Better Communication for Faster Response and Improved Patient Care
Using HipLink software empowers healthcare organizations with a reliable, server-based, wireless communication platform that instantly delivers messages to EMS personnel, trauma teams, on-call nurses, physician groups, IT personnel and more.
- Hospital paging including physicians and trauma teams
- Real-time critical results to physicians
- Doctor-to-Doctor mobile encrypted text messages
- Patient care group coordination
- Therapists, lab technicians, service personnel
- Bed rotation and patient placement notifications
- Off & On-duty Activation
- Volunteer coordination
- External agency notification
- IT Notifications – system and network
- Facilities system alerts
- Support for BYOD policies
Preferred by healthcare organizations for over fifteen years, HipLink is an industry-leading messaging solution that effectively mobilizes staff. The desktop paging software supports sending to multiple devices, on any carrier, using all communication protocols. The text messaging system can support the BYOD initiatives many organizations are putting in place with complete control.
Alerts from other software systems can be integrated with HipLink to leverage notification. HipLink seamlessly integrates into existing nurse-on-call systems, critical result paging, PBX communications, building management, and IT management systems for automated notification.
Its highly intuitive menu-driven system it is easy to learn and use with tools that streamline the notification process by automatically identifying who is on-duty, which physician or technician is on-call. Should primary responders be unavailable, HipLink can identify who is next in the escalation process. Resource deployment becomes a key component of all emergency and trauma response situations with HipLink Software.
In addition to standard SMS text messages and hospital paging, HipLink supports an alternative to SMS with real-time text messaging on Apple and Android phones through its mobile application. The User can send secure, encrypted HIPAA compliant messages and attachments from a desktop or directly from the phone.
Advanced Messaging Apps
- Wi-Fi or cellular network support with seamless switching
- Dedicated Inbox
- One-click message response
- Override phone settings
- Alternate alert tones
- Message expiration
- Send secure HIPAA compliant messages from phone
- File attachments fully encrypted
- Remote Device Management
Key Platform Features for Healthcare
Easy Access – fully web-based for universal access
Advanced Communication Protocols — native protocols with no dependence on email
Custom Responses – create custom one-click responses for recipients
Voice and IVR – full functionality for delivery to any phone line with TTS technology
Two-Way Messaging – confirm delivery of messages, send instructions or request additional resources
Message Templates – simplifies the delivery of messages by pre-defining a template to send a complex message in seconds.
Departmental Permission – Easy-to-define policies to control access and data view for increased security
Powerful Grouping – This feature mobilizes any size group instantly. Group types include on-duty, escalation, rotation and broadcast groups that are easily defined.
Escalation – This feature escalates critical messages or alerts messages automatically until they are acknowledged
Attribute Send – gives Ad hoc query based on varied characteristics for sending messages. For example, find a pediatrician who specializes in Neurology, speaks German, is located in the West Wing, and participates in residency training programs.
Using HipLink, organizations see faster deployment, shorter learning curves, and increased Return on Investment (ROI) for healthcare communication solutions including hospital paging and wireless paging systems. For those looking to compliment or replace their Emergin paging software solution with encrypted messaging or support for legacy functions, HipLink has out-of-the-box solutions with experience in migration in Emergin replacement projects for Wireless Office or Emergin Orchestrator.
See what hospitals are doing with HipLink
St. John Medical Center
St. John Medical Center has over 3,000 HipLink users in their notification center. More than 75% of the hospital uses HipLink to send various messages including trauma paging for the ER. Templates enhance workflow and will automatically populate complex messages to an entire team. Several in-house systems are seamlessly integrated with HipLink which improves the use and application of these systems as well, making information more timely and accessible so that patients receive better care.
Allina Hospitals encompass 11 hospitals, over 50 medical clinics and more than 40 specialty care centers. Allina effectively communicates to their employees, associated and employed physicians, and volunteers with the HipLink platform. Allina utilizes the HipLink department module, email input gateway, filtering tools, LDAP interface, along with several other API’s.Allina is processing about 160,000 pages each month. HipLink enables clinicians and hospital employees to migrate from pagers to smart phones because it supports full 256 bit encryption that meets the PHI requirements and it provides extensive integration options with backend systems for automated alerting to other existing systems in use such as Epic MyChart, ipMonitor, Bedtracker, DB Mail and AIMS. This integration with HipLink leverages information from multiple sources and gets it to the right people when they need it most. As a result, safety and care improve, clinicians save time, and hospitals save costs. Allina is also deploying HipLink VoIP Voice module to handle emergency mass communications.
University Medical Center (UMC)
UMC is a teaching hospital for Texas Tech University Health Services in Lubbock, TX with a 390-bed short term acute facility that manages 112,000 patient days and 24,000 discharges. As the only Level I Trauma Center in the area, the hospital provides comprehensive emergency medical services in a highly sophisticated environment. To help meet the strict call compliance requirements for their Trauma Center accreditation, HipLink is used by trauma/emergency teams in the hospital to mobilize the right personnel to their stations. The hospital has expanded its use of HipLink internally by integrating with the hospital-wide alert system. This code system notifies staff of urgent matters such as severe weather or fires and in everyday situations such as bed capacity. In addition, the hospital Pastor sponsors a “No One Dies Alone” program and uses HipLink to reach out to volunteers for vigils with terminal patients.
Kaiser’s legacy paging software previously had a successful send rate of only 80%. Message tracking was done manually and incident response time was too slow. The paging software needed to be replaced with a highly scalable, reliable wireless messaging system that could integrate with Remedy Help Desk, and receive and track up to 9,000 trouble tickets a day to over 8,000 users. HipLink provides the solution and now delivers up to 19,000 messages a day. Without a doubt, HipLink plays a key role in decreasing incident response time and resolution at Kaiser. The software is extremely reliable and its reporting capabilities make it possible for Kaiser to easily track every message sent. They can quickly look up status, send time, receiver for each message, and even view statistics that measure provider and protocol performance.