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HIPAA Compliant Text Messaging

Secure Communication with HipLink Mobile



Communication between caregivers and clinicians in a healthcare environment is often frustrating for everyone involved. Whether it's a call center-to-physician or clinician-to-
clinician using HIPAA Compliant chat, being able to send full patient details can make it easier and faster to coordinate proper care. Smartphones with an app for sending secure communication can dramatically change the workflow and enable fast, accurate communication with more direct simplified process.

In addition to standard SMS text messages and hospital paging, HipLink supports an alternative to SMS with real-time secure text messaging on Apple or Android phones through its encrypted mobile application. The User can send secure text messages, encrypted for HIPAA compliance for both messages and attachments from a desktop and directly from the phone.  It's like a HIPAA compliant chat application. 

With HipLink Mobile, the User is connected real-time to the server with a live connection for highly reliable and fast messages. For those times when a User isn't logged in, either intentionally or without realizing it, HipLink will alert the User and give them the option to quickly login. In all cases, the sender will know the exact status of their messages, whether pending or delivered, and when they are read, along with any response, whether it is phone-to-phone or from the desktop to phone.

Features include:

  • Works on Wi-Fi or cellular network with seamless switching
  • Conversational or traditional alert message for group paging
  • Dedicated Inbox
  • One-click message response
  • Override phone settings
  • Alternate alert tones
  • Message expiration
  • Send secure HIPAA compliant messages from phone
  • File attachments fully encrypted
  • Remote Device Management  

Message Encryption

To insure message confidentiality, integrity and authenticity at the highest level for HIPAA compliance, HipLink uses the best possible mechanism, Transport Layer Security (TLS) which is recognized as the security standard in the enterprise community.

 

Using TLS, HipLink smartphone apps support a wide variety of bit-rate encryption options that include 128, 196 and 256-bit AES encryption standards configurable by the administrator. One of the more interesting features HipLink has developed by using this standard is a "single session" handshake process. By using this method, the TLS encryption key is constantly changing on each communication session between the HipLink server and the mobile device. This short "time to live" makes cracking the encryption extremely difficult as the key is constantly regenerating with each communication transaction.

The security features apply to all phases of message delivery, both messages sent to the phone and responses sent back, as well as data at rest.

Security and Remote Device Management

In addition to client applications, there are several features for Remote Device Management from the HipLink administrative interface that are built in the HipLink Mobile App. An admin can take action to disable access, delete data and enforce General Policy for all of their Users.

 

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