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 Wireless Mobile Messaging Software Plays Key Role At Critical Call Center

SAN JOSE, California, August 1, 2001 – Semotus Solutions (AMEX: DLK, formerly Datalink.net), a market leading wireless application service provider (w-ASP) and infrastructure architect, today announced an agreement with Verizon Wireless, the largest wireless communications provider in the U.S., to deploy HipLinkXS at their Customer Call Center.

HipLinkXS, a highly scalable and robust wireless messaging solution, will play a key role in providing a general communications vehicle for the call center as well as driving up efficiencies of the call center personnel who respond to all forms of outages at Verizon’s Elgin Call Center. HipLinkXS will be utilized to handle the dispatching needs of on-call personnel who escalate technical issues. HipLinkXS will ensure the fastest properties and network recovery at various levels, thereby increasing overall customer satisfaction.

“Our knowledge of the mobile market and the technology necessary to maximize efficiency and minimize loss of revenue and customer dissatisfaction is the key to this agreement. Verizon Wireless needed a solution that would minimize the retail network outages and technical difficulties they were encountering. HipLinkXS is a superior product capable of scaling to the magnitude of their paging requirements,” said Valerie Goodwin, VP, Marketing. “This kind of win for Semotus is a continued demonstration of the global demand for advanced wireless messaging software, and further positions HipLinkXS as the leader in this market.”

HipLinkXS and Semotus were selected for their reputation of proven products and reliable professional services demonstrated over the past year with the installation and integration of Cross Communications HipLink 5.0, the previous version of HipLinkXS, at Verizon Wireless. Subsequently, Verizon became one of the first clients to purchase and incorporate HipLinkXS.

HipLinkXS is a powerful, state-of-the-art enterprise messaging software solution that enables delivery of critical messages to and from the field with the customer’s choice of carriers and devices. HipLinkXS is designed to fully integrate with any enterprise application and provides the seamless and rapid link between applications, clients, customers, partners and employees. Users can send messages and request a response back from the receiver, with the ability to automatically trigger server processes based on the response from the field.

HipLinkXS provides a significant value proposition for corporations to generally improve customer service while reducing costs and increasing premise/mobile workforce efficiency and productivity.


About Semotus Solutions – The Wireless ArchitectsTM

Semotus Solutions, formerly Datalink.net, is a market-leading wireless infrastructure provider delivering end-to-end wireless solutions to its enterprise customers. Semotus Solutions’ patented technology and real-time delivery systems enable enterprise customers and employees to utilize any wireless device to receive and respond to critical data 24x7x365.

Semotus Solutions is leveraging its core XpressLink technology across high demand, vertical markets, including finance, medical and the mobile workforce, to allow for the use of any wireless device and any digital communication language to push and pull data on demand. This technology produced the wireless market’s first truly integrated enterprise product, Global Market Pro, which is Semotus Solutions’ advanced, fully customizable wireless application for the financial professional. Global Market Pro was co-developed with The Chase Manhattan Bank and is employed by individuals and institutions throughout the financial community.

The Company serves a portfolio of marquee customers, including AOL, AT&T, Bank of America, Dow Jones, Citibank, EDS, Fidelity Investments, JPMorganChase, Lucent Technologies, Motorola and Qualcomm.

Semotus Solutions is headquartered in San Jose, Calif., with research facilities located in Vancouver, British Columbia and offices in Chicago, Colorado, New Jersey and Florida. For more information: http://www.semotus.com.


This press release contains forward-looking statements, which are made pursuant to the Safe-Harbor provisions of the Private Securities Litigation Reform Act of 1995. Words such as “intends,” “believes” and similar expressions reflecting something other than historical fact are intended to identify forward-looking statements, but are not the exclusive means of identifying such statements. These forward-looking statements involve a number of risks and uncertainties, including the timely development and market acceptance of products and technologies, successful integration of acquisitions, the ability to secure additional sources of finance, the ability to reduce operating expenses, and other factors described in the Company’s filings with the Securities and Exchange Commission. The actual results that the Company achieves may differ materially from any forward-looking statement due to such risks and uncertainties. The Company undertakes no obligation to revise or update any forward-looking statements in order to reflect events or circumstances that may arise after the date of this release.

 

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