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Alert Management System for Healthcare Emergency Communications

"Without a doubt, HipLink has played a key role in decreasing incident response time and resolution."  – HMO Technical Support Manager

Using HipLink, organizations see faster deployment, shorter learning curves, a reduced door-to-needle time, and increased Return on Investment (ROI) for healthcare communication solutions including hospital paging and wireless paging systems. When looking for ways to send emergency text messages, or plan your hospital's emergency preparedness plan, HipLink can help. Whether your staff has mobile medical pagers, smart phones or tablets, our emergency text alerts can help with your healthcare paging.

 

Contact HipLink today for the best and most reliable emergency notification and alert system on the market. 

Care Coordination

  • ACO
  • Bed rotation-turnover (patient tracking software) 
  • Call Center
  • Capacity Management
  • On Duty
  • Rapid Response Team
  • Trauma teams
  • Volunteers

Easy Access Fully web-based for universal access.

Encrypted, HIPAA compliant texting Critical communications on smartphones and tablets; both alerts and HIPAA compliant chat.

Advanced Communication Protocols — Native protocols with no dependence on email.

Custom Responses – Create custom, one-click responses for recipients.

Voice and IVR – Full functionality for delivery to any phone line with TTS technology.

Two-Way Messaging – Confirm delivery of messages, send instructions or request additional resources. Medical/healthcare organizations can send and receive HIPAA compliant text messaging.

Message Templates – Simplifies the delivery of messages by pre-defining a template to send complex messages in seconds.

Departmental Permission – Easy-to-define policies to control access and data view for increased security.

Powerful Grouping – Mobilizes any size group, instantly.  Easily defined group types include on-duty, escalation, rotation and broadcast groups.

Escalation – Escalate critical messages or alerts messages automatically, until they are acknowledged.

Attribute Assignment – Ad hoc query based on pre-defined characteristics for sending messages.

Accountability – Full audit trail for all activity.

For those looking to compliment or replace their Emergin paging software solution with encrypted messaging or support for legacy functions, HipLink has out-of-the-box solutions with experience in migration in Emergin replacement projects for Wireless Office or Emergin Orchestrator.


 

 

HIPAA Compliant Text Messaging - Automated Notification

Secure Communication with HipLink Mobile

Secure Messaging Platform



Communication between caregivers and clinicians in a healthcare environment is often stressful and frustrating for everyone involved. Whether it's a call center-to-physician or clinician-to-clinician using HIPAA compliant chat, being able to send full patient details can make it easier and faster to coordinate proper care. Sending and receiving HIPAA compliant text messages is vital to your day. HipLink can help.

 

Smartphones with a FirstNet Certified HipLink Mobile app for sending critical, secure communication can dramatically change the workflow and enable fast, accurate notifications in a direct, simplified process.

In addition to standard SMS text messages and hospital paging, HipLink supports an alternative to SMS with real-time, secure text messaging on Apple and Android phones through its encrypted mobile application. Users can send secure text messages, encrypted for HIPAA compliance for both messages and attachments from a desktop and directly from the phone. It's a HIPAA compliant chat application!

With HipLink Mobile, the User is connected real-time to the server with a live connection for highly reliable and fast messages. For those times when a User isn't logged in, either intentionally or without realizing it, HipLink will alert the User and give them the option to quickly login. In all cases, the sender will know the exact status of their messages, whether pending or delivered, when and if they are read, along with any responses, whether it is phone-to-phone or desktop-to-phone.

Features include:

  • Works on Wi-Fi or cellular network with seamless switching
  • Conversational or traditional alert message for group paging
  • Dedicated inbox
  • One-click message response
  • Fully encrypted file attachments
  • Video and Wi-Fi calling in app
  • Override phone settings
  • Alternate alert tones
  • Message expiration
  • Send secure HIPAA compliant messages from phone
  • Remote device management  

Message Encryption

To ensure message confidentiality, integrity and authenticity at the highest level for HIPAA compliance, HipLink uses the best possible mechanism, Transport Layer Security (TLS). TLS is recognized as the security standard in the enterprise community.

 

Using TLS, HipLink smartphone apps support a wide variety of bit-rate encryption options that include 256-bit AES encryption standards configurable by the administrator. One of the more interesting features HipLink has developed by using this standard is a "single session" handshake process. By using this method, the TLS encryption key is constantly changing on each communication session between the HipLink server and the mobile device. This short "time to live" makes cracking the encryption extremely difficult, as the key is constantly regenerating with each communication transaction.

The security features apply to all phases of message delivery, both messages sent to the phone and responses sent back, as well as data at rest.

Security and Remote Device Management

In addition to client applications, there are several features for Remote Device Management from the HipLink administrative interface that are built in the HipLink Mobile App. An admin can take action to disable access, delete data and enforce General Policy for all of their Users.

 

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Citizen Mass Notification & Alert System

Map-based Citizen Alert Notification

 

The Resident Mass Notification features in HipLink provide a full suite of products offering an easy to use tool for sending out mass notification alerts or emergency notifications to your citizen population. Based on the latest reverse 911 standards, HipLink has a full integration to ESRI's ArcGIS mapping systems to meet demands for selected mass notification based on geography or location.

Dispatchers or Emergency Management can send emergency notifications to citizens living in a specific area using a variety of easy-to-use tools; such as a configurable polygon, a point with radius, or a line with a buffer. HipLink can also use markers such as an address or zip code. Dispatchers can even select addresses to be excluded.  

 

Opt-in Website for Residents

 

In addition to sending to a 911 database of landline phone numbers, HipLink has a full Web Sign-up notification system enabling citizens to self-register and opt-in for SMS text or voice alerts to cell phones, pagers, TTY/TTD devices and even unlisted numbers.

In addition, HipLink Software supports full IPAWS interface to FEMA. This allows agencies to geographically target all emergency alerts.

 

Using a fully customizable website, citizens can link their information to one or more addresses in the county or city’s GIS system. When registering, your agency can also gather demographic data, such as resident or business, senior citizens and those with disabilities. Using this information, you can have messages sent first to those who may need more time to react, such as senior citizens or to disabled members of the community.

For those times when you want to send out more than just emergency alerts, HipLink users can also create a series of optional topics or community alerts to keep citizens informed of special announcements or events. When registering on the website, individuals simply check the box for the topics that are important to them. Notifications can then be sent to the entire list of those who have registered or using the map selection tool, only to those who live in a certain area.

 

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Secure Messaging Solutions - Hospitals using HipLink Alert System

St. John Medical Center

St. John Medical Center, among other hospitals using HipLink, has over 3,000 HipLink users in their notification center. More than 75% of the hospital uses HipLink to send various messages, including trauma paging for the ER. Most importantly, templates enhance workflow, as well as, automatically populate complex messages to an entire team. Several in-house systems seamlessly integrate with HipLink. This improves the use and application of these systems, as well as, makes information more timely and accessible. Therefore, will patients receive better care.

Allina Hospitals

Allina Hospitals encompasses 11 hospitals, over 50 medical clinics, as well as, more than 40 specialty care centers. Allina effectively communicates to their employees. This includes associated and employed physicians and volunteers with the HipLink platform. Furthermore, Allina utilizes the HipLink department module, email input gateway and filtering tools. Also, they use the LDAP interface, along with several other API’s, processing about 160,000 pages each month. HipLink enables clinicians and hospital employees to migrate from pagers to smart phones. Most importantly, HipLink supports full 256 bit encryption that meets the PHI requirements. In other words, it provides extensive integration options with backend systems for automated alerting to other existing systems in use, such as, Epic MyChart. It also integrates with other systems, such as, ipMonitor, Bedtracker, DB Mail and AIMS. This integration with HipLink leverages information from multiple sources and gets it to the right people when they need it most. As a result, safety and care improve, clinicians save time, and hospitals save costs. Allina is also deploying HipLink VoIP Voice module to handle emergency mass communications.
 

University Medical Center (UMC)

UMC, a teaching hospital for Texas Tech University Health Services in Lubbock, Texas, has a 390-bed short term acute facility.  This hospital manages 112,000 patient days and 24,000 discharges. As the only Level I Trauma Center in the area, UMC provides comprehensive emergency medical services in a highly sophisticated environment. Therefore, to help meet the strict call compliance requirements for their Trauma Center accreditation, HipLink is being used. The trauma/emergency teams in the hospital use HipLink to mobilize the right personnel to their stations. Also, the hospital expanded its use of HipLink internally by integrating with the hospital-wide alert system. This code system notifies staff of urgent matters, such as, severe weather systems, fires and everyday situations,like, bed capacity. In addition, the hospital Pastor sponsors a “No One Dies Alone” program by using HipLink to reach out to volunteers for vigils with terminal patients.
 

Kaiser Permanente

Hospitals using HipLink benefit in many ways compared ot other paging software. For instance, Kaiser’s legacy paging software previously had a successful send rate of only 80%. Message tracking was done manually and incident response time was too slow. The paging software needed to be replaced with a highly scalable, reliable wireless messaging system that could integrate with Remedy Help Desk. Also, a new system need to receive and track up to 9,000 trouble tickets a day to over 8,000 users. HipLink provides the solution and now delivers up to 19,000 messages a day. Without a doubt, HipLink plays a key role in decreasing incident response time and resolution at Kaiser. The software is extremely reliable and its reporting capabilities make it possible for Kaiser to easily track every message sent. They can quickly look up status, send time, receiver for each message, and even view statistics that measure provider and protocol performance.

 

First Responders and 911 Centers - Public Emergency Communications

The effectiveness of any emergency response can be broken down to a single factor; the ability to receive and act on timely information. First responders need reliable access to critical information faster and on a variety of devices. Therefore, HipLink provides the best public emergency communications system.

HipLink wireless emergency alert paging software provides SMS text, voice and fax messaging capabilities to virtually any device. It used by law enforcement, fire departments, and emergency dispatch centers. Furthermore, HipLink expands the reach of CAD systems beyond dial-up and email for wireless dispatch of 911 messages and emergency notification. 

So, if you’re using email to send text messages, you probably know how unreliable it has become. It’s only getting worse. HipLink gives the power to use the most efficient and advanced messaging protocols available. This ensures messages are delivered or gives a notification if they didn’t get there.

HipLink will integrate with any CAD system to provide the automatic paging and texting component. Consequently, this adds advanced functionality with message filtering and grouping features. On the other hand, sometimes there is a need for manual paging. HipLink supports texting from a desktop computer to send text messages from a PC. Also, if you’re looking for a replacement to your Emergin paging system, HipLink can help. We’ve transitioned dozens of agencies converting their Emergin data. 

Lastly, it is used for fire department paging, police paging, volunteer activation and call-out or any other wireless dispatch. HipLink is an emergency communication software designed to meet the critical messaging needs of both large and small organizations.

Benefits of HipLink

 

  • Get people mobilized with as little delay and confusion as possible.
  • Works with all phones, pagers, email and fax.
  • Two-way SMS text messaging supported ensuring alerts are received, confirmed and responders can request help as needed.
  • Reduces radio traffic by sending standard information and avoiding call-backs.
  • Encryption available for sending sensitive information securely to command staff.
  • Real-time reports with the status of messages.
  • Choose either a fully hosted system in our data center, a fully deployed system on-site or our innovative hybrid solution.