Integrated Application Paging

HipLink Mobile Application - Secure Text Messaging Solution

Text Message App Overview

  • Compatible with Apple or Android, smartphones, as well as, tablets
  • Supports Wi-Fi or Cellular Data connections
  • HIPAA compliant encryption for text messages
  • CJIS compliant encryption for text messages
  • Alternative to SMS messaging
  • Includes notification to desktops via pop-up alerts
  • Audit trail to track delivery and read receipts

 

The increasing fast pace of the workplace requires real-time response and access, as well as secure text messaging. Smartphones can help bridge the technology gap for mobile employees as well as those that are just away from their desk, who need to respond after-hours, or receive critical communications.

HipLink Mobile is a mobile application that provides maximum flexibility to optimize use of smartphones and tablets for secure texting. Using HipLink Mobile, a User can have a priority view of important alerts, receive fully-secure text messages, send secure messages, and execute actions remotely.

HipLink's proprietary protocol operates over live connections so that text messages can be sent completely independent of cellular SMS. The applications provide advance messaging features for encrypted text messages, the ability to override phones settings for emergency messages, and one click responses. Combined with the secure and easy to manage HipLink Platform, the HipLink Mobile App improves overall communication throughout the organization, regardless of location.

HipLink Standard Features

  • Dedicated inbox for HipLink messages sent from the desktop
  • Supports file attachments
  • Video and voice calling via Wi-Fi in app
  • Operates on any carrier's data network (3G, 4G, LTE) or a Wi-Fi network
  • Fully secure transmissions with message confidentiality and integrity checks
  • Unlimited message size
  • Both one-way or two-way notifications
  • Messages can be sent with increasing severity levels, each with distinguishing tones
  • User defined alert tones for every severity level
  • Persistent alerting feature for emergency notification with settings override for high-priority alerts
  • Messenger reminder for unread messages
  • Auto message expiration allows for automatic message deletions

 

HipLink Advanced Features

Using HipLink's advanced features, the User can leverage full control of their mobile environment.

  • Secure chat allows for conversational messaging with other mobile users
  • Send both standard and secure messages to any other HipLink device or desktop
  • Attach location coordinates
  • Execute pre-programmed custom commands or templates
  • Full administration and management controls
  • Draft messages, query other phones, set Favorites, define alert tones
  • Streamlined workflows offer efficient functionality for all tasks

 

Emergency Channel for Mass Notification

An example of use for the Emergency Channel is immediate, emergency notification coverage to every desktop, iPhone and Android device on a university campus, medical facility or other large site. The reach of this notification empowers entities to respond to a crisis situation with real-time information that can ultimately save lives and prevent further misfortune. 

Message Encryption

To ensure message confidentiality, integrity and authenticity at the highest level for HIPAA and CJIS compliance, HipLink uses the best possible mechanism, Transport Layer Security (TLS), which is recognized as the security standard in the enterprise community.

Using TLS, HipLink smartphone Apps support a wide variety of bit-rate encryption options that include 256-bit AES encryption standards configurable by the administrator.

One of the more interesting features HipLink has developed by using this standard is a "single session" handshake process. By using this method, the TLS encryption key is constantly changing on each communication session between the HipLink server and the mobile device. This short "time to live" makes cracking the encryption extremely difficult as the key is constantly regenerating with each communication transaction.

The security features apply to all phases of message delivery, both messages sent to the phone and responses sent back.

Wi-Fi Support

Support of Wi-Fi enabled devices has never been easier than with the HipLink Mobile App. Set your smartphone for Wi-Fi communication to the HipLink server when you are in the office and HipLink will automatically switch between your carrier's data network and the Wi-Fi network when in range.

Remote Device Management

In addition to client applications, there are several features for Remote Device Management from the HipLink administrative interface that are built in the HipLink Mobile App.

 Administrators will be able to take the following actions from the HipLink GUI:

  • Establish and enforce a General Security Policy for all Users
  • Push application settings remotely from HipLink to the phone or desktop
  • Push application capabilities and permissions
  • Delete all or selected data stored in the device application
  • Perform remote wipe
  • Lock out access to HipLink 

Quick Custom Actions - The "Easy" Button

The HipLink Mobile App includes very powerful tools that allow you to script any action on the HipLink server and make these actionable scripts available under the control of User permissions as a custom action on the mobile device.

An example of a custom action could be "Call Security" to a specific location, "Activate the Cath Lab Team," retrieve and update data from your backend EMR, or from any other backend system. The custom actions are presented as forms with fields that you can enter in any dynamic component. A filled out custom action form can be saved as a quick action for one button press activation - call it the "Easy Button."

 

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HipLink Mass Notification System

Emergency mass notification through a powerful web interface

 

More than ever, government organizations, educational institutions and other large enterprises need the ability to reach people quickly in case of an emergency. Whether sending emergency notifications to 100 people, 10,000 people, or a major city, HipLink offers an established, field-proven emergency alert system to meet all mass notification needs.

 

HipLink is a wireless paging software that provides law enforcement, fire departments, utilities and emergency dispatch centers with full two-way SMS text, voice and fax messaging capabilities to virtually any device. HipLink enables you to send first responder alerts, citizen mass notification, and other emergency messaging under a single umbrella to the widest possible range of devices: telephones, smartphones, cell phones, pagers, computers, fax machines, and other devices*.

 

Many organizations need to target their citizen emergency notification to specific geographic locations. HipLink has been integrated with ESRI GIS to enable dispatchers to select the exact area on a map to send notifications. A simple, intuitive process using a detailed map can notify a specific street, zip code, or even a point with a radius.

 

HipLink has also integrated with IPAWS, enabling agencies to define authorized Users to send emergency messages from the HipLink interface to FEMA using defined gateways. This includes geographically targeted alerts to WEA, EAS, NWEM, COG to COG, and Public Feeds.

 

For those citizens that do not have a home phone or require alternative ways to be reached, HipLink has a powerful Web sign-up module. This provides a simple way for citizens to opt-in and subscribe to emergency communications and have notifications sent to any voice or text device. Organizations can also have informational topics listed that their citizens can select for timely informational updates.

 

HipLink customers are able to expand the reach of Computer-Assisted Dispatch (CAD) systems beyond TAP or dial-up for wireless 911 messages that cover the most efficient messaging protocols available. HipLink integrates with CAD systems to provide the wireless paging and messaging component, adding advanced functionality with message filtering and grouping features.

 

Whether you need a fully hosted solution in our SAS 70 audited data centers, a full onsite premise installation, or a hybrid, HipLink has the tailored solution that meet your organizational requirements.

 

HipLink’s mass notification software provides a robust, secure, and highly scalable wireless communications software solution designed to meet your critical messaging needs.

 

 

*Contact HipLink to see if your desired device(s) are compatible with HipLink.

 
 

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HipLink Automated Alarm Management

Critical alarms from any system, delivered automatically

 

For greater protection of people and property, the HipLink Alarm Notification Gateway, an automated, wireless notification system, integrates with countless applications to send critical notifications from a variety of systems. These systems can be anything from fire, HVAC, security, building management systems, environmental monitors, nurse call systems, laboratory software and even manufacturing assembly lines. Reduce alarm event storms. Any system with an ASCII output string can be monitored by HipLink and important alerts can be converted into detailed messages and delivered to any person or group.

HipLink is proven, reliable alarm management software that serves as a central point for alarm configuration, filtering and management to send time-sensitive alarms immediately and automatically from a third-party system. Any RS-232 data stream can be monitored with HipLink interpreting the incoming characters against predetermined settings. The software then immediately generates and sends alerts and notifications to an individual or to any group with full escalation.

Centralized alarm administration is critical and HipLink can accept multiple inputs from an unlimited number of com ports. Using advanced filtering functions, rules can be defined to evaluate, parse and reformat the content of messages using regular expressions for delivery and custom reporting.  

The user-defined filtering rules can map the incoming data to fixed format records that can be further processed. Messages can be sent out based on conditions that can be defined on the serial input records. Reduce any alarm flood periods to decrease incidents. 

HipLink offers extensive grouping capabilities for delivery based on schedules, priority or even rotation of alerts so that the message goes to the right person and the right time. All wireless carriers and devices are supported including full two-way protocols for delivery confirmation.

And if you’re looking for a replacement to your Emergin paging system, HipLink can help. HipLink has out-of-the-box solutions with experience in migration in Emergin replacement projects for Wireless Office or Emergin Orchestrator.

 

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Integrated Application Alert & Paging Software

One Central Platform for All Alert & Alarm Management for Critical Event Management

 

  • Highly reliable, automatic, SMS text alerts to mobile phones, desktop pop-ups, voice, or pagers
  • Secure Messaging via a mobile app as an alternative to SMS
  • One application to channel all your messages through for critical events
  • Capability to manage critical event management, system alerts, network notifications, SQL server alerts, or critical system alarms
  • Mobile notification sent to the one right person at the right time

Having the right alert management software can mitigate the impact of a problem and speed event resolution. Whether it is to manage a help desk’s day-to-day operations or a solution for critical incident management with full event alerts, integrating SMS text or voice messaging software with your applications enables valuable communication for any organization. Mobile paging software that can send SMS text or voice messages to any phone or pager from any application has become indispensable in many organizations.

HipLink Application Messaging is a robust, highly scalable messaging solution that enables easy integration with any software application. Instantly send text alerts to any SMS text or voice enabled device, mobile or land cell phone, smartphone, desktop pop-up or pager with vital, real-time information. Simple, easy, encrypted text alert software.

HipLink supports all-carrier communication protocols such as SNPP, WCTP, HTTP, MHTTP, GSM, TAP, UCP, and SMTP are easy to use with no incremental message costs. Easy SMS text messaging software for all carriers are available in one package.

HipLink Application Paging can be integrated into any third-party application including IT and network operations software, CRM, ERP, inventory control software, building management software and other applications that need wireless one-way or two-way communications. Out-of-the-box integrations include ServiceNow, Broadcom, NetIQ AppManager; Remedy ARS Help Desk; HP Operations, Network Node Manager, and Service Desk. Detailed integration notes are available for CA Unicenter; Microsoft MOM; Tivoli; Peregrine; Heat; Nimbus; Solar Winds; Nagios and others.

To ensure that the appropriate individuals are reached, HipLink offers sophisticated grouping features such as escalations, on-duty, round robin, broadcast and multi-device grouping. All of these groups may be nested to assure that messages and text alerts will be delivered in real time and ensure response.

 

 

Mass Notification Software

 

 

Key Features:

  • SMS text messages or voice delivery supported
  • Full two-way SMS with confirmations
  • Fully web based
  • Advanced message filtering
  • Advanced security and encryption
  • Reports and statistics
  • On-duty schedules and groups
  • Automated notification escalation
  • Multiple integration APIs and tools
  • REST, CLI, COM Object, Java, SOAP, ASCII, FSI, WCTP, XMPP, SNPP, SNMP
  • Android & Apple Mobile applications for remote access
  • Opt-in subscription groups
  • Redundancy and failover