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23
Mar
0

3 Things You Must Know About Automated Alarm Management

Posted by on in IT - Information Technology

How do you stay on top of your alarms? You get the information that you need and filter out anything unnecessary. A good alarm management system will help you do just that. It will give the information that you need, as you need it.

HipLink Software has a configuration specializing in alarm notification that can be integrated with countless systems and applications. As a result, you can get notifications about fire alarms, medical emergencies, entry violations, environmental monitors, and so much more. Ready to learn more? Here’s what you should know about automated alarm management. 

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30
Dec
0

Ensure Effective IT Alerting During Outages

Posted by on in IT - Information Technology

In the business world of today, IT infrastructure downtime is unacceptable and bad for business. Worldwide communication must happen in seconds. Even when aspects of network infrastructure are unavailable the rest of the world continues to work. 

One of the issues facing companies today is IT alerting. Many systems have appropriate support to alert the right IT personnel in the occasion of an outage. However, what happens when the communication method for your alert structure is the part of the system that is down? In the case study that follows, we look at a law firm that experienced this issue and how HipLink provided an effective solution. 

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23
Dec
0

Streamline Your Wireless Communication Infrastructure

Posted by on in IT - Information Technology

Safelite’s infrastructure is comprised of hundreds of applications, monitored constantly by a network monitoring system. Previously this system did not have a useful way to notify technicians wirelessly of any sudden network anomalies. The company’s main messaging protocol was email, which is unreliable for the notification of network service outages. 

Any wireless communication between teams required a great deal of tedious programming, including typing individual email addresses for delivery. Precisely for this reason, Ted Meisky, the Manager of Open Systems for Safelite was tasked to find a more reliable wireless communication system for his company. During his search he discovered that HipLink was the only viable solution. 

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18
Nov
0

Advanced Technology That Improves Communication

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Loblaw Companies Limited shaped and in many aspects created the modern supermarket. Self-serve style supermarkets were an innovation, and the chain had over 1,000 locations with a new set of headaches to handle. Communication was top priority. That’s where HipLink joined Loblaw Companies Limited and had to make sure Canada’s largest food distributor kept up with the demand. 

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07
Oct
0

Improve Alert Response Time and Employee Productivity

Posted by on in IT - Information Technology

 Imagine you are the CEO of a large financial institution and your organization is losing approximately $1,000 per minute in revenue opportunities and employee productivity.  Your organization has a complex IT infrastructure and must monitor several critical business systems utilizing CRM, network monitoring tools, and custom in-house solutions. You have a room fully staffed with numerous dispatchers to respond to every alert – whether it is from the help desk or there is an emergency that needs handled immediately.  Yet your organization is still losing money in network downtime.  Why?  What is the solution? 

 

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