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How do you stay on top of your alarms? You get the information that you need and filter out anything unnecessary. A good alarm management system will help you do just that. It will give the information that you need, as you need it.

HipLink Software has a configuration specializing in alarm notification that can be integrated with countless systems and applications. As a result, you can get notifications about fire alarms, medical emergencies, entry violations, environmental monitors, and so much more. Ready to learn more? Here’s what you should know about automated alarm management.

 

Details Matter - And You Can Have More Than You Think

In case of an emergency, the right people need to know and how to respond. Even in a non-emergency, some events require fast human action. In either of those cases, automated alarm management can reduce stress. When an emergency or a response-demanding event occurs, your automated alarm system can give all of the relevant party’s information on what’s happening and how to respond. Even better, you can set predetermined rules that will trigger different messages. This way, your teams can take specific action right away.

 

Streamlining Means More Responsive Action – Reduced Alarm Fatigue!

How do you respond when you hear a car alarm in the distance? If you’re like most people, you probably don’t do anything. That’s because car alarms go off all the time. They usually don’t mean anything. As humans, when we hear a certain sound enough times, we filter that sound out of our minds. Automated alarm management can prevent the same thing from happening to your critical communications. HipLink’s Alarm Notification Gateway can streamline and target your notifications, sending the most relevant information only to the most pertinent people necessary. As a result, your teams won’t get bombarded with messages that they don’t need. When they receive an alert, they’ll know it’s their time to act, and they’ll act fast.

 

You Can Have Alarm Escalation  

With HipLink’s Alarm Notification Gateway, alarms can be escalated when needed. This means you can have a confirmed response to your alarms when urgent by requiring a user to respond in a specified amount of time, or the alarm is escalated to another person or to a supervisor. This way, your alarms don’t ever go unheeded.

 

Automated Alarm Management with HipLink

At HipLink, we know that choosing an automated alarm system is a big step. That’s why you can request a free demo or download a trial. Get your trial today and see how HipLink can make the most of your critical communication needs.

 

 

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Advanced Technology That Improves Communication

Loblaw Companies Limited shaped and in many aspects created the modern supermarket. Self-serve style supermarkets were an innovation, and the chain had over 1,000 locations with a new set of headaches to handle. Communication was top priority. That’s where HipLink joined Loblaw Companies Limited and had to make sure Canada’s largest food distributor kept up with the demand.

 

The Basic Issue

 

Loblaw’s technical support group had a lot riding on their shoulders. They oversaw the software that controls distribution, inventory, and billing departments (among others). They worked hard to make sure systems stayed active, but no program is perfect. When one system went offline, they had to be prepared to spring into action. Communication was key. Paging key personnel or placing a few calls was not enough. Too many calls went unanswered and pages were lost. They needed a faster, real time way to connect with staff on location to ensure the downtime doesn’t impact the entire business.

 

Technical Problems

 

Basic solutions like calling and paging were used for years, but as technology advanced, the need for a more efficient way to communicate became imperative. It can become quite easy for things to go wrong when you’re picking up a phone or sending a page. Even when the system is working perfectly, it’s time intensive and eats resources that the technical support group could be placing elsewhere.

 

The problem with replacing the system, however, had to do with size and scalability. Using phones and pagers wasn’t working perfectly, but it was working alright: orders were mostly getting filled, however the communication through manual paging and phone calls was very time consuming. Loblaw concern was that they didn’t want to jump from a workable, inefficient solution to one with greater drawbacks. “Out of the frying pan, into the fire” could drastically impact the business. Moving forward with an enterprise-wide solution wasn’t feasible. Choosing a difficult to implement solution wouldn’t allow them to roll it out to the rest of the company in stages. They were at a standstill until they found HipLink.

 

HipLink’s Flexible Solution

 

HipLink offered the functionality of other systems but with the opportunity to quickly launch a simple, straightforward solution that solved their immediate problems. Loblaw was able to see HipLink in action before committing to an enterprise-level system upgrade. It installed quickly and barely interrupted any workflow. Scaling was simple. HipLink rose to meet the challenges and impressed the support team with its responsiveness and ease of use.

 

Loblaw is a large company, but you don’t have to be a large company to benefit from HipLink. Wireless communication is key to handling time-critical, high impact information. HipLink is a powerhouse, whether it's used in one department or all of them. Best of all, it grows along with your business.

 

 

 

To read the full case study, click here.  

 

 

 

 

 

 

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