HipLink Blog

search

HipLink Insights

Welcome to our Blog! Please join the conversation with the latest company news and industry trends!

Subscribe to this list via RSS Blog posts tagged in improved communication

b2ap3_thumbnail_preview-full-mimi-thian-ZKBzlifgkgw-unsplash.jpg

 

Interested in enterprise texting? Plenty of business owners feel the same way. Enterprise texting can absolutely revitalize a business’s communication. As a matter of fact, when you use enterprise texting from computer systems, your business communication can experience all of the benefits listed below.

 

Paging Systems

Texting from a computer is an efficient way to get accurate and effective paging. First of all, this provides convenience. When you can use your computer for enterprise texting, you get a centralized hub for sending and storing all messages. You have all of your information in one spot. Texting from a computer also gives you an easier way to get real-time reports and updates for all of your communication.

 

Secure Messaging

When you use enterprise texting from other computer sources, your messages stay secure. In fact, HipLink’s business enterprise system offers some of the safest methods of communication. For example, you can make sure that your messages get sent to the right people - and only the right people. When sending sensitive messaging, you have the option to escalate critical messages or alerts messages automatically, until they are acknowledged. With HipLink’s Powerful Grouping feature, you can easily define who is on-duty, who is included in the escalation, rotation, or broadcast group. This way, you can stay on top of any urgent situation that happens within your company.

 

No-Hassle Urgent Messages

When your messages come with utmost urgency, texting from a computer can remove a lot of stress and time and allow the message to have as much or as little details as possible. Of course, all of HipLink’s solutions can give you the speed that you need. With HipLink, you can integrate automatic alerts into your existing system, making urgent communication easy. HipLink lets you establish an emergency plan that involves top-level communication. With HipLink, you can also launch emergency drill messages for practice and preparedness. If a real emergency occurs, your team will know exactly what to do.

 

Texting from Computer Systems

Ready to see how much easier your communication can get when you use texting from computer systems? Let HipLink help. Combined with the secure and easy to manage HipLink Platform, the HipLink Mobile App improves overall communication throughout the organization, regardless of location. Don’t just take our word for it, though. You can try HipLink for yourself. Request your demo today.

Hits: 144
0

When sending emergency text alerts, a fast and reliable communication service is essential. Thankfully, HipLink has exactly what you need. In fact, with HipLink, you have several options for mass notifications. Here’s how HipLink can help you act fast during an emergency.

 

Integrated Application Paging

Often times, emergency situations require sending broad, general messages to a large group of people. However, sometimes detailed instructions or alerts need to be sent to an individual or a smaller group of people. For the more specific and detailed messages, integrated application paging can help expedite the communication. HipLink’s integrated application paging can work with any third-party application to deliver critical messages.

 

 

 

 

 

 

 

b2ap3_thumbnail_hiplink.jpg

Desktop Paging

Desktop paging works best when an individual person must send emergency text alerts to a group of people. Desktop paging allows a person to send notifications from a computer to any mobile device. The computer adds a layer of speed and convenience to this communication, for an efficient means of getting messages to the right people.  

 

Mass Notification

HipLink has mass notification options for messages that need to reach a large number of people in a short amount of time. For example, hospitals, schools, and even cities use HipLink’s mass notification software for their emergency text alerts. These alerts are customizable, programmable, and come with other options for your convenience so that you can get a quick and prepared response. They work from virtually any device, which means that you can send SMS text alerts, , pages, and so much more.

 

HipLink Mobile

For emergency text alerts and other critical communication, HipLink Mobile can help. HipLink Mobile is an application designed for Apple and Android devices. With this app, you can send encrypted notifications and text messages securely. This product works well for medical entities that require security and compliance.

 

Emergency Text Alerts

For fast and reliable emergency text alerts, HipLink provides the service that you need. Want to see how HipLink can work for you? Download your free trial to find out how HipLink can help you with emergency text alerts.

Hits: 169
0

b2ap3_thumbnail_preview-full-ddp-g-u2XlUqAXA-unsplash.jpg

 

When you need critical communication, certain mistakes can turn costly fast. When you have strong, smooth, and fast communication, people can handle emergencies and minimize them. On the other hand, poor communication causes confusion, and confusion causes chaos. If you want your critical communication to eliminate chaos and lead to safety, then let HipLink help you avoid these costly mistakes.

 

Delayed Communication

In an emergency, leaders need to communicate quickly. However, some communicators can overthink and stagnate with their communication. HipLink removes delays by making communication straightforward and easy. HipLink provides customizable pre-created messages that are ready to go whenever you need them. There’s no need to overthink when you have HipLink on your side.

 

Lack of Planning

HipLink’s customizable messages can also prevent planning mistakes. All too often, emergencies become more costly than they need to be because organization leaders don’t plan their critical communication. HipLink makes the planning stages easy. This way, when the need for critical communication arises, leaders can stay prepared.

 

Lack of Information

In emergency situations, a lack of communication can be deadly. HipLink, however, can remove that problem. HipLink helps communicators deliver all of the information that they need to provide. For example, if 911 is called, front desk workers can know about it and know where to direct the first responders when they arrive.

 

Emotional Takeover

Emotions can take over during highly charged situations. It’s natural. The human “fight or flight” response shows up, but that response is not always helpful. HipLink Software can help facilitate clear communication, and clear communication leads to calm and rational responses. The calmer a group can stay during a critical situation, the better that group will handle the situation.

 

Scattered Communication

When it comes to critical communication, the right people must get the right message. During emergencies, information can come from different sources, which leads to mixed messages and a lot of confusion. HipLink fixes that situation by providing a centralized communication source. This way, the right people will receive any and all pertinent information. They won’t have to filter out any informational clutter that wasn't intended for them. This centralized communication can help speed up emergency reaction times so that groups can get through emergencies safely.

 

Avoid Critical Communication Mistakes

Ready to safeguard your business or organization from communication mistakes? HipLink is ready to help. With HipLink, you can communicate quickly, safely, and effectively. Contact us today to find out how HipLink can work for you.

 

Hits: 246
0

b2ap3_thumbnail_time.jpg

911 centers and other dispatchers use HipLink for their lifesaving communication. HipLink helps these centers save time during emergency calls.. When it comes to saving lives, timing matters more than anything. An emergency becomes much more survivable when the right people can respond quickly. That’s why the HipLink team is dedicated to getting the message across at lightning speed. Here’s how HipLink helps dispatchers save lives every day.

 

Instant and Reliable

No matter how reliable your network may be, there are lots of things that can prevent your message from getting through. HipLink is different. You can always rely on HipLink to deliver the right message to the right people at the right time. HipLink’s system avoids radio traffic with its standard messaging, so those messages always go through. When you send a message through HipLink, that message will arrive in an instant.

 

Logistics and Mobilization

With HipLink, you can communicate critical information. Thanks to HipLink’s encryption, you’ll never have to worry about violating compliance procedures while using it. All information, including logistical information, can go exactly where it needs to go. You can mobilize your team right away and with minimal questions or other delays.

 

Desktop Paging for Multiple Devices

With HipLink, emergency dispatchers can send critical messages from a desktop. Furthermore, they can send a single message to multiple people at the same time. The dispatcher gets the speed and usability of a desktop, while the responders get all of the convenience of a mobile message so that they can respond from anywhere. This combination saves lots of time during emergency situations.

 

Easy to Use Means Easy to Learn

Finally, HipLink is easy and simple to use. Neither dispatchers nor responders have to waste precious minutes figuring out how the system works. Since they won’t have to waste time learning the system, they can spend that time where it matters most: saving lives.

 

HipLink Communication

Do you need a better way for your dispatchers to communicate? Are you ready to save time and save lives in the process? You can start with a free trial or a free demo. Contact HipLink Software today to get started.

Hits: 319
0
3 Ways HipLink Will Change Your Communication Strategy

In the healthcare world, fast, reliable communication is vital. When caring for a patient, there are often multiple levels of caregivers that need to be given information. From the EMT bringing the patient in, to the nurse eventually assigned to the patient, to the clinicians running vital testing, and the physicians who will work to find a solution, it is crucial to be in the loop and have all the most current health information. Mobile communications make management of your healthcare needs much more manageable. HipLink offers a mobile communication software that is extremely reliable.

HipLink can change the communication strategy at any hospital:

Improved Communication Between all Caregivers

A patient in the hospital sees many different faces during their stay. In a given night, they could see an EMT, emergency room doctor, emergency room nurse, and a floor doctor and nurse when admitted. With so many people working on one case, all communication is crucial. Enter HipLink. HipLink is a secure communication software platform that can help healthcare professionals decrease incident response time and work towards a resolution more effectively. With the ability to send real-time, secure messages, escalation alerts and patient updates, all medical professionals can stay in the loop and be aware of all pertinent situations. Whether it is physcian-to-physcian, phycisian-to-nurse or EMT-to-trauma team or other clinicians, HipLink improves communication at every level. HipLink is also able to create “on-duty” groups to ensure that all appropriate members of a care team are receiving information, and ensuring that those who don’t need the message are not inundated with messages that they don’t have to take time to read, reducing alert fatigue. HipLink works on both Wi-Fi and cellular networks so no need to worry about gaps in service. 

Clear Interface

HipLink is simple to use. Smartphones, standard cell phones, tablets, pagers, and IP phones all are supported by HipLink. The messages sent via the HipLink app on phones are fully encrypted to ensure patient confidentiality and HIPAA compliance. The straightforward design of HipLink makes it easy for medical professionals to use. Medical communication works best when all parties involved understand the communication strategy and the mobile interface.

Integration with Existing Systems

Your medical center may already have a communication strategy in place. Not to worry - HipLink easily integrates into existing systems. These systems include Nurse Call, EMRs, laboratory systems, Bed tracking, and more. Integrate HipLink into your existing hospital system and allow it to improve your communication strategies.   

Each step of a hospital’s communication strategy is critical to providing the best patient care. HipLink uses a mobile communications system that is easy to use, simple to integrate, and will greatly improve communication between hospital staff members. Contact HipLink today to learn how our product can further improve your hospital’s communication strategy.        

 

Hits: 738
0

Posted by on in Blog
Reduce Cost and Dependency On Paging

Saving lives is one of the main purposes of a hospital. In order to fulfill this purpose, a hospital must have clear communication. Healthcare providers work together and are constantly in communication in order to provide the best healthcare possible. However, trying to manage multiple pages can cost both time and money. One hospital found a solution to this problem and it’s saving them in a big way.

 

The Problem

Within the hospital, pagers are used for communication between the staff. For example, caregivers often page doctors for the needs of multiple patients. This requires doctors to manually check on each patient in two ways. They must make sure that the patient being paged about is either getting covered by another specialist, or decide whether they need to go take care of the needs of that patient themselves.

 

One hospital realized that this process was taking up to 20 minutes of time and costing the hospital. During this time, the doctors were not taking care of patients and were costing the hospital money for standing around trying to make sure that each patient was covered. While this seems like a short amount of time, on average a healthcare worker goes through hundreds of these incidents per year. The time adds up. These incidents ended up costing this hospital tens of thousands of dollars every year.

 

To try and solve this problem, they used an outside paging service, but this service alone cost thousands of dollars per month. In order to solve this problem, the hospital needed a way to repeat messages to unanswered pages and involve a backup resource after that. By not requiring each person to manage their pages, the caregivers would be able to tend to the next emergency or task. This would significantly cut expenses for the hospital and would reduce the amount of dependency on outsourced paging services.

 

The Solution

HipLink provides an easy way to configure the hospital's unique process for patient coverage of several types of emergencies. In action, HipLink sent pages multiple times, provided grouping, and escalation functions. This means that caregivers were no longer wasting time managing their own pagers. They were able to continue on with their work with the assurance that patients in need were still getting help. They also provided multiple messengers so that they weren’t just relying on one system to communicate.

 

The Results

By using HipLink, this hospital was able to reduce their monthly expenses. Moreover, they were also less dependent on an outside paging agency for their run practices. HipLink also improved their patient response time, lowered operation costs, and increased productivity. It’s estimated that because of HipLink, this hospital saved over $100,000 during their first year of use.

 

Time is so important in a hospital. Wasting time can cost mass amounts of money and lives. By using HipLink, this hospital was able to make comprehensive improvements. They made more money, wasted less time, and saved more lives. This is why this hospital, along with many others, have implemented HipLink into their business.

 

b2ap3_thumbnail_READ-CASE-STUDY-HERE-ICON_20170510-191741_1.png

 

 

 

Hits: 2772
0

Posted by on in Blog
Advanced Technology That Improves Communication

Loblaw Companies Limited shaped and in many aspects created the modern supermarket. Self-serve style supermarkets were an innovation, and the chain had over 1,000 locations with a new set of headaches to handle. Communication was top priority. That’s where HipLink joined Loblaw Companies Limited and had to make sure Canada’s largest food distributor kept up with the demand.

 

The Basic Issue

 

Loblaw’s technical support group had a lot riding on their shoulders. They oversaw the software that controls distribution, inventory, and billing departments (among others). They worked hard to make sure systems stayed active, but no program is perfect. When one system went offline, they had to be prepared to spring into action. Communication was key. Paging key personnel or placing a few calls was not enough. Too many calls went unanswered and pages were lost. They needed a faster, real time way to connect with staff on location to ensure the downtime doesn’t impact the entire business.

 

Technical Problems

 

Basic solutions like calling and paging were used for years, but as technology advanced, the need for a more efficient way to communicate became imperative. It can become quite easy for things to go wrong when you’re picking up a phone or sending a page. Even when the system is working perfectly, it’s time intensive and eats resources that the technical support group could be placing elsewhere.

 

The problem with replacing the system, however, had to do with size and scalability. Using phones and pagers wasn’t working perfectly, but it was working alright: orders were mostly getting filled, however the communication through manual paging and phone calls was very time consuming. Loblaw concern was that they didn’t want to jump from a workable, inefficient solution to one with greater drawbacks. “Out of the frying pan, into the fire” could drastically impact the business. Moving forward with an enterprise-wide solution wasn’t feasible. Choosing a difficult to implement solution wouldn’t allow them to roll it out to the rest of the company in stages. They were at a standstill until they found HipLink.

 

HipLink’s Flexible Solution

 

HipLink offered the functionality of other systems but with the opportunity to quickly launch a simple, straightforward solution that solved their immediate problems. Loblaw was able to see HipLink in action before committing to an enterprise-level system upgrade. It installed quickly and barely interrupted any workflow. Scaling was simple. HipLink rose to meet the challenges and impressed the support team with its responsiveness and ease of use.

 

Loblaw is a large company, but you don’t have to be a large company to benefit from HipLink. Wireless communication is key to handling time-critical, high impact information. HipLink is a powerhouse, whether it's used in one department or all of them. Best of all, it grows along with your business.

 

 

 

To read the full case study, click here.  

 

 

 

 

 

 

Hits: 2857
0