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More than almost any other industry, healthcare requires excellent, consistent, communication software. Healthcare team can’t afford to waste a single second on unreliable communication. Thankfully, with the right communication software, you can save time and save lives. Does your healthcare communication provide the following essentials? If not, it’s time to switch to a different, more dependable software. HipLink can provide exactly what you need.

 

Speed and Reliability

When lives are on the line, you need fast, reliable communication. In hospitals and other medical settings, critical messages have to get delivered, and fast. Your healthcare communication software should have the fastest possible speeds to ensure patient safety. Furthermore, it should also have complete reliability. If your communication system doesn’t have reliable uptime, then your team could face slow response times in the face of emergencies. Don’t gamble time with a slow and unreliable system. In this line of work, every second matters. Make sure that you get the best communication software available.

 

Complete Clarity

Healthcare teams may have communication speed, but they could sacrifice their clarity in the process. They need to send messages quickly, but the messages are often missing important information. Teams need clarity just as much as speed in their communication software. Predetermined messages can help get that clarity in as little time as possible. Having complete security also helps. When you know that your information is secure and encrypted, you can share that information with all relevant parties without fear of interception. This way, health care professionals and first responders continue to communicate on the specifics of patient care, and the patients get the critical care that they need.

 

Absolute Mobility

You’re not getting the most out of your communication software unless that software has plenty of mobility. With texting and paging options, you can take your communication on the go. With the FirstNet Certified HipLink Mobile app, users are connected for reliable and fast messaging. Whether it's a call center-to-physician or clinician-to-clinician using HIPAA compliant chat, being able to send full patient details can make it easier and faster to coordinate proper care. Sending and receiving HIPAA compliant text messages is vital to your day. Smartphones with a FirstNet Certified HipLink Mobile app for sending critical, secure communication can dramatically change the workflow and enable fast, accurate notifications in a direct, simplified process.

 

HipLink Communication Software

Are you ready to get all of this and more from your communication software? HipLink offers reliable, fast, clear communication software with state-of-the-art customization options. If you need the best from your communication, then you need to call HipLink. Get in touch with us now to find out how you can transform your communication today.

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Saving Lives through Improved Communication

Medical centers are in the business of saving lives, making patient survival rates heavily dependent on the expediency and efficiency of the medical center’s communication methods. For instance, the ER nurse activates the trauma teams and the doctors and staff need the paging system to keep each other informed of developing situations and emergency cases. Unfortunately, the most common technical solutions for medical communication are outdated and inflexible. 

 

The Oklahoma Medical Center

Medical centers need very specific communication systems in order to meet HIPPA standards which require that sensitive information is protected. This results in limited upgrade options that can restrict opportunities for growth and improvement. However, medical centers do grow. One of the primary problems with an existing system at Oklahoma Medical Center was its failure to keep pace with other key systems. The distributor’s poor customer service and technical support made it difficult to fix problems or improve existing flaws.

 

An Oklahoma Medical Center needed more from their communication service. They needed hardware and software that could reach doctors and specialists on any device or platform. Any potential solution would have to reach staff on various carriers. A web-based graphical user interface (GUI) would simplify communication. Most importantly, the new system needed to be reliable, and it needed to back up that reliability with redundancies.

 

HipLink’s Solution

HipLink drew the Oklahoma Medical Center’s attention with the HipLink Desktop Messaging solution. It started at the heart of the medical center’s system by addressing the need for a web-based graphical user interface. This centralized system creates a natural shortcut to processes that took far longer under the old system. As departments were able to use templates for rapid messaging, first responders no longer had to go through phone trees. In addition, on-duty staff could rely on their messaging system to alert them in emergencies.

 

HipLink also implemented carrier redundancy. The system provided additional reliability with automatic failover and carrier support. With the system’s flexibility, the medical center is free to grow and adapt to new technology. This is thanks to HipLink’s scalable products, which transfer easily between different platforms, devices, and carriers.

 

A Brighter Future for Patients

The centralized solutions that HipLink brought to the Oklahoma Medical Center immediately eased the center’s mission to provide the best quality care to patients. With the new system in place, doctors and staff can rely on their paging system. It reaches everyone, cuts down wasted time, and is already saving lives.

 

Time is everything in a medical center, especially one with the diverse range of services offered by the Oklahoma Medical Center. HipLink’s centralized communication system made it possible to communicate faster, easier, and more reliably. Ambulance crews can get information back quickly, and data goes out to all of the relevant teams rapidly. Most importantly, HipLink remains involved with their system, providing the support the medical center requires. 

 

 

Read our case study HERE.

 

 

 

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