Close the Gap Between Alert and Action
HipLink helps IT and security teams automate alerting from integrated systems, route incidents to the right responders, and accelerate action through escalation, response tracking, cyber command and control, and ActionHub-driven workflows.
Built for IT operations and incident response and cybersecurity coordination
Reduce MTTR with on-call routing and automatic escalation
Automatic alerting from integrated monitoring, ITSM, and security systems
ActionHub middleware for workflow automation and remote control
Complete IT Incident Coordination
From monitoring alerts to cyber events and remote operational actions, HipLink helps IT teams connect systems, people, and response workflows.
Automatic Alerting from Integrated Systems
Route critical alerts automatically from monitoring, infrastructure, ITSM, and other connected platforms to the right teams without relying on manual relay.
Incident Response and On-Call Escalation
Mobilize the right engineers for P1 and P2 incidents across multiple channels with escalation, response tracking, and clearer coordination during outages.
Cybersecurity Command and Control
Escalate security events from SIEM, cyber, and threat-monitoring systems to the right responders with workflows that support fast remediation and broader command-and-control coordination.
Detection Finds the Incident. Response Has to Move.
Security tools can identify the threat. HipLink helps IT and security teams move the response forward by reaching the people responsible, confirming who owns the next action, escalating when response stalls, and keeping a clear record as the incident moves from detection through recovery.
From Alert to Action—With Accountability
Ingest
Monitoring tools, ITSM tickets, and manual escalation triggers
Route
On-call schedules, role-based routing, and priority escalation
Confirm & Prove
Acknowledgement tracking + SLA-aligned audit record
Trusted Across Enterprise IT
Infrastructure Monitoring
Built for IT operations, incident response, and cybersecurity coordination. ServiceNow ITSM integration for ticket-triggered alerting.
Major Incident Response
ActionHub Extension
Trusted by IT operations teams
IT incident response and cyber coordination
Learn how Enterprise IT teams use HipLink to automate alerting from integrated systems, improve incident response, reduce MTTR, and support faster coordination during outages and cyber events.
IT Operations Manager, Global Enterprise • Source: G2
Enterprise IT FAQ
No. HipLink is the communication and response layer that sits between your existing systems and the people who need to act, extending those tools with automatic alerting, escalation, and workflow coordination.