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Support & Training

HipLink Training Options

HipLink Software offers several options for training on how to use HipLink. Classroom, on-line training sessions are available as well as on-site, in-person sessions. All training is instructor led. 

Training sessions are customized based on the specific system and features licensed by our clients so everything presented is relevant. At a high level, training sessions are broken down into the following categories:
  • Beginning Administration and Set-up
  • Advanced Feature Administration
  • Power User Training– usually these are train the trainer sessions
  • Standard User Training – for individual end-users of the system
Our clients choose specific areas of focus and we customize the training to their needs.
 
To request product training or to inquire about our training schedules, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
  
 
HipLink Software Technical Support Plans
HipLink Technical Support contracts offer several features include the following:
  • Telephone and email support for set-up and troubleshooting issues
  • Regular updates, releases and patches to existing versions
  • Version upgrades to the latest HipLink version for major release at no charge 
There are two optional customer technical support plans available for HipLink Software
 
Standard Technical Support - Hours covered are 8 am to 5 pm PST, Monday to Friday
 
Premium Technical Support - Hours covered are 8 am to 5 pm PST, Monday to Friday for standard issues with Emergency support after hours, on weekends and holidays
 
To purchase a technical support plan, contact us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 
For support issues, contact Technical Support :
Hotline: 408-399-0001
Support email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it