Professional & Managed Services

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Professional & Managed Services

HipLink Software offers a variety of services including project consulting, implementation, integration assistance, feature customization and managed services. The Company has extensive experience in all phases of deployment and maintenance. 

Implementation

HipLink is a mature software product that has been installed in hundreds of sites around the world. The installation can be a quick, simple, “of-the-shelf” installation or a complex and sophisticated one requiring expertise. HipLink Software can assist with all stages of implementation. 

If you have a unique requirement or feature/function that you would like to implement, or require a special deployment, our professional services is the right group to design the right solution for you.

Professional Services for Customization

HipLink Software has a highly experienced and skilled professional services staff that specializes in wireless application and messaging solutions. HipLink is designed to be customized to meet any customer requirements and needs.

HipLink uses an open structure that is highly modularized and configurable to varying connection types and message solutions. If you have a unique connection or feature and function that you would like to implement, or require a special deployment and implementation, our professional services is the right group to design the right solution for you.

Managed Services

Some organizations are interested in transferring day-to-day management of their deployed solution as a strategic method for efficient operations. The HipLink Software team has experience with Managed Services and can own and have direct oversight of an organization’s HipLink installation at various levels.

HipLink Software’s team can set-up, configure and monitor a client's infrastructure and resolve any issues that arise. This provides peace of mind and predictable costs for the client.

 

 

Key Features:

  • Customer peace of mind –24x7x365 monitoring proactively
  • Single point of contact for all software issues
  • Implementation of organization permission structure
  • Managed changes to Users, Receivers and Groups
  • Routine maintenance of back-ups, data archives and carrier performance
  • Defined Service Levels for service delivery
  • Known costs for management & fixed price contracts