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CRITICAL ALERTING & COORDINATED RESPONSE

Intelligent Alerting for the Messages That Matter

From integrations and automated workflows to alarm management, emergency notification and secure text alerting, HipLink helps teams turn events into filtered, accountable responses with delivery, acknowledgement, escalation, and a complete audit trail.

Public safety•Healthcare•Utilities•Enterprise IT

Inputs

CAD
Monitors
Sensors
SCADA/IoT
IT Tools
Hiplink

Command Layer

Routing rules
On-call schedules
Escalation policies

Outputs

SMS
Voice
Mobile App
Email
Desk Phone
Verified delivery
Acknowledged
Escalated
Audit trail

Trusted by Mission-Critical Organizations

< 30s

Avg. Response Time

1M+

Alerts/Day Supported

100%

Audit-Ready Records

Acme Health Systems
Metro 911 Center
Pacific Energy Co.
Riverside Hospital
National Grid Services
City Public Safety
Summit Healthcare
Federal Transit Auth.
Coastal Utilities
Regional Medical Center
State Emergency Mgmt.
Midwest Power Group
Allina Health
Baptist Health South Florida
Domtar
WILCO
Illinois
Grace Hospital
Women Owned
California Small Business Certified
FirstNet
HIPAA Compliant
HIMSS
APCO International
IPAWS
Epic App Orchard
NG911 Institute
NENA The 911 Association
Great Place To Work Certified
Acme Health Systems
Metro 911 Center
Pacific Energy Co.
Riverside Hospital
National Grid Services
City Public Safety
Summit Healthcare
Federal Transit Auth.
Coastal Utilities
Regional Medical Center
State Emergency Mgmt.
Midwest Power Group
Allina Health
Biptist Health Care
Domtar
WILCO
Illinois
Grace Hospital
Women Owned
California Small Business Certified
FirstNet
HIPAA Compliant
HIMSS
APCO International
IPAWS
Epic App Orchard
NG911 Institute
NENA The 911 Association
Great Place To Work Certified

When alerts don't produce action, risk compounds.

Message Sent ≠ Message Received

Alerts fire into the void without confirmation of delivery or read receipt.

Alert Fired ≠ Response Executed

No closed-loop accountability means incidents escalate without action.

Incident Resolved ≠ Audit-Ready

Fragmented logs fail compliance and leave gaps in post-incident review.

The Solution

The command layer between systems and people.

Intelligent Routing

Route alerts, text messages, pages, and notifications to the right person or group based on role, schedule, escalation policy, or context.

Acknowledgement Tracking

Know whether a message was delivered, read, and acknowledged with timestamped visibility across the response chain.

Automated Escalation

Escalate critical events automatically when the primary responder does not acknowledge within the defined window.

Audit-Ready Logs

Maintain a complete operational record for incident review, compliance support, and response analysis.

Multi-Channel Delivery

Deliver across SMS, voice, email, mobile app, pager, desktop alert, and other supported channels based on policy and urgency.

Sub-Second Alerting

Deliver mission-critical alerts to your teams with near-instant speed across various communication channels, without delay.

Two Modes, ONE ACCOUNTABLE OUTCOME

System-triggered OR Manually-initiated.

Whether a workflow starts from CAD, SCADA, network monitoring , or command, HipLink drives the same coordinated response: delivery, acknowledgement, escalation, and audit trail.

System-Triggered

Automated response

  • Major incident entered in CAD → Leadership escalation
  • IT monitoring detects server failure → notify on-call
  • Equipment alarm triggers → route by role

Same closed-loop outcome

Manually Initiated

Human-initiated mobilization

  • Dispatch supervisor launches targeted mobilization
  • Charge nurse initiates rapid response escalation
  • Operations manager escalates a facility incident

Same closed-loop outcome

Two entry points. One System. One accountable workflow.

Integrations

Integrates with the systems you already run.

No rip-and-replace. Connect sources, route by policy, deliver across channels—with acknowledgement, escalation, and audit trail.

Signal Sources

  • CAD / Dispatch Systems
  • Monitors & Clinical Devices
  • SCADA / ICS
  • EHR/EMR Events
  • Building Management (BMS)
  • IT Monitoring
  • Sensors / IoT
Response Channels
  • SMS/Text
  • Voice Calls
  • Email
  • Mobile App Push
  • Pagers
  • Desktop Alerts
Collaboration & Systems of Record
  • Microsoft Teams
  • Slack
  • ServiceNow
  • Jira
  • Active Directory / SSO
  • LDAP
Deployment

Deploy your way

Cloud

Managed SaaS with enterprise SLAs

On-Premise

Full control within your infrastructure

Hybrid

Flexible deployment across environments

Security

Enterprise-grade security

Encryption

TLS 1.3 in transit, AES-256 at rest

Audit Logs

Immutable, timestamped event records

Access Controls

Role-based permissions with SSO/LDAP

Industries

Built for high-stakes operations

Public Safety

911 dispatch, emergency management, and first responder coordination with mission-critical reliability.

Common Use Cases:
CAD integration
Multi-agency coordination
Compliance logging

Healthcare

Filter system alarms and route to the right teams with acknowledgement tracking.

Common Use Cases:
Biomed alerts
Fire & Safety Systems
HVAC/Chiller Management
Utilities & Energy

SCADA alerts and grid operations with 24/7 on-call escalation.

Enterprise IT

Network and Application monitoring with incident response automation.

Case Studies

Proven outcomes in production

Public Safety

Regional 911 center reduces response coordination time by 40%

Before:

Manual radio dispatch with missed handoffs

After:

Automated multi-agency alerts with acknowledgement tracking

Read Case Study
Healthcare

Hospital achieves 100% facility equipment alert delivery

Before:

Fragmented alarm routing with missed escalations

After:

Unified system with automated escalation and audit trail

Read Case Study
Utilities

Energy provider cuts SCADA alert response from 15 min to under 2

Before:

Email-based alerts buried in inboxes

After:

Priority routing with on-call escalation

Read Case Study
Testimonials

What our customers say

"HipLink is the backbone of our emergency response. When seconds matter, we can't afford delivery failures."
Director of Emergency Services

Regional 911 Center

"We went from manual alarm relay to confirmed facility team response in under 60 seconds. Every time."
Director of Facilities

Healthcare Network

"The audit trail alone justified the investment. We're finally compliant without manual documentation."
VP of Operations

Energy Provider

When the message has to get there.

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