Products
Products built for the messages that require action
From automatic system alerts to manually-initiated communication, HipLink delivers a coordinated response across every product: delivery, acknowledgement, escalation, and audit trail.
Integrations Hub
Explore all supported APIs , gateways, protocols, and third-party system integrations.
Best for: CAD, BMS, IT monitoring, EHR/EMR, SCADA, healthcare platforms, collaboration tools.
Desktop Texting & Paging
Manual text message software from any desktop or app to individuals and groups; fast, controlled, and accountable.
Best for: NOCs, dispatch desks, operations centers.
HipText+ Desktop to SMS
Desktop-to-SMS messaging for teams that need a reliable, 2-way conversational SMS text interface from a computer.
Best for: internal operations, urgent coordination, customer communication.
HipLink Mobile Application
Secure mobile app as an alternative to SMS. Receive, acknowledge, escalate, and act remotely with security.
Best for: 1st responders, field teams, facility staff, IT operations.
Automated Alarm Management
Filter alarm noise and route only actionable alerts with policy-based escalation and audit trail.
Best for: healthcare, facilities operations, monitoring environments, SCADA systems.
Mass Notification
Reach large groups quickly with consistent, controlled delivery across multiple channels.
Best for: safety alerts, business continuity, facility-wide notices, community alerts.
One command layer across every product
Sources
CAD • SCADA • IT
Hiplink
Command Layer
Destinations
SMS • Voice • App
Routing
Acknowledgement
Escalation
Audit Trail
Shared Capabilites
Built into every product
Role-based routing
Target messages to the right person based on role, group, schedule, or on-call status — no manual relay required.
Multi-channel delivery
Reach recipients via SMS, voice, pager, email, mobile app, desktop and more simultaneously or as per policy sequence.
ACK + escalation policies
Define confirmation responses and automatic escalation paths. If confirmations don't arrive, HipLink escalates automatically.
Audit-ready documentation
User role-based permissions and secure access controls to define who can send alerts, manage workflows, view data, and administer the system
Reporting & response insights
Every message, response, and escalation is logged with timestamps for audits compliance review, post-incident analysis, and accountability.
Proven Results
Trusted by critical industries
Public Safety
Reduced dispatch-to-acknowledgement time with automated escalation workflows.
Healthcare
Decreased alarm fatigue by filtering and routing only actionable clinical alerts.
Enterprise IT
Improved incident response with integrated on-call scheduling and multi-channel delivery.