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Epic Connector
Healthcare Integration
Epic Connector for HipLink
HipLink’s Epic Connector gives a hospital instant alerts for patient communication from MyChart as well as internal logistics coordination and operational notifications. The HipLink Bi-directional Connector can be used universally across Epic.
What the Epic Connector Enables
Extend Epic with automated patient communication and operational alerting through HipLink’s enterprise messaging platform.
Patient Reminder & Confirmations
Send appointment reminders and two-way confirmation messages from Epic to help reduce no-shows, improve on-time arrival, and support patient portal engagement.
Patient Communication Within
Reach patients with routine texts or voice messages that direct them to MyChart, share reminders, and support follow-up communication without requiring staff to place outbound calls.
Internal Hospital Notifications
Trigger operational alerts from Epic for workflows such as bed tracking, IV consult orders, unit census, pending admissions, patient placement, and other custom processes.
Automatic Routing & Escalation
Deliver Epic-triggered alerts to the right person by role, device, or schedule, and automatically escalate when a response is not received in time.
Response Tracking & Visibility
Track message delivery, recipient responses, and workflow activity with reporting that gives teams and administrators clear visibility into what happened next.
On-Call Coverage & Shift Support
Integrate with on-call schedules so messages reach the right provider during shift changes, handoffs, and after-hours coverage.
How It Works
From Epic-triggered event to delivered message and recorded response.
01
Epic Triggers an Event
An alert or notification is generated from patient communication, operational workflows, or other configured events.
02
HipLink Receives & Formats
The Epic Connector passes the alert to HipLink, where content can be parsed, formatted, and prepared based on each organization’s workflow.
03
Alert is Delivered
HipLink sends the message to the right person, the right way, whether that is a staff member or a patient, using the appropriate delivery channel.
04
Responses Are Recorded
For two-way workflows, responses are captured through HipLink and recorded in HipLink reports and Epic for visibility and follow-up.
Integration Details
Connects Epic to HipLink for patient communication, operational notifications, and internal alerting workflows.
Supports one-way and bi-directional messaging between Epic and HipLink.
Sends alerts from Epic workflows including bed tracking, IV consult orders, unit census, pending admissions, patient placement, and other custom processes.
Delivers messages to staff or patients through SMS, voice, pager, and other HipLink-supported channels.
Directs patients to MyChart for reminders, registration links, and important updates.
Supports client-specific parsing and message formatting based on workflow requirements.
Uses a lightweight broker service for two-way communication between Epic and HipLink.
Records responses in both HipLink reports and Epic for visibility and follow-up.
HIPAA-aligned, with a Business Associate Agreement available as needed.
Best Fit Environments
Hospitals and health systems using Epic for patient communication and internal operational workflows.
Organizations looking to extend Epic with automated patient reminders, confirmations, and follow-up communication.
Health systems that want to improve no-show reduction, patient engagement, and patient portal adoption.
Hospitals that need faster coordination for bed tracking, patient placement, pending admissions, unit census, and other operational workflows.
Perioperative and inpatient environments that benefit from automatic family updates and discharge coordination.
Organizations that need two-way messaging, response visibility, and documented communication activity across Epic-driven workflows.
Health systems seeking a lower-friction alternative for patient and staff communication without requiring another app for every interaction.
Ready to connect Epic with HipLink?
Connect Epic to automated patient communication, operational notifications, and two-way messaging through HipLink’s enterprise delivery platform.