/
/
Other Integrations
Flexible API Integration
Multiple APIs & Gateways for HipLink
Connect HipLink to your existing enterprise infrastructure—CAD, EHR, SCADA, monitoring tools, and more. Route critical alerts with closed-loop accountability through out-of-the-box connectors and flexible APIs. No rip-and-replace required.
What Multiple APIs & Gateways Enable
Purpose-built to extend your existing infrastructure with multi-channel alerting, escalation, and accountability across hundreds of applications.
Seamless Enterprise Interoperability
Integrate HipLink with a wide range of enterprise applications. Whether you use ServiceNow, BMC, HP, or NetIQ, our flexible architecture adapts to your IT operations, CAD systems, CRM, and EHR platforms.
Out-of-the-box Connectivity
Leverage direct API integrations using REST, SOAP, COM, Java, ASCII, and FSI. We also support an extensive list of gateways including SMTP, SNPP, TAP, WCTP, SMPP, and SNMP traps.
Carrier Direct Reliability
Concerned about the Email-to-Text shutdown from major carriers? HipLink bypasses discontinued gateways, giving you direct connectivity to carrier Enterprise SMS products or our powerful alternative, HipText.
Closed-Loop Accountability
Ensure every critical message is received. Benefit from full 2-way SMS with acknowledgement tracking, advanced message filtering, priority rules, and automated escalation policies with timeout management.
Dynamic Group Scheduling
ake the guesswork out of incident routing. HipLink uses your on-duty schedules and dynamic group management rules to ensure alerts instantly reach the exact personnel who are available and responsible.
Complete Incident Record
Gain full visibility into your alerting workflows. Every notification, delivery confirmation, and acknowledgement is tracked alongside comprehensive reports and operational analytics for compliance and post-incident review.
How It Works
From system incident to responder acknowledgement—automated, reliable, and fully logged.
01
System Generates an Event
Your existing third-party application (ITSM, CAD, SCADA, or EHR) triggers a new incident or alert based on your internal rules.
02
HipLink Ingests the Data
Via our powerful built-in APIs (REST, CLI, SOAP, Java) or Gateways, HipLink instantly receives the event details and payload.
03
Intelligent Routing & Alerting
HipLink processes the alert through advanced filtering and prioritization rules, routing it based on on-duty schedules and dynamic group management to the right personnel.
04
Escalation & Record
Personnel receive the alert via text, voice, or mobile app. If there is no response, automatic failover routing escalates the issue. All deliveries and replies are tracked in comprehensive operational reports.
Integration Details
Direct API integrations using REST, SOAP, COM, Java, ASCII, and File System Interfaces (FSI).
Supported Gateways include SMTP, SNPP, TAP, WCTP, XMPP, SMPP, and SNMP traps.
Established integration partnerships with leading ITSM vendors (ServiceNow, BMC, HP), CAD providers, and EHR systems (Epic).
Web-based administration with role-based access.
Closed-loop acknowledgement with automatic escalation
Features redundancy and automatic failover routing for mission-critical operations.
Best Fit Environments
IT Operations and Service Desks requiring automated SLA tracking and on-call response.
Healthcare systems needing real-time patient alerts and secure clinical event notifications.
Facilities and Safety teams coordinating response via building automation and fire panels (e.g., Siemens).
Organizations looking for a reliable alternative to discontinued Email-to-SMS carrier gateways.
Enterprise dispatchers requiring out-of-the-box mass notification interoperability.
Don't see your system listed?
HipLink can be integrated into virtually any third-party application — IT operations software, CAD systems, CRM, ERP, inventory control, building management, healthcare systems, and more.