HIPAA compliance sets the standard for protection of patient health information ensuring security standards are followed. Provisions for patient privacy and security are necessary in all steps of patient care. Hospitals must balance the need for HIPAA compliance with a requirement for continuous communication between clinicians which can be time-consuming and frustrating. Whether it is between a physician and a nurse or an EMT and an emergency room trauma team, it is crucial that communication be not only immediate, but also secure. With HipLink Mobile, you can send HIPAA compliant text messages to all medical personnel. It dramatically improves the speed and security of communication. Here are some benefits of HipLink Mobile’s HIPAA compliant chat application.

Secure Messaging

Medical clinicians and personnel must be extremely cautious with sharing unsecure patient information even with their coworkers. HipLink Mobile allows providers to send HIPAA compliant text messages with full protection of any PHI. All messages are encrypted at the highest level for full HIPAA compliance while allowing for open communication between users.

HipLink Mobile’s text messaging app uses the highest level of data encryption security both in transit and at rest. The “single session” handshake process in the encryption means the key is constantly changing. This short "time to live" makes cracking the encryption almost impossible. Doctors, nurses, EMTs, and other medical personnel can rest assured that the data they are sending is secure. Thus, HipLink Mobile’s text messages can be used to send ePHI that can include patient identifiers, diagnosis, and history as well as current status without any worry of HIPAA violations. Any attachments sent over HipLink Mobile are also encrypted.  

Easy to Use

Not only is the HipLink Mobile App text messaging feature protected and secure, but it is also simple to use. It works on both Wi-Fi and cellular networks to ensure no gaps in service. Personnel can easily respond to messages via a one-click message response feature. Distinct alert tones make it easy to know when a message is received. Group messages are also simple to send and allow all members of a care team to receive the necessary information with features for automatic escalation.

Remote Device Management

An added safety feature and benefit of HipLink secure messaging is the remote device management capabilities of the application. This allows an administrator to do things like enforce general policy, disable access, or delete data. This feature further increases HIPAA compliance and patient security.

HipLink Mobile’s secure messaging app provides medical professionals with a secure way to integrate HIPAA compliant text messages into their communication system and workflow. Improvements are quickly noticed with the speed and reliability of communication. Contact HipLink today to learn more about How HipLink Software empowers healthcare organizations with a reliable, complete communication platform.

Effective emergency notification alerts are critical in the world of healthcare. It is vital for medical professionals to have an alert notification system that is reliable and able to reach all members of a care team immediately. HipLink is a mobile communication software system that is used at many large hospital centers. The alert management system integrated within the software makes medical communication on a large scale manageable, while improving the organization’s overall communication strategy. The HipLink alert management system is relied on during medical emergencies.

Improved Response Time in the Hospital

During a medical emergency, every second matters. Wasting time with slow, inefficient communication can be a matter of life or death. During these emergencies, trauma teams use HipLink to communicate critical information. At the scene, the ambulance team can quickly communicate their assessment of the situation. Templates are built into the communication software, so the first responders do not have to spend time typing out a detailed message. The alert notification will then be sent to all members of the trauma team. Once the patient reaches the hospital, the nurses and doctors on call will already be informed about the emergency and have a plan of action. The quick response time helps increase a patient’s chance of survival. The alert notification can also be sent to all types of devices including any smartphone, standard cell phones, IP phones, pagers, or to voice mails via text to speech. HipLink works on Wi-Fi and cellular networks which further improves response time ensuring that there will not be gaps in service.

Improved Response Time Outside of the Hospital

Outside of the hospital, HipLink is effective at improving response time to emergencies in nursing homes. HipLink allows the organization to integrate with patient alarm systems and emergency exit doors. In case of an emergency, the patient pulls an alarm, and all caregivers get an alert. The closest nurse can respond, letting the others know they are responding. If an emergency exit door is open, the caregivers are alerted, so they can investigate quickly. 

Coordination Between Care Team Members

In addition to improved response time, HipLink allows for seamless coordination between all members of a patient care team. Through the HipLink Software, information such as patient updates can be sent during an emergency to all professionals on the team. To ensure message delivery, escalation alerts can be created, giving each designated staff member the alerts that they need to respond to. This coordination can occur at all different levels and be used by a variety of different medical professionals including physicians, nurses, EMTs, or members of a trauma team. All communication is encrypted and HIPAA compliant. 

Communication is key to resolving any medical emergency. The alert notification system in the HipLink Software helps to improve response time and coordination between patient care team members. HipLink is easy to use, extremely reliable, and can be integrated into legacy hospital communication systems and software. Contact HipLink today to learn more about why our mobile app is called the “Easy Button.” 

In the healthcare world, fast, reliable communication is vital. When caring for a patient, there are often multiple levels of caregivers that need to be given information. From the EMT bringing the patient in, to the nurse eventually assigned to the patient, to the clinicians running vital testing, and the physicians who will work to find a solution, it is crucial to be in the loop and have all the most current health information. Mobile communications make management of your healthcare needs much more manageable. HipLink offers a mobile communication software that is extremely reliable.

HipLink can change the communication strategy at any hospital:

Improved Communication Between all Caregivers

A patient in the hospital sees many different faces during their stay. In a given night, they could see an EMT, emergency room doctor, emergency room nurse, and a floor doctor and nurse when admitted. With so many people working on one case, all communication is crucial. Enter HipLink. HipLink is a secure communication software platform that can help healthcare professionals decrease incident response time and work towards a resolution more effectively. With the ability to send real-time, secure messages, escalation alerts and patient updates, all medical professionals can stay in the loop and be aware of all pertinent situations. Whether it is physcian-to-physcian, phycisian-to-nurse or EMT-to-trauma team or other clinicians, HipLink improves communication at every level. HipLink is also able to create “on-duty” groups to ensure that all appropriate members of a care team are receiving information, and ensuring that those who don’t need the message are not inundated with messages that they don’t have to take time to read, reducing alert fatigue. HipLink works on both Wi-Fi and cellular networks so no need to worry about gaps in service. 

Clear Interface

HipLink is simple to use. Smartphones, standard cell phones, tablets, pagers, and IP phones all are supported by HipLink. The messages sent via the HipLink app on phones are fully encrypted to ensure patient confidentiality and HIPAA compliance. The straightforward design of HipLink makes it easy for medical professionals to use. Medical communication works best when all parties involved understand the communication strategy and the mobile interface.

Integration with Existing Systems

Your medical center may already have a communication strategy in place. Not to worry - HipLink easily integrates into existing systems. These systems include Nurse Call, EMRs, laboratory systems, Bed tracking, and more. Integrate HipLink into your existing hospital system and allow it to improve your communication strategies.   

Each step of a hospital’s communication strategy is critical to providing the best patient care. HipLink uses a mobile communications system that is easy to use, simple to integrate, and will greatly improve communication between hospital staff members. Contact HipLink today to learn how our product can further improve your hospital’s communication strategy.        

With all the buzz about artificial intelligence, machine learning, and the internet-of-things that’s taken hold of medical advancement, it’s easy to forget that the average hospital still relies on disparate, legacy communication systems. HipLink Software solves this problem.

The benefits of HipLink unifying communication systems under one platform are numerous. Here are five strategies that healthcare providers can use to help streamline their internal communication.

1. Make Dependability a Priority

Current communication channels in hospitals lack dependability; there’s no one communication protocol that guarantees the message gets there. Unanswered pages or unread texts mean clinicians are at a standstill until the appropriate person is located.

Instead, IT staff should look to integrated communication solutions that use structured flows to automatically connect with the right person. These systems use built-in, automatic escalations and flowcharts to determine who should be contacted next—and then connects with that individual until the issue is resolved.

2. Message the Right Person at the Right Time

In large organizations, it’s difficult to locate specific individuals or teams without alerting more people than necessary. However, a comprehensive communication platform can connect directly to a clinician's device, whether it's a smartphone, pager, IP phone, or even desktop. These solutions can be customized for specific users and may include anything from billing errors to emergency codes from a patient’s bedside monitoring system.

3. Consolidate Your Transmissions

The sheer number of communications sent in hospitals makes it hard for physicians to know which alerts are true emergencies that require medical intervention. Alarm interruption is becoming a real issue. By switching to a centralized communication system that targets the right person only when they are needed, physicians can rest assured that every alert they receive actually requires attention.

4. Reduce Your Number of Devices

Modern hospitals thrive on multi-channel communications that include texting, email, pagers, IP phones, and more. Each clinician needs the option to define the best means of communication for them at any time of the day or night and needs access to secure communication for patient information.

Newer messaging solutions offer a centralized platform for all communications. These communication systems reduce the clutter by providing a single platform to unite and efficiently communicate via these disparate channels.

5. Create Templates

Every second counts for first responders and trauma teams. Rather than recording information by hand and sending it from person to person, imagine how much time would be saved with messaging systems that features built-in templates.

If a patient is being rushed to the ER, the trauma nurse can use pre-defined parameters and dropdown menus to populate a complex message quickly with all clinical data. This information can be relayed to the hospital’s trauma teams and on-call medical personnel, creating a standardized information flow that is faster, more efficient, and more helpful to the clinical staff.

Communication Efficiency Saves Lives

Clinicians bear a heavy burden that can’t rely on disjointed communications. If your organization still has a long ways to go in establishing efficient communication solutions, contact HipLink to learn more about our services or schedule a demonstration.

As more organizations turn to the use of emergency messaging software, first responders see a great advantage to having a system in place that uses this service. Hospitals, emergency management teams, and municipalities use emergency notification and mass communication programs to handle crisis management in a very efficient way.

With this brought to light, police and fire departments, and emergency medical services have integrated these software programs into their daily operations. The benefits span from unification and validity to response time and employee protection. With emergency messaging software, first responders can add an extra layer of protection to their job as the world continues to change.

Emergency Messaging Software Provides Consistency

One of the greatest advantages of centralized emergency message software for first responders is that it creates a level of consistency throughout each department that can be used for unification and accountability. With the integration of these software programs, responders can communicate in an easier and more effective way across the same system. Once employees learn to use the system, they can initiate notification campaigns that greatly benefit all involved. In addition to unifying your department, you will also benefit from the regulatory compliance needed to disperse emergency mass notifications.

Employee Protection and Security

When you use a centralized software platform, organizations benefit from rapid and reliable information about their personnel. This helps to get credible feedback on who needs assistance and who has failed to respond with an update on their status. Not only will you be able to keep tabs on your employee’s safety, emergency communication systems can enable you to quickly react to large-scale threats in your community. Major weather threats, pandemics, and terrorist activity can be rapidly reported across multiple platforms and to large numbers of people.

Emergency Messaging Software for the Public

Emergency messaging is also essential to the public at large. Targeted campaigns help avoid misinformation by distributing controlled messages that deter panic and rumors. Another benefit of the software is that it allows for faster response time with an increase in communication means. This benefit is particularly important because it can save lives. Through emergency messaging software, organizations easily deliver messages to large groups of people. If there is an imminent threat to the community, for example, police departments can notify hundreds or thousands of people at once. And, through acknowledgment receipts, organizations can ensure that the message has been delivered.

A centralized system for emergency messaging is a great asset. It can provide protection to the responders, the public, and even help to save lives of those in danger. What better way to increase the outcome of any incident than to implement a unified system that is easy and effective.

Wireless notification software has changed the way public transportation systems effectively communicate. Think about all the different modes of transportation available to people throughout the world today. Airliners, trains, trucks, and even small vehicles would not be able to function safely if there weren’t proper communication systems set in place.

Have you ever wondered where the updates come from on the electronic signs you pass on the highway? The transportation world has an intricate communication system to handle emergencies, reduce traffic buildup, and notify travelers of interruptions on the road. As the world continues to change, wireless notification software allows you to enjoy a safe and stress-free trip by land, rail, air or sea.

How Wireless Notification Software Works

Each day, twenty-four hours a day, some mode of transportation is used throughout the world. The transportation system is an essential part of our economy, our community, and our everyday lives. So, how do pilots, conductors, and truckers keep an open line of communication to ensure that their passengers are safe?

Through the integration of wireless notification software, the transportation industry can communicate large and small incidents that have the potential to disrupt business and risk the lives of your passengers. These powerful tools help a transportation company to communicate critical information in a fast and effective way. This is regardless of what device is being used, where you are, or what time zone you work in. Moreover, wireless notification software ensures solid coordination, fast delivery, and real-time communication that is essential to handle emergencies and to transport goods.

This software doesn’t only work within a company. Airport officials can alert maintenance crews, TSA employees, and airline representatives in the case of an emergency landing. Freight train conductors can jump into action when a piece of equipment fails with notification to emergency responders, public officials, and even media communication groups. And, delivery companies can save time and money by re-routing their trucks during road closures, traffic jams, and weather hazards. The possibilities are endless when you integrate wireless notification systems into your transportation company.

Advantages of Automatic Notification Software

In addition to safety advantages, the use of wireless notification software can improve your transportation business. The software is designed to integrate with your existing software applications, dispatch systems, access control systems, and any other programming you currently use. And, you have complete control over who gets notified and when. Users can be defined through the system with specific permissions and departments. This allows the software to be used for individual needs without the risk of security issues.

Because transportation problems affect large numbers of people at one time, the software is capable of handling tens of thousands of messages per hour. This will ensure that regardless of the demand of your transportation environment, your messages are delivered. Key personnel will be notified of runway closures, server failures, security breaches, weather warnings, or emergency response practices. Your messages will reach the right people immediately, so everyone involved can react in the fastest, safest way possible.

The transportation industry relies on fast and reliable communication to operate safely and efficiently. When you integrate wireless notification software for your communication needs, you can be sure your company will work to its fullest potential. Wireless notification software guarantees that emergency notifications and road interruptions don’t ruin the enjoyment of your passengers’ land, rail, air, or sea trip.

In the business world of today, IT infrastructure downtime is unacceptable and bad for business. Worldwide communication must happen in seconds. Even when aspects of network infrastructure are unavailable the rest of the world continues to work.

One of the issues facing companies today is IT alerting. Many systems have appropriate support to alert the right IT personnel in the occasion of an outage. However, what happens when the communication method for your alert structure is the part of the system that is down? In the case study that follows, we look at a law firm that experienced this issue and how HipLink provided an effective solution.

When a large national corporate law firm identified gaps in its IT alerting system, the company's network monitoring application was robust and fired off emails to IT staff when issues arose. This system worked well, using email as the emergency line by which personnel received messages.

Challenges arose when the right people were not receiving intended messages. Other concerns were what would happen if the email server was part of an outrage and what mechanism would key IT staff receive alerts.

The law firm needed an additional layer of IT alerting, a way to use dial-up messaging as a workaround when email was unavailable. Employees of the firm that needed constant access to data used wireless laptops and mobile phones. The firm needed a way for the IT systems to communicate with these devices other than email.

The answer to the problem was HipLink Solutions’ wireless alert notification software. As the firm already used Microsoft Operations Manager and SMARTS, HipLink integrated seamlessly to offer a workaround in the case of emergency. HipLink’s wireless alert notification software integrates easily to several host protocols. These include TAP, WCTP, SNPP, SMTP, DTMF, and HTTP. These terms are IT-speak for it works with all the commonly used language protocols used to communicate in the digital world.

In this case, the law firm used TAP. The TAP protocol is used to easily send messages over landline modems, bypassing any internal systems that may be affected by an outage. This workaround allowed for specified IT team members to receive alerts even when email was not accessible.

HipLink’s industry-leading programs and team offered an innovative solution to a simple problem. IT alerting systems help ensure that the right people know about issues so that resolution happens fast. Less down time equals better customer experiences, greater revenue and better business relationships.

Safelite’s infrastructure is comprised of hundreds of applications, monitored constantly by a network monitoring system. Previously this system did not have a useful way to notify technicians wirelessly of any sudden network anomalies.The company’s main messaging protocol was email, which is unreliable for the notification of network service outages.

Any wireless communication between teams required a great deal of tedious programming, including typing individual email addresses for delivery.Precisely for this reason, Ted Meisky, the Manager of Open Systems for Safelite was tasked to find a more reliable wireless communication system for his company. During his search he discovered that HipLink was the only viable solution.

Here are some reasons that led to Safelite to choose HipLink to help streamline their wireless communication infrastructure:

Scheduling and Escalation

Upon looking for a wireless communication solution perfect for his company, Ted performed copious research. His results led him to conclude that only HipLink would work with Safelite to find the perfect communication plan for their company. Ted stated that he was “immediately impressed” with HipLink’s very robust group scheduling and escalation features, both of which Safelite had been sorely lacking in their past communications plans. HipLink was able to integrate with the company’s existing contact lists. Safelite was then able to program primary and secondary escalation of network alerts to 80 receivers. HipLink connects to a wide variety of communication types, including email, dial-up, and other wireless messaging protocols.

Incredible Expandability

Ted also found that HipLink’s incredible expandability was a must-have for Safelite. Using HipLink’s command line interface (CLI), Safelite was able to write the code for an additional front-end application that gave individual support groups extra control over their specific scheduling requirements. With this additional feature, the company is able to do things like overriding a team member’s on-call status. With so many receivers on so many different teams, the flexibility of changing schedules at any time is invaluable to the company.

Overall, Ted has found that HipLink was the perfect choice for Safelite’s new wireless communication system. It allows the company to centralize the management of their mission-critical alerts while also working around multiple complex schedules. Above all, HipLink worked to redesign communication within the company without forcing the company to redesign their existing infrastructure.

Tooele County was quickly emerging as a profitable and attractive destination for those businesses that were looking to find a growing base of customers. According to reports, Tooele County had also seen a major increase in job growth. Moreover, Tooele County is home to a number of tourist attractions. Tooele County in Utah is only about a thirty minute commute by car from Salt Lake City, making it an ex-urban community that continues to grow in popularity with new families and residents.

Modernizing Emergency Services

Due to infrastructure growth, jobs, and population, Tooele County has had to change its’ emergency services to meet the growing demand. In order to modernize the communication and improve the efficiency of the emergency services units of Tooele County, the county adapted the Spillman CAD (Computer-Aided Dispatch) system. This system uses wireless communications in accordance with a partnership through HipLink’s software.

By combining the Spillman CAD and HipLink software, the first responders of Tooele County are able to send and receive automated messages. Both the inbound and outbound messages have real-time updates when responding to either an emergency or a crisis in the county. Text messages are delivered automatically by HipLink’s messaging software and the cell phones and receivers of first responders are connected to agency personnel. Luckily, the men and women of Tooele County emergency services no longer have to wait five minutes or ten minutes for these messages to come through. They will be kept frequently up to date in case they are needed in the county.

The Benefits of HipLink

Because of HipLink’s easy functionality, a registered user of the system can easily access needed tools. For instance, the user could simply log-in, type up a message, select which group(s) of emergency personnel should receive the message, and then hit ‘send’ to relay the message. This simplification saves time and money. Tooele County saves money in their budget by eliminating the need to buy radio pagers to stay in touch with other emergency services personnel.

HipLink’s software allows any and all emergency personnel to receive text message updates and alerts directly to their personal cell phone or smartphone device. If first responders have a question about any text message(s), they can reply directly to the sender of the message(s) and ask for clarification if they have any questions or concerns. Instead of worrying about a lack of radio pagers or their poor functionality, HipLink fills in the gap and helps the emergency services of Tooele County get the job done.

Avoiding HIPAA violations is vital to any organization. This is especially true since penalties have continued to increase under the Omnibus Final Rule.

The following 10 steps are suggested to help organizations achieve HIPAA compliance with the final rule:

1. Development of Privacy Policies

Privacy policies play a major role in HIPAA compliance. Under the final rule, healthcare organizations must develop and implement privacy and security policies and procedures. These policies and procedures should be well documented and include steps to take when a breach occurs.

2. Appointment of Privacy and Security Officers

Security goes hand in hand with privacy. Therefore, all healthcare organizations should have a privacy and security guard. These jobs can be done by two people or one individual, but they must be conversant with all HIPAA regulations and policies.

3. Conducting Regular Risk Assessments

Health privacy and security is at risk daily, in this technological age. In order to identify vulnerabilities, healthcare organizations should regularly conduct risk assessments. This will ensure that health information is secure and prevent future problems.

4. Adoption of Email Policies

In regard to the use of email, policies must be in place that both protect and guard the transfer of health information. While HIPAA does not prevent the use of email for transmitting protected health information, healthcare organizations should make sure that their patients are aware of the risks that come with distributing health information over email. Email encryption is the best solution for healthcare organizations. It ensures that patient health information remains secure.

5. Adoption of Mobile Device Policies

Strict policies should be implemented regarding the storage of protected health information on portable electronic devices. The removal of these devices should be regulated from the premises. Healthcare organizations should familiarize themselves with HHS guideline on how to properly use mobile devices.

6. Training

Regulations and policies are continually changing to stay on top of privacy and security risks. For this reason, all employees that disclose protected health information need proper training in order to stay in compliance with HIPAA. There should also be regular refresher courses to update employees on new policies and procedures.

7. Notice of Privacy Practices

A notice of privacy practices gives patients a sense of security because it helps them understand just how their information is protected. All patients should receive a Notice of Privacy Practices. This should also be displayed on the healthcare organization's website and the organization should obtain an acknowledgment receipt from all of their patients.

8. Entering into Valid Agreements

Healthcare organizations work with a myriad of business associates, from billing to imaging. Before entering into any new agreements, organizations must verify the validity of all associates and subcontractors. Any existing and future business associate agreements should be in compliance with updated changes to HIPAA under the final rule. One such change is the expansion of business associate liability.

9. Adoption of Potential Breach Protocols

All healthcare organizations must have a protocol for investigating potential breaches of protected health information. The Risk of Harm Standard and the risk assessment test can be used to determine if a breach has occurred. The appropriate authorities should be contacted if a breach has occurred.

10. Implementation of Privacy Policies

Having policies is good, but without proper implementation, they are empty words. Privacy and security policies must be properly implemented by healthcare organizations. Moreover, violation of these policies should result in the sanction of any employee who violates them.

Following these 10 steps helps to ensure that healthcare organizations remain HIPAA compliant. With the changes and updates of this final rule, staying on top of HIPAA compliance means a smaller likelihood of violation and penalty. It’s also advised that healthcare organizations check the available resources on the Office of Civil Rights website.

Saving lives is one of the main purposes of a hospital. In order to fulfill this purpose, a hospital must have clear communication. Healthcare providers work together and are constantly in communication in order to provide the best healthcare possible. However, trying to manage multiple pages can cost both time and money. One hospital found a solution to this problem and it’s saving them in a big way.

The Problem

Within the hospital, pagers are used for communication between the staff. For example, caregivers often page doctors for the needs of multiple patients. This requires doctors to manually check on each patient in two ways. They must make sure that the patient being paged about is either getting covered by another specialist, or decide whether they need to go take care of the needs of that patient themselves.

One hospital realized that this process was taking up to 20 minutes of time and costing the hospital. During this time, the doctors were not taking care of patients and were costing the hospital money for standing around trying to make sure that each patient was covered. While this seems like a short amount of time, on average a healthcare worker goes through hundreds of these incidents per year. The time adds up. These incidents ended up costing this hospital tens of thousands of dollars every year.

To try and solve this problem, they used an outside paging service, but this service alone cost thousands of dollars per month. In order to solve this problem, the hospital needed a way to repeat messages to unanswered pages and involve a backup resource after that. By not requiring each person to manage their pages, the caregivers would be able to tend to the next emergency or task. This would significantly cut expenses for the hospital and would reduce the amount of dependency on outsourced paging services.

The Solution

HipLink provides an easy way to configure the hospital's unique process for patient coverage of several types of emergencies. In action, HipLink sent pages multiple times, provided grouping, and escalation functions. This means that caregivers were no longer wasting time managing their own pagers. They were able to continue on with their work with the assurance that patients in need were still getting help. They also provided multiple messengers so that they weren’t just relying on one system to communicate.

The Results

By using Hiplink, this hospital was able to reduce their monthly expenses. Moreover, they were also less dependent on an outside paging agency for their run practices. Hiplink also improved their patient response time, lowered operation costs, and increased productivity. It’s estimated that because of Hiplink, this hospital saved over $100,000 during their first year of use.

Time is so important in a hospital. Wasting time can cost mass amounts of money and lives. By using Hiplink, this hospital was able to make comprehensive improvements. They made more money, wasted less time, and saved more lives. This is why this hospital, along with many others, have implemented Hiplink into their business.

The world of communication changes rapidly, and when internal and external paging methods cannot keep up, major operations face a communication crisis. One of the busiest international airports in the world, Chicago’s O’Hare International Airport, found itself in just such a situation. After discovering what changes were needed, O’Hare International Airport proceeded to look for a solution that would save time, money, and lives.

The Problem

With tens of millions of passengers and hundreds of thousands of flights going through O’Hare every year, superior communication is essential. Safety and security depend on interoperability and straightforward communication between not only various terminals and departments within the airport, but also with federal agencies, emergency services, and police. In the case of an international airport, these safety and security needs have a direct impact on national security.

The existing paging system depended on five hundred dedicated terminals. While this alone was a bit of a logistical nightmare, the situation was even more complicated. Each terminal depended on an agent or operator to send a page or wireless message. The processes had to be repeated for repeated messages. It was tremendously time consuming and unwieldy. In the worst cases, it could take hours to notify all relevant personnel and responders. In an industry that depends on speed, Chicago O’Hare needed a better solution to their communication needs.

The airport needed a centralized design that would allow rapid communication and cut down on costs. In addition to these basic requirements, O’Hare needed a system that could categorize reports based on departments and a web-based Graphical User Interface to ease use and further speed deployment. These requirements would build a reliable system that solved immediate problems and set up the airport for future communications developments.

HipLink’s Solution

HipLink brought a solution that addressed two of the airport’s major concerns immediately. HipLink Application Messaging became part of the communication center. Thanks to the design of the system, it provided a centralized messaging solution while also allowing modular organization. Scalable and flexible, the system would allow for future developments and expansions with relatively little effort. In addition to answering O’Hare’s primary needs, the intuitive system promoted rapid learning. It wasn’t difficult to integrate into the airport’s system or to train their employees.

The Results

By blending analog and wireless solutions, the new system is much better suited to an international airport’s needs. The cost of running the paging system dropped considerably, and responder response time also improved. In some cases, the response time went from hours to minutes.

The new system utilizes automated features, such as failover, to ensure the necessary responders receive their messages. With the system’s modular structure, O’Hare’s communication specialists improved their organization to consider things like location, responsibility, agency, and even the severity of the emergency. This would not have been possible under the previous system.

A single terminal now gives operators superior control over paging and messaging. It’s the ideal solution for the busy international airport, both now and for the foreseeable future. Passengers and employees are safer, and the nation is more secure.

Loblaw Companies Limited shaped and in many aspects created the modern supermarket. Self-serve style supermarkets were an innovation, and the chain had over 1,000 locations with a new set of headaches to handle. Communication was top priority. That’s where HipLink joined Loblaw Companies Limited and had to make sure Canada’s largest food distributor kept up with the demand.

The Basic Issue

Loblaw’s technical support group had a lot riding on their shoulders. They oversaw the software that controls distribution, inventory, and billing departments (among others). They worked hard to make sure systems stayed active, but no program is perfect. When one system went offline, they had to be prepared to spring into action. Communication was key. Paging key personnel or placing a few calls was not enough. Too many calls went unanswered and pages were lost. They needed a faster, real time way to connect with staff on location to ensure the downtime doesn’t impact the entire business.

Technical Problems

Basic solutions like calling and paging were used for years, but as technology advanced, the need for a more efficient way to communicate became imperative. It can become quite easy for things to go wrong when you’re picking up a phone or sending a page. Even when the system is working perfectly, it’s time intensive and eats resources that the technical support group could be placing elsewhere.

The problem with replacing the system, however, had to do with size and scalability. Using phones and pagers wasn’t working perfectly, but it was working alright: orders were mostly getting filled, however the communication through manual paging and phone calls was very time consuming. Loblaw concern was that they didn’t want to jump from a workable, inefficient solution to one with greater drawbacks. “Out of the frying pan, into the fire” could drastically impact the business. Moving forward with an enterprise-wide solution wasn’t feasible. Choosing a difficult to implement solution wouldn’t allow them to roll it out to the rest of the company in stages. They were at a standstill until they found HipLink.

HipLink’s Flexible Solution

HipLink offered the functionality of other systems but with the opportunity to quickly launch a simple, straightforward solution that solved their immediate problems. Loblaw was able to see HipLink in action before committing to an enterprise-level system upgrade. It installed quickly and barely interrupted any workflow. Scaling was simple. HipLink rose to meet the challenges and impressed the support team with its responsiveness and ease of use.

Loblaw is a large company, but you don’t have to be a large company to benefit from HipLink. Wireless communication is key to handling time-critical, high impact information. HipLink is a powerhouse, whether it's used in one department or all of them. Best of all, it grows along with your business.

To read the full case study, click here.  

Medical centers are in the business of saving lives, making patient survival rates heavily dependent on the expediency and efficiency of the medical center’s communication methods. For instance, the ER nurse activates the trauma teams and the doctors and staff need the paging system to keep each other informed of developing situations and emergency cases. Unfortunately, the most common technical solutions for medical communication are outdated and inflexible. 

The Oklahoma Medical Center

Medical centers need very specific communication systems in order to meet HIPPA standards which require that sensitive information is protected. This results in limited upgrade options that can restrict opportunities for growth and improvement. However, medical centers do grow. One of the primary problems with an existing system at Oklahoma Medical Center was its failure to keep pace with other key systems. The distributor’s poor customer service and technical support made it difficult to fix problems or improve existing flaws.

An Oklahoma Medical Center needed more from their communication service. They needed hardware and software that could reach doctors and specialists on any device or platform. Any potential solution would have to reach staff on various carriers. A web-based graphical user interface (GUI) would simplify communication. Most importantly, the new system needed to be reliable, and it needed to back up that reliability with redundancies.

HipLink’s Solution

HipLink drew the Oklahoma Medical Center’s attention with the HipLink Desktop Messaging solution. It started at the heart of the medical center’s system by addressing the need for a web-based graphical user interface. This centralized system creates a natural shortcut to processes that took far longer under the old system. As departments were able to use templates for rapid messaging, first responders no longer had to go through phone trees. In addition, on-duty staff could rely on their messaging system to alert them in emergencies.

HipLink also implemented carrier redundancy. The system provided additional reliability with automatic failover and carrier support. With the system’s flexibility, the medical center is free to grow and adapt to new technology. This is thanks to HipLink’s scalable products, which transfer easily between different platforms, devices, and carriers.

A Brighter Future for Patients

The centralized solutions that HipLink brought to the Oklahoma Medical Center immediately eased the center’s mission to provide the best quality care to patients. With the new system in place, doctors and staff can rely on their paging system. It reaches everyone, cuts down wasted time, and is already saving lives.

Time is everything in a medical center, especially one with the diverse range of services offered by the Oklahoma Medical Center. HipLink’s centralized communication system made it possible to communicate faster, easier, and more reliably. Ambulance crews can get information back quickly, and data goes out to all of the relevant teams rapidly. Most importantly, HipLink remains involved with their system, providing the support the medical center requires. 

Read our case study HERE.

No one needs good communication like first responders. The information delivered by dispatchers can mean the difference between life and death, and a single missed message could mean a lost life. The New Jersey town of Toms River found itself facing a crisis. They dealt with hundreds of callouts a day and the old system simply couldn’t handle that volume of dispatches. It was time for a fresh solution. Lives depended on it.

Not only is Toms River the county seat, but it serves as an evacuation point, vacation destination and has a military base nearby. The demands for emergency services changes with each season. While flexibility is on every business’s shopping list, it’s harder to achieve than many assume. First responders deal with a wide range area, including barrier islands that have to be accessed through neighboring towns. They cover a lot of ground, and with all the seasonal guests, it is easy for callouts to become overrun.

This is exactly what happened. Toms River relied solely on a radio paging system to handle callouts and dispatch. The police, fire department, and ambulance staff all used the same system. It didn’t take long for it to reveal its flaws. In addition to its limited capacity for callouts, the radio system didn’t work well for officers at the edge of the system’s range. The calls never reached those answering calls from inside structures like shopping malls and apartment complexes. It was a dangerous gap in the first responders’ communication network.

A nine person team examined the situation and found the best solution. Although the radio system was a time honored part of the dispatch network, it needed supplemental technology. A CAD system joined the team, accompanied by HipLink notification software. The result was a system that used radio, but did not depend on it. First responders received notifications and information via their cell phones, and not just the station radio. This not only ensured all relevant parties had up to date dispatches, but it also provided a backup in case of radio failure.

It didn’t take long for the new system to prove itself. When the radio dispatch system failed, firefighters still received the callout via text. They managed to contain a kitchen fire that might otherwise have grown out of control. Toms River first responders are also getting ahead of emergencies by managing planning with Office of Emergency Management. Now they can interact with commercial cell carriers and it’s easier to warn officials and residents about impending danger. The town’s preparedness for hurricane Irene was a practical demonstration of how well prepared the first responders were.

First responders don’t have easy jobs, but the right communication software can make their roles easier to manage. With the right planning, they can even get ahead of natural disasters and seasonal increases of water-related accidents.

Read the case study HERE.

Grace Hospital in Ohio is commonly known as a high stress and high fatigue environment. Operating as a not-for-profit hospital, within a hospital, Grace handles patients with the most complex and serious cardiac conditions. While they only staff experienced and dedicated individuals, all four hospitals suffered from alarm fatigue, a struggling budget, and strained communication.

Alarm Fatigue and its Dangers

What is alarm fatigue? This term describes the kind of burnout that affects nurses and clinicians in a high stress environment. Seemingly, every minute of every day, alarms go off in a hospital - given that just about every patient monitoring equipment has an alarm. It often becomes difficult for nurses to differentiate between important, non-emergency alarms, and emergency alarms.

HipLink leads the way in providing solutions to this problem. With our technology, alerts are sent to nurses’ smartphones as an alarm goes off. This allows the nurse to immediately see the severity of the alarm and the choice to respond to it. HipLink’s secure messaging system also maintains patient confidentiality, while giving nurses the equipment they need to do their job.

High Costs for a Non-Profit

Fighting alarm fatigue was based on two main resources of Grace Hospital: cost and manpower. The nursing profession, always in-demand, created a recruiting challenge for Grace Hospital. This was due to its four locations and highly specific work. Given that the hospital is a not-for-profit organization, gathering funding presented a challenge for its less than ideal budget and this affected manpower conditions. Without money to invest in larger technological solutions, the hospital turned to staff members to ease the burden.

The hospital’s solution included setting up a “war room.” From there, clinicians monitored all alerts. When a crisis arose, they directed the nurses to answer it. While this solution was imperfect, it was better than nothing. Unfortunately, it ate into the budget and produced an unnecessary delay in treatment.

Now that HipLink and other services presented by AT&T are on the floor, these war rooms aren’t needed. This saves the hospital money by easing staffing problems. Nurses work the floor instead of being on monitoring duty. More gets done and individual patient care goes back to being the main focus.

Communication is Critical

Grace Hospital now faced the final hurdle of poor communication as the hospital was spread out over four locations. Moreover, each location was housed in a hospital-within-a-hospital. This posed unique challenges to communication. AT&T worked with Grace Hospital to set up a virtual private network that saved them money and supported HipLink messaging.

Not-for-profit hospitals like Grace Hospital face mounting obstacles to get the cutting-edge technology that they need. Ohio’s Cleveland area is better served now that Grace Hospital’s four locations are linked. Saving money on monitoring and cutting down on alarm fatigue allows nurses to put their focus back on individual patient care.

Read our Case Study on Grace Hospital & HipLink HERE.

The way healthcare professional’s access data is changing, but security needs to change to meet HIPAA standards. Access to information is critical for physicians and staff as rapid communication and ease of access may determine a patient’s life or death. One of the most popular ways to access patient files is via mobile devices. Unfortunately these devices aren’t always as secure as they should be and the healthcare industry has been the target of staggering amounts of successful cyber attacks over the past few years.

The Demand for Mobile

Advancements in efficiency and the pace of work have made mobile devices doctors’ go-to source of information. This includes sensitive patient data, protected under HIPAA. It’s far easier for a doctor to check patient records en route to their hospital room, rather than stop to look up the necessary data on a computer. Affiliates also use mobile devices to send, receive, and even store confidential data. Since mobile apps now read bar codes, including those on medications, patient wristbands, medical charts, etc., the appeal of mobile devices as a universal data tool is overwhelming. It cuts down transcription errors, allows superior access to information, and improves communication between healthcare professionals. While all these make points of communication vastly more effective, they also put the data at risk.

The Threat of Cyber Attacks

Healthcare IT departments are facing a crisis. Many physicians use personal phones at work, and even if those phones use intrusive Big Brother software to essentially look over the physician’s shoulder, these devices are usually unsecured. While an IT department helps to strengthen defenses for on-site systems and devices, they have no way of protecting mobile devices that come and go from their purview. Cyber criminals are aware of mobile devices’ lax security, and they have adjusted their targets accordingly. Healthcare has seen millions of dollars of damage in recent years from cyber attacks, and far too many personal files were stolen or exposed. IT departments who wish to restrict personal mobile phone usage have valid concerns, but issuing work phones to all full time, part time, and affiliate employees is beyond impractical. The solution must come from new apps, not from new hardware.

The Solution

The solution lies in regulating information by controlling a single app that allows all necessary users to access critical information. Virtual Mobile Infrastructure (VMI) gives healthcare professionals access to patient information from anywhere they can use their mobile devices. However, it also ensures they do not keep that data on vulnerable phones, or leave sensitive information open in unattended apps. The app runs on servers the secure data center, and while the app offers a window to the data, it doesn’t store or even temporarily retain the information viewed.

Healthcare professionals need access to data, and IT departments need to ensure that access doesn’t compromise the security of the data in question. Virtual Mobile Infrastructure solves both problems. Even if a phone is lost or stolen, the data it accessed remains secure. It’s a HIPAA compliant solution that does not compromise the efficiency of medical staff.

Read more about HipLink’s Secure, HIPAA Compliant App HERE.

In today’s world, organizations encounter many different types of crises.  Natural disasters, workplace violence, technological crises, and financial crises are just some of the unexpected dilemmas that threaten employee safety, company reputation, corporate assets, and financial results.

When developing plans to manage a crisis, it is imperative that a communication strategy be incorporated.   In fact, a wireless communication system should be the first thing developed to ensure that in the event of an emergency, the right people are notified at the right time.  Effective communication allows team members to collaborate and respond efficiently. 

Alert Notification Solution Requirements

In an emergency, the way an organization responds within the first 24 hours has a profound impact on minimizing risks and controlling costs related to the crisis.  Therefore, an effective alert notification system is necessary to notify everyone who needs to be made aware of the situation.  When seeking an effective alert notification solution, it should meet every one of the following requirements:

·        -  Accelerated flow of information to correct responders and decision makers

·        -  Works with all carriers and all communication protocols

·        -  Confirm that all units work collaboratively at all locations

·        -  Provide status of resources in real-time

·        -  Integrates seamlessly into existing applications

·        -  It must be scalable to adhere to the needs of the organization

·         - Enable fast responses and remote actions by providing two-way capabilities

If a crisis occurs, a communication strategy with an alert notification solution that provides all the above requirements will ensure your organization is prepared for the first 24 hours to maximize the most positive outcome possible.

Resolving Wireless Infrastructure Challenges

There are many different types of mobile devices, software technologies, and carriers using different protocols.  People will always have different tastes and different devices.  Likewise, different organizations use various types of software.  The vast number of different devices, carriers, and software types in one organization can present a real challenge to an organization’s wireless infrastructure.  The key to solving this is a wireless messaging software system that makes all the devices work together. 

HipLink Software provides organizations text and voice messaging capabilities to any mobile device and carrier worldwide.  With the ability to function as a stand-alone messaging system or integrate with virtually any software, HipLink’s wireless messaging software provides a vital component in an organization’s communication strategy in a crisis.

Our software is used in many industries including government, healthcare, financial institutions, transportation, manufacturing, and enterprise.  We provide a highly scalable, robust, and secure wireless communications software solution that is designed to meet critical messaging needs.  “HipLink is secure, fast, and loaded with features that will make sure your critical messages are delivered on time, every time,” Pamela LaPine, HipLink CEO and President.

For more information about incorporating HipLink software into your organization’s communication strategy, contact us at 1-800-524-7503. 

Download eBook HERE.

Imagine you are the CEO of a large financial institution and your organization is losing approximately $1,000 per minute in revenue opportunities and employee productivity.  Your organization has a complex IT infrastructure and must monitor several critical business systems utilizing CRM, network monitoring tools, and custom in-house solutions. You have a room fully staffed with numerous dispatchers to respond to every alert – whether it is from the help desk or there is an emergency that needs handled immediately.  Yet your organization is still losing money in network downtime.  Why?  What is the solution?

In your organization, when an alert is received and it is not responding immediately, it jumps to the next operator.  This process continues until the problem has been acknowledged.  If an alert moves through 10 people before being acknowledged, that is one part of the slow alert response time.  When the alert is finally recognized, it must be determined what system the alert is pertaining to, who manages the system, the best way to contact that person, and then make contact to address the problem.  That is a lot of time when responding to an alert. 

Even more time is lost when contacting the technician because each has requested to be notified by pager, email, telephone, or a collaboration of all three ways.  This method can take approximately 30 minutes to simply notify and dispatch someone to fix the problem. You need a solution to minimize downtime and the financial liability affiliated with lost revenue and reduced employee productivity. 

Improving your notification system by automatically alerting technicians and sending immediate notifications of network oddities to lessen downtime is what HipLink Application Messaging does – and a lot more.  By providing your organization with a complete wireless communication and a rock-hard notification system, your organization will be able to substantially reduce alert response time. Automatic alerts are sent to technicians and they see problems as they occur, not 30 minutes later.  In fact, at one large financial institution, HipLink generates 1.3 million messages annually with each being processed and delivered in less than 30 seconds.  Not only has this reduced amount of downtime, but also has saved the company thousands of dollars per day.

Furthermore, HipLink provides the ability to review detailed notification records.  This helps ensure problems are addressed and resolved in the timeliest manner. 

Implementing HipLink Application Messaging can lessen the impact of a problem as well as speed up the resolution of an event.  A robust, highly scalable solution that is very easily integrated with any software application, HipLink Application Messaging offers the following advantages:

• One-Way & Two-Way Messaging with all text and voice wireless receivers
• Supports all alphanumeric and numeric pagers, wireless devices, cell phones, landline phones, faxes, etc.
• Supports all wireless carriers and protocols
• Advanced Message Filtering
• GUI (Graphical User Interface) Administration

Your organization is now saving $28,000 per incident ($1,000 per minute from lost revenue and reduced productivity).  With alerts generated by HipLink, your company could reduce its staffing requirements for monitoring network conditions, consequently saving a lot of money and freeing extra resources. Ensuring the right person receives the right notification via department and grouping features, HipLink offers additional cost savings in paging and texts.

Improved alert response time, financial gains, and increased employee productivity is one phone call away.  Call HipLink today at 1-800-524-7503 to get your organization back to gaining time and money.  

You can read our Large IT Department Case Study HERE. 

Universities are not immune to emergencies such as fires, weather crises, mass shootings, and infectious disease outbreaks.  The key to combatting these emergencies to the greatest extent possible is preparedness.  Administrators, professors, and students must be prepared for anything to happen at any time. 

Looking back at the Virginia Tech mass shooting that occurred on April 16, 2007, the first 911 call came in at 7:15 a.m., notifying police there were at least two shooting victims at West Ambler Johnston Hall.  At 9:26 a.m., an email was sent by the school stating that a shooting took place at West Ambler Johnston Hall earlier that morning. At 9:45 a.m., 911 received a call reporting a second round of shootings in the classrooms at Norris Hall.  At 9:50 a.m., students received an email stating, “Please stay put,” and notifies them that a gunman is loose on the campus.  Then, at 9:55 a.m., university officials sent a third message via email and text messages to students regarding the second shooting.  A total of 32 people were killed that day and 17 were injured by gunshots.  Six others were injured from jumping out of windows to escape. 

For this article, the main factors to consider are the times of the shootings and notifications.  Approximately two hours and 15 minutes passed before an email was sent by the school.  Two and one-half hours passed before 911 received another call.  During the time gap in the shootings, it is known that the gunman mailed a package to a news channel.  What else he did in these two hours will probably never be known.  The questions that remain are:  Could the second shootings have been prevented? How?

Planning Ahead for Mass Coordination

At a university, being prepared for an emergency situation is a complex process; however, for the health and safety of staff and students, it is imperative that plans are established to notify any and all groups within minutes.  Ensuring an immediate, coordinated response is vital to lessening the damage in an emergency. 

Implementing a tiered approach of notification for a coordinated response to a variety of emergencies will minimize additional panic and prevent misinformation.  Today, virtually all members of a university, from the staff to the students, have smartphones or pagers.  Utilizing these devices as a component of a coordinated response plan is crucial.

Based on years of experience,  HipLink recommends a tiered approach always being sure your response priorities are clear.  By using a combination of wireless notification to cell phones and pagers with notification beacons will ensure universities are using all of their available resources effectively and responsibly.  A brief summary of a tiered approach is as follows:

• Tier 1 – First Responders.  Notifying first responders should be done using the fastest, most reliable text delivery method available.  Universities should also be prepared to send follow-up texts regularly with updates.
• Tier 2 – Administration, Staff, and Resident Advisors.  These groups need to be quickly notified to inform them there is a situation and activate pre-defined response protocols.
• Tier 3 – Teachers.  The training and education of teachers can be a very important part of a coordinated response.
• Tier 4 – Students.  The student body should be notified through beacons as these can be specific to locations.  They also have the ability to send updates as the situation changes.  Using SMS or voice messages to students’ cell phones only results in a complicated university response and burdens responses due to overloaded cellular networks. 

HipLink can be used for standard wireless notification from either a desktop computer or with applications such as the university campus IT network.  It can even send alerts from your building management systems and fire safety systems. 

HipLink Features and Benefits

Providing a robust, secure, highly scalable wireless communications software system,

HipLink works with any data or voice-enabled wireless device.  Connections can also be made through pop-ups on the computer screen as well as messages sent to notification beacons.  All of this is completed from one interface.  Some of the other benefits of HipLink include the following:

• Advanced features for both voice delivery of messages and Interactive Voice Response (IVR) functions
• A highly-praised intuitive and easy to use desktop interface.  HipLink is a completely browser-based system which means a university has universal access to their notification system at any time, from anywhere there is internet connectivity available.
• Notifying Students via desktop interface by sending computer pop-ups, digital signage, and notification beacons.
• HipLink supports all carriers and all devices with no dependence on emails. 
• Grouping ensures faster message delivery of the correct messages or tasks to the right people at the right time.
• Built-in failover functionality at the carrier and receiver levels guarantees message delivery even if the primary delivery method should fail.  This is a huge advantage in an emergency.

These are just a few of the benefits HipLinkXS provides.  Every university should be prepared and equipped for any emergency at any time.  For more information, contact HipLink at 800-524-7503. 

The Answer

With today’s technology, the answer is yes – the second round of shootings at Virginia Tech could have possibly been prevented utilizing HipLink to notify all staff members immediately that there was a shooter on campus.  The entire university may have been locked down within minutes and everyone may have been safe.  It is cases such as the Virginia Tech shootings that require universities to implement one of the most advanced, reliable notification software solutions available.