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When sending emergency text alerts, a fast and reliable communication service is essential. Thankfully, HipLink has exactly what you need. In fact, with HipLink, you have several options for mass notifications. Here’s how HipLink can help you act fast during an emergency.

 

Integrated Application Paging

Often times, emergency situations require sending broad, general messages to a large group of people. However, sometimes detailed instructions or alerts need to be sent to an individual or a smaller group of people. For the more specific and detailed messages, integrated application paging can help expedite the communication. HipLink’s integrated application paging can work with any third-party application to deliver critical messages.

 

 

 

 

 

 

 

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Desktop Paging

Desktop paging works best when an individual person must send emergency text alerts to a group of people. Desktop paging allows a person to send notifications from a computer to any mobile device. The computer adds a layer of speed and convenience to this communication, for an efficient means of getting messages to the right people.  

 

Mass Notification

HipLink has mass notification options for messages that need to reach a large number of people in a short amount of time. For example, hospitals, schools, and even cities use HipLink’s mass notification software for their emergency text alerts. These alerts are customizable, programmable, and come with other options for your convenience so that you can get a quick and prepared response. They work from virtually any device, which means that you can send SMS text alerts, , pages, and so much more.

 

HipLink Mobile

For emergency text alerts and other critical communication, HipLink Mobile can help. HipLink Mobile is an application designed for Apple and Android devices. With this app, you can send encrypted notifications and text messages securely. This product works well for medical entities that require security and compliance.

 

Emergency Text Alerts

For fast and reliable emergency text alerts, HipLink provides the service that you need. Want to see how HipLink can work for you? Download your free trial to find out how HipLink can help you with emergency text alerts.

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When you need critical communication, certain mistakes can turn costly fast. When you have strong, smooth, and fast communication, people can handle emergencies and minimize them. On the other hand, poor communication causes confusion, and confusion causes chaos. If you want your critical communication to eliminate chaos and lead to safety, then let HipLink help you avoid these costly mistakes.

 

Delayed Communication

In an emergency, leaders need to communicate quickly. However, some communicators can overthink and stagnate with their communication. HipLink removes delays by making communication straightforward and easy. HipLink provides customizable pre-created messages that are ready to go whenever you need them. There’s no need to overthink when you have HipLink on your side.

 

Lack of Planning

HipLink’s customizable messages can also prevent planning mistakes. All too often, emergencies become more costly than they need to be because organization leaders don’t plan their critical communication. HipLink makes the planning stages easy. This way, when the need for critical communication arises, leaders can stay prepared.

 

Lack of Information

In emergency situations, a lack of communication can be deadly. HipLink, however, can remove that problem. HipLink helps communicators deliver all of the information that they need to provide. For example, if 911 is called, front desk workers can know about it and know where to direct the first responders when they arrive.

 

Emotional Takeover

Emotions can take over during highly charged situations. It’s natural. The human “fight or flight” response shows up, but that response is not always helpful. HipLink Software can help facilitate clear communication, and clear communication leads to calm and rational responses. The calmer a group can stay during a critical situation, the better that group will handle the situation.

 

Scattered Communication

When it comes to critical communication, the right people must get the right message. During emergencies, information can come from different sources, which leads to mixed messages and a lot of confusion. HipLink fixes that situation by providing a centralized communication source. This way, the right people will receive any and all pertinent information. They won’t have to filter out any informational clutter that wasn't intended for them. This centralized communication can help speed up emergency reaction times so that groups can get through emergencies safely.

 

Avoid Critical Communication Mistakes

Ready to safeguard your business or organization from communication mistakes? HipLink is ready to help. With HipLink, you can communicate quickly, safely, and effectively. Contact us today to find out how HipLink can work for you.

 

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For years, HipLink has provided necessary tools for emergency notification, making communities safer. Now, the HipLink Mobile application helps direct those notifications. With HipLink Mobile, different communities, medical facilities, first responders, physicians, clinicians and so many others can be even more proactive with safety. Here are just a few ways in which HipLink Mobile has improved safety for several communities.

 

Speed and Privacy

When it comes to emergency communication, health care teams need speed and accuracy more than anything else. In emergency situations, every second makes a difference. HipLink Mobile gets the message where it needs to go, to the right people, as quickly as possible. With premade message options, video and voice calling, and elevating severity levels, HipLink Mobile works faster than other messaging options, making sure that first responders can make the most of every second.

 

HipLink Mobile also allows for total privacy. Thanks to its secure encryption, users can send patient information without violating any compliance laws or guidelines.

 

Caregiving Instructions

During emergency situations, confusion can only add to the chaos. That’s why medical teams need detailed and accurate patient information. Thankfully, HipLink Mobile helps people communicate caregiving information. With HipLink Mobile, users can send specific, up-to-the minute instructions, and the app will help facilitate those instructions. For example, a sender can attach local coordinates to a message so that responders know exactly where to arrive. And it’s all HIPAA compliant.

 

100% Uptime & Message Traceability

Other than speed and privacy, reliability is another important part of emergency notification. When the message absolutely has to get there, HipLink Mobile will get the job done. With absolutely reliable uptime, you’ll never have to worry that your message won’t reach its destination.

 

Reporting and Updates

HipLink Mobile also means better reporting and better updates than you would get with SMS alone. With this option, a message increases in severity until somebody responds to that message. HipLink Mobile’s technology also makes it easy for the sender or recipient to send updates on the emergency situation. HipLink Mobile is a mobile application that provides maximum flexibility to optimize use of smartphones and tablets for secure texting. Using HipLink Mobile, a User can have a priority view of important alerts, receive fully-secure text messages, send secure messages, and execute actions remotely. In addition, the sender will know the exact status of their messages, whether pending or delivered, when and if they are read, along with any responses, whether it is phone-to-phone or desktop-to-phone.

 

Emergency Notification with HipLink Mobile

With Hiplink Mobile, you can have the fastest and simplest emergency notification system. Want to learn more? Ready to see how HipLink Mobile will work for you? Download your trial of HipLink Mobile today, or request a demo. With HipLink Mobile, you can add confidence and safety to your community right now.

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How do you stay on top of your alarms? You get the information that you need and filter out anything unnecessary. A good alarm management system will help you do just that. It will give the information that you need, as you need it.

HipLink Software has a configuration specializing in alarm notification that can be integrated with countless systems and applications. As a result, you can get notifications about fire alarms, medical emergencies, entry violations, environmental monitors, and so much more. Ready to learn more? Here’s what you should know about automated alarm management.

 

Details Matter - And You Can Have More Than You Think

In case of an emergency, the right people need to know and how to respond. Even in a non-emergency, some events require fast human action. In either of those cases, automated alarm management can reduce stress. When an emergency or a response-demanding event occurs, your automated alarm system can give all of the relevant party’s information on what’s happening and how to respond. Even better, you can set predetermined rules that will trigger different messages. This way, your teams can take specific action right away.

 

Streamlining Means More Responsive Action – Reduced Alarm Fatigue!

How do you respond when you hear a car alarm in the distance? If you’re like most people, you probably don’t do anything. That’s because car alarms go off all the time. They usually don’t mean anything. As humans, when we hear a certain sound enough times, we filter that sound out of our minds. Automated alarm management can prevent the same thing from happening to your critical communications. HipLink’s Alarm Notification Gateway can streamline and target your notifications, sending the most relevant information only to the most pertinent people necessary. As a result, your teams won’t get bombarded with messages that they don’t need. When they receive an alert, they’ll know it’s their time to act, and they’ll act fast.

 

You Can Have Alarm Escalation  

With HipLink’s Alarm Notification Gateway, alarms can be escalated when needed. This means you can have a confirmed response to your alarms when urgent by requiring a user to respond in a specified amount of time, or the alarm is escalated to another person or to a supervisor. This way, your alarms don’t ever go unheeded.

 

Automated Alarm Management with HipLink

At HipLink, we know that choosing an automated alarm system is a big step. That’s why you can request a free demo or download a trial. Get your trial today and see how HipLink can make the most of your critical communication needs.

 

 

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EMTs arrive on the scene as the first line of medical help. Within moments, they have to assess the situation, administer correct care, and help transport the patient to the Emergency Room. With the right critical communications software, EMTs and other emergency first responders can respond faster, more accurately, and with more confidence than they would without the software. As a result, patients receive better care and may have stronger chances of survival. That’s where HipLink Software and HipLink Mobile come in. HipLink Software is a desktop software that speeds mass communication among hospitals and other settings. HipLink Mobile is an app that enhances communication on a smaller scale. Let’s take a look at how both of these products can help EMTs get the job done.

 

Fast and Accurate Communication

EMTs must work quickly, and they must maintain a line of communication with the hospital while they work. This situation gets demanding and stressful, but the right critical communications software can help. With HipLink Software, EMTs receive accurate information before they even arrive on the scene. As a result, they can assess the situation right away. They’ll be empowered to make the right medical decisions because they’ll understand important details. This speed and accuracy can make all the difference for patient.

 

On-the-Go Information

EMTs and other first responders benefit from HipLink Mobile, HipLink’s phone and tablet app. HipLink Software’s desktop communication is invaluable to hospitals and other settings, but the mobile app is critical for on-the-go emergency personnel. Once again, the key to good critical communications is speed. HipLink Mobile provides that speed. With predetermined and automated text messages, HipLink Mobile lets EMTs maintain communication without wasting any time. They can keep their focus on the patient while keeping the hospital personnel updated on the situation.

 

HIPAA-Compliance at Every Step

Aside from slowing down communication, ordinary emails and text messages can compromise patient privacy. Both HipLink Software and HipLink Mobile provide a solution. These products maintain HIPAA compliance at every step in the critical communications process. These highly-secure communication tools protect patient privacy with encryption, so EMTs and other personnel can communicate with one another without worry.

 

Critical Communications with HipLink

Are you looking for the best, fastest, and most accurate critical communications tools? Then HipLink Software and HipLink Mobile are ready to help. HipLink Software and HipLink Mobile can revolutionize your communication. Don’t just take our word for it, though. Download your 15-day trial to try these products for yourself.

 

 

 

 

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Communication matters. It matters, even more, when you work in a medical setting. Thankfully, HipLink is always here to help. With HipLink’s communication software, you get a range of options from desktop communications, emergency alerts, and integrated application paging. The HipLink Mobile app can help enhance communication even further. With the fastest communication and the strictest adherence to HIPAA regulations, HipLink helps keep communication open, saving minutes, and saving lives. Here are just some of the ways that you and your team can communicate through HipLink.

 

Patient Data

HipLink provides one of the easiest, ways to share patient data. This entirely web-based medical communication software allows physicians to access all relevant information in advance, to receive clinician reports quickly and safely, and to check patient information from anywhere, all at the touch of a button. Thanks to HipLink’s encryption and other security measures, only those who need encrypted, secure patient information may access it. The patient’s privacy is protected while all medical personnel have what they need to provide the right care. As a result, patients will have a better and healthier experience while in your medical care.

 

Changes and Updates

In a hospital or other medical setting, patient information can change in seconds. A patient may react poorly to medication, for example. Whether it’s a full-blown emergency or just a small shift, the patient’s care plan will have to change. That’s why your medical communication software has to work fast. Thankfully, HipLink does just that. With HipLink, medical personnel can communicate securely over video and Wi-Fi calling. This communication means better, more accurate care for patients. It means a reduced door-to-needle time. With HipLink’s reliable communication platform, patients have better outcomes.

 

 

Medical Communication Software

Are you looking for the perfect communication software for your healthcare industry? With HipLink, you get the fast and compliant communication that you need to improve patient care. Better patient care means better patient outcomes. Get started by requesting your free demo today.

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911 centers and other dispatchers use HipLink for their lifesaving communication. HipLink helps these centers save time during emergency calls.. When it comes to saving lives, timing matters more than anything. An emergency becomes much more survivable when the right people can respond quickly. That’s why the HipLink team is dedicated to getting the message across at lightning speed. Here’s how HipLink helps dispatchers save lives every day.

 

Instant and Reliable

No matter how reliable your network may be, there are lots of things that can prevent your message from getting through. HipLink is different. You can always rely on HipLink to deliver the right message to the right people at the right time. HipLink’s system avoids radio traffic with its standard messaging, so those messages always go through. When you send a message through HipLink, that message will arrive in an instant.

 

Logistics and Mobilization

With HipLink, you can communicate critical information. Thanks to HipLink’s encryption, you’ll never have to worry about violating compliance procedures while using it. All information, including logistical information, can go exactly where it needs to go. You can mobilize your team right away and with minimal questions or other delays.

 

Desktop Paging for Multiple Devices

With HipLink, emergency dispatchers can send critical messages from a desktop. Furthermore, they can send a single message to multiple people at the same time. The dispatcher gets the speed and usability of a desktop, while the responders get all of the convenience of a mobile message so that they can respond from anywhere. This combination saves lots of time during emergency situations.

 

Easy to Use Means Easy to Learn

Finally, HipLink is easy and simple to use. Neither dispatchers nor responders have to waste precious minutes figuring out how the system works. Since they won’t have to waste time learning the system, they can spend that time where it matters most: saving lives.

 

HipLink Communication

Do you need a better way for your dispatchers to communicate? Are you ready to save time and save lives in the process? You can start with a free trial or a free demo. Contact HipLink Software today to get started.

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Benefits of HIPAA Compliant Mobile Chat

 

HIPAA compliance sets the standard for protection of patient health information ensuring security standards are followed. Provisions for patient privacy and security are necessary in all steps of patient care. Hospitals must balance the need for HIPAA compliance with a requirement for continuous communication between clinicians which can be time-consuming and frustrating. Whether it is between a physician and a nurse or an EMT and an emergency room trauma team, it is crucial that communication be not only immediate, but also secure. With HipLink Mobile, you can send HIPAA compliant text messages to all medical personnel. It dramatically improves the speed and security of communication. Here are some benefits of HipLink Mobile’s HIPAA compliant chat application.

Secure Messaging

Medical clinicians and personnel must be extremely cautious with sharing unsecure patient information even with their coworkers. HipLink Mobile allows providers to send HIPAA compliant text messages with full protection of any PHI. All messages are encrypted at the highest level for full HIPAA compliance while allowing for open communication between users.

HipLink Mobile’s text messaging app uses the highest level of data encryption security both in transit and at rest. The “single session” handshake process in the encryption means the key is constantly changing. This short "time to live" makes cracking the encryption almost impossible. Doctors, nurses, EMTs, and other medical personnel can rest assured that the data they are sending is secure. Thus, HipLink Mobile’s text messages can be used to send ePHI that can include patient identifiers, diagnosis, and history as well as current status without any worry of HIPAA violations. Any attachments sent over HipLink Mobile are also encrypted.  

Easy to Use

Not only is the HipLink Mobile App text messaging feature protected and secure, but it is also simple to use. It works on both Wi-Fi and cellular networks to ensure no gaps in service. Personnel can easily respond to messages via a one-click message response feature. Distinct alert tones make it easy to know when a message is received. Group messages are also simple to send and allow all members of a care team to receive the necessary information with features for automatic escalation.

Remote Device Management

An added safety feature and benefit of HipLink secure messaging is the remote device management capabilities of the application. This allows an administrator to do things like enforce general policy, disable access, or delete data. This feature further increases HIPAA compliance and patient security.

HipLink Mobile’s secure messaging app provides medical professionals with a secure way to integrate HIPAA compliant text messages into their communication system and workflow. Improvements are quickly noticed with the speed and reliability of communication. Contact HipLink today to learn more about How HipLink Software empowers healthcare organizations with a reliable, complete communication platform.

 

Tagged in: HIPAA HIPAA Compliance
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Benefits of an Alert Management System During a Medical Emergency

Effective emergency notification alerts are critical in the world of healthcare. It is vital for medical professionals to have an alert notification system that is reliable and able to reach all members of a care team immediately. HipLink is a mobile communication software system that is used at many large hospital centers. The alert management system integrated within the software makes medical communication on a large scale manageable, while improving the organization’s overall communication strategy. The HipLink alert management system is relied on during medical emergencies.

Improved Response Time in the Hospital

During a medical emergency, every second matters. Wasting time with slow, inefficient communication can be a matter of life or death. During these emergencies, trauma teams use HipLink to communicate critical information. At the scene, the ambulance team can quickly communicate their assessment of the situation. Templates are built into the communication software, so the first responders do not have to spend time typing out a detailed message. The alert notification will then be sent to all members of the trauma team. Once the patient reaches the hospital, the nurses and doctors on call will already be informed about the emergency and have a plan of action. The quick response time helps increase a patient’s chance of survival. The alert notification can also be sent to all types of devices including any smartphone, standard cell phones, IP phones, pagers, or to voice mails via text to speech. HipLink works on Wi-Fi and cellular networks which further improves response time ensuring that there will not be gaps in service.

Improved Response Time Outside of the Hospital

Outside of the hospital, HipLink is effective at improving response time to emergencies in nursing homes. HipLink allows the organization to integrate with patient alarm systems and emergency exit doors. In case of an emergency, the patient pulls an alarm, and all caregivers get an alert. The closest nurse can respond, letting the others know they are responding. If an emergency exit door is open, the caregivers are alerted, so they can investigate quickly. 

Coordination Between Care Team Members

In addition to improved response time, HipLink allows for seamless coordination between all members of a patient care team. Through the HipLink Software, information such as patient updates can be sent during an emergency to all professionals on the team. To ensure message delivery, escalation alerts can be created, giving each designated staff member the alerts that they need to respond to. This coordination can occur at all different levels and be used by a variety of different medical professionals including physicians, nurses, EMTs, or members of a trauma team. All communication is encrypted and HIPAA compliant. 

Communication is key to resolving any medical emergency. The alert notification system in the HipLink Software helps to improve response time and coordination between patient care team members. HipLink is easy to use, extremely reliable, and can be integrated into legacy hospital communication systems and software. Contact HipLink today to learn more about why our mobile app is called the “Easy Button.” 

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3 Ways HipLink Will Change Your Communication Strategy

In the healthcare world, fast, reliable communication is vital. When caring for a patient, there are often multiple levels of caregivers that need to be given information. From the EMT bringing the patient in, to the nurse eventually assigned to the patient, to the clinicians running vital testing, and the physicians who will work to find a solution, it is crucial to be in the loop and have all the most current health information. Mobile communications make management of your healthcare needs much more manageable. HipLink offers a mobile communication software that is extremely reliable.

HipLink can change the communication strategy at any hospital:

Improved Communication Between all Caregivers

A patient in the hospital sees many different faces during their stay. In a given night, they could see an EMT, emergency room doctor, emergency room nurse, and a floor doctor and nurse when admitted. With so many people working on one case, all communication is crucial. Enter HipLink. HipLink is a secure communication software platform that can help healthcare professionals decrease incident response time and work towards a resolution more effectively. With the ability to send real-time, secure messages, escalation alerts and patient updates, all medical professionals can stay in the loop and be aware of all pertinent situations. Whether it is physcian-to-physcian, phycisian-to-nurse or EMT-to-trauma team or other clinicians, HipLink improves communication at every level. HipLink is also able to create “on-duty” groups to ensure that all appropriate members of a care team are receiving information, and ensuring that those who don’t need the message are not inundated with messages that they don’t have to take time to read, reducing alert fatigue. HipLink works on both Wi-Fi and cellular networks so no need to worry about gaps in service. 

Clear Interface

HipLink is simple to use. Smartphones, standard cell phones, tablets, pagers, and IP phones all are supported by HipLink. The messages sent via the HipLink app on phones are fully encrypted to ensure patient confidentiality and HIPAA compliance. The straightforward design of HipLink makes it easy for medical professionals to use. Medical communication works best when all parties involved understand the communication strategy and the mobile interface.

Integration with Existing Systems

Your medical center may already have a communication strategy in place. Not to worry - HipLink easily integrates into existing systems. These systems include Nurse Call, EMRs, laboratory systems, Bed tracking, and more. Integrate HipLink into your existing hospital system and allow it to improve your communication strategies.   

Each step of a hospital’s communication strategy is critical to providing the best patient care. HipLink uses a mobile communications system that is easy to use, simple to integrate, and will greatly improve communication between hospital staff members. Contact HipLink today to learn how our product can further improve your hospital’s communication strategy.        

 

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b2ap3_thumbnail_shutterstock_412487080.jpgWith all the buzz about artificial intelligence, machine learning, and the internet-of-things that’s taken hold of medical advancement, it’s easy to forget that the average hospital still relies on disparate, legacy communication systems. HipLink Software solves this problem.

The benefits of HipLink unifying communication systems under one platform are numerous. Here are five strategies that healthcare providers can use to help streamline their internal communication.

1. Make Dependability a Priority

Current communication channels in hospitals lack dependability; there’s no one communication protocol that guarantees the message gets there. Unanswered pages or unread texts mean clinicians are at a standstill until the appropriate person is located.

Instead, IT staff should look to integrated communication solutions that use structured flows to automatically connect with the right person. These systems use built-in, automatic escalations and flowcharts to determine who should be contacted next—and then connects with that individual until the issue is resolved.

2. Message the Right Person at the Right Time

In large organizations, it’s difficult to locate specific individuals or teams without alerting more people than necessary. However, a comprehensive communication platform can connect directly to a clinician's device, whether it's a smartphone, pager, IP phone, or even desktop. These solutions can be customized for specific users and may include anything from billing errors to emergency codes from a patient’s bedside monitoring system.

3. Consolidate Your Transmissions

The sheer number of communications sent in hospitals makes it hard for physicians to know which alerts are true emergencies that require medical intervention. Alarm interruption is becoming a real issue. By switching to a centralized communication system that targets the right person only when they are needed, physicians can rest assured that every alert they receive actually requires attention.

4. Reduce Your Number of Devices

Modern hospitals thrive on multi-channel communications that include texting, email, pagers, IP phones, and more. Each clinician needs the option to define the best means of communication for them at any time of the day or night and needs access to secure communication for patient information.

Newer messaging solutions offer a centralized platform for all communications. These communication systems reduce the clutter by providing a single platform to unite and efficiently communicate via these disparate channels.

5. Create Templates

Every second counts for first responders and trauma teams. Rather than recording information by hand and sending it from person to person, imagine how much time would be saved with messaging systems that features built-in templates.

If a patient is being rushed to the ER, the trauma nurse can use pre-defined parameters and dropdown menus to populate a complex message quickly with all clinical data. This information can be relayed to the hospital’s trauma teams and on-call medical personnel, creating a standardized information flow that is faster, more efficient, and more helpful to the clinical staff.

Communication Efficiency Saves Lives

Clinicians bear a heavy burden that can’t rely on disjointed communications. If your organization still has a long ways to go in establishing efficient communication solutions, contact HipLink to learn more about our services or schedule a demonstration.

 

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HipLink-Benefits of Emergency Messaging Software for First Responders

As more organizations turn to the use of emergency messaging software, first responders see a great advantage to having a system in place that uses this service. Hospitals, emergency management teams, and municipalities use emergency notification and mass communication programs to handle crisis management in a very efficient way.

 

With this brought to light, police and fire departments, and emergency medical services have integrated these software programs into their daily operations. The benefits span from unification and validity to response time and employee protection. With emergency messaging software, first responders can add an extra layer of protection to their job as the world continues to change.

 

Emergency Messaging Software Provides Consistency

 

One of the greatest advantages of centralized emergency message software for first responders is that it creates a level of consistency throughout each department that can be used for unification and accountability. With the integration of these software programs, responders can communicate in an easier and more effective way across the same system. Once employees learn to use the system, they can initiate notification campaigns that greatly benefit all involved. In addition to unifying your department, you will also benefit from the regulatory compliance needed to disperse emergency mass notifications.

 

Employee Protection and Security

 

When you use a centralized software platform, organizations benefit from rapid and reliable information about their personnel. This helps to get credible feedback on who needs assistance and who has failed to respond with an update on their status. Not only will you be able to keep tabs on your employee’s safety, emergency communication systems can enable you to quickly react to large-scale threats in your community. Major weather threats, pandemics, and terrorist activity can be rapidly reported across multiple platforms and to large numbers of people.

 

Emergency Messaging Software for the Public

 

Emergency messaging is also essential to the public at large. Targeted campaigns help avoid misinformation by distributing controlled messages that deter panic and rumors. Another benefit of the software is that it allows for faster response time with an increase in communication means. This benefit is particularly important because it can save lives. Through emergency messaging software, organizations easily deliver messages to large groups of people. If there is an imminent threat to the community, for example, police departments can notify hundreds or thousands of people at once. And, through acknowledgment receipts, organizations can ensure that the message has been delivered.

 

A centralized system for emergency messaging is a great asset. It can provide protection to the responders, the public, and even help to save lives of those in danger. What better way to increase the outcome of any incident than to implement a unified system that is easy and effective.

 

 

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HipLink - How Wireless Notification Software is Changing Public Transportation Communication

Wireless notification software has changed the way public transportation systems effectively communicate. Think about all the different modes of transportation available to people throughout the world today. Airliners, trains, trucks, and even small vehicles would not be able to function safely if there weren’t proper communication systems set in place.

 

Have you ever wondered where the updates come from on the electronic signs you pass on the highway? The transportation world has an intricate communication system to handle emergencies, reduce traffic buildup, and notify travelers of interruptions on the road. As the world continues to change, wireless notification software allows you to enjoy a safe and stress-free trip by land, rail, air or sea.

 

How Wireless Notification Software Works

 

Each day, twenty-four hours a day, some mode of transportation is used throughout the world. The transportation system is an essential part of our economy, our community, and our everyday lives. So, how do pilots, conductors, and truckers keep an open line of communication to ensure that their passengers are safe?

 

Through the integration of wireless notification software, the transportation industry can communicate large and small incidents that have the potential to disrupt business and risk the lives of your passengers. These powerful tools help a transportation company to communicate critical information in a fast and effective way. This is regardless of what device is being used, where you are, or what time zone you work in. Moreover, wireless notification software ensures solid coordination, fast delivery, and real-time communication that is essential to handle emergencies and to transport goods.

 

This software doesn’t only work within a company. Airport officials can alert maintenance crews, TSA employees, and airline representatives in the case of an emergency landing. Freight train conductors can jump into action when a piece of equipment fails with notification to emergency responders, public officials, and even media communication groups. And, delivery companies can save time and money by re-routing their trucks during road closures, traffic jams, and weather hazards. The possibilities are endless when you integrate wireless notification systems into your transportation company.

 

Advantages of Automatic Notification Software

 

In addition to safety advantages, the use of wireless notification software can improve your transportation business. The software is designed to integrate with your existing software applications, dispatch systems, access control systems, and any other programming you currently use. And, you have complete control over who gets notified and when. Users can be defined through the system with specific permissions and departments. This allows the software to be used for individual needs without the risk of security issues.

 

Because transportation problems affect large numbers of people at one time, the software is capable of handling tens of thousands of messages per hour. This will ensure that regardless of the demand of your transportation environment, your messages are delivered. Key personnel will be notified of runway closures, server failures, security breaches, weather warnings, or emergency response practices. Your messages will reach the right people immediately, so everyone involved can react in the fastest, safest way possible.

 

The transportation industry relies on fast and reliable communication to operate safely and efficiently. When you integrate wireless notification software for your communication needs, you can be sure your company will work to its fullest potential. Wireless notification software guarantees that emergency notifications and road interruptions don’t ruin the enjoyment of your passengers’ land, rail, air, or sea trip.

 

 

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HipLink-Energy and Utilities Industry Turn to Secure Text Messaging Software to Enhance Communication

Text messaging software continues to enhance communication throughout several business industries. For instance, secure text messaging helps to improve overall customer satisfaction. The energy industry and utility industry also benefit from text messaging software that enhances changes in services, payment reminders, and emergency notifications. Enhanced communication often leads to better business practices and improved customer engagement. With secure text messaging software, energy and utility companies begin to bring their business practices up to date. This improvement gives them the competitive edge to keep up with other companies in the same industry.

 

 

Text Messaging Software Improves Customer Satisfaction

 

When energy and utility companies integrate text into customer communications, they bring their business to the next level. The ever-evolving world of technology continues to change the way customers expect businesses to deliver services, invoices, and information. This is due to the variety of uses for text messaging software.

 

Timely payment reminders encourage customers to pay their bill when it is due and ensure that services aren't interrupted. Payment confirmations notify customers of the receipt of their payments. Additionally, shut-off avoidance messages inform customers when their payments are critically overdue. Obviously, text messaging software benefits customers directly. Customers can pay bills easier, more conveniently, and at a time that meets their needs.

 

Text Messaging Software Communicates Changes in Service

 

Another advantage to text messaging software involves customer alerts. Energy and utility companies can communicate helpful information to their customers. Moreover, power outages and routine maintenance can be delivered efficiently to customers. This allows customers to plan accordingly when power outages are expected.

 

In addition to planned changes in utility and energy services, these companies also use text messaging software in the event of an emergency. They also inform customers of downed power lines, loss of heat, or complete power failures. Many families find this particularly helpful as a means to ensure the safety of their children.

 

Text Messaging Software Aids Employee Communication

 

In energy and utility companies, employees usually work out in the field, making communication difficult. Text messaging software allows energy and utility companies to deliver critical messages to their employees. Employees can react quickly to emergency events. Employees also know how to plan their day. Text messaging software also allows the effective communication of schedule changes. With it, employees can make the most of their time. This time-efficient approach benefits both customers and the companies. The enhanced communication that text messaging software offers to employees helps alleviate much of the stress that employees handle every day.

 

Energy and utility companies take consumer demands seriously. In return, they offer more convenient notification and payment options with text messaging software. The enhanced communication that comes from this improvement has been a benefit to customers, employees, and the business itself.

 

 

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Ensure Effective IT Alerting During Outages

In the business world of today, IT infrastructure downtime is unacceptable and bad for business. Worldwide communication must happen in seconds. Even when aspects of network infrastructure are unavailable the rest of the world continues to work.

 

One of the issues facing companies today is IT alerting. Many systems have appropriate support to alert the right IT personnel in the occasion of an outage. However, what happens when the communication method for your alert structure is the part of the system that is down? In the case study that follows, we look at a law firm that experienced this issue and how HipLink provided an effective solution.

 

When a large national corporate law firm identified gaps in its IT alerting system, the company's network monitoring application was robust and fired off emails to IT staff when issues arose. This system worked well, using email as the emergency line by which personnel received messages.

 

Challenges arose when the right people were not receiving intended messages. Other concerns were what would happen if the email server was part of an outrage and what mechanism would key IT staff receive alerts.

 

The law firm needed an additional layer of IT alerting, a way to use dial-up messaging as a workaround when email was unavailable. Employees of the firm that needed constant access to data used wireless laptops and mobile phones. The firm needed a way for the IT systems to communicate with these devices other than email.

 

The answer to the problem was HipLink Solutions’ wireless alert notification software. As the firm already used Microsoft Operations Manager and SMARTS, HipLink integrated seamlessly to offer a workaround in the case of emergency. HipLink’s wireless alert notification software integrates easily to several host protocols. These include TAP, WCTP, SNPP, SMTP, DTMF, and HTTP. These terms are IT-speak for it works with all the commonly used language protocols used to communicate in the digital world.

 

In this case, the law firm used TAP. The TAP protocol is used to easily send messages over landline modems, bypassing any internal systems that may be affected by an outage. This workaround allowed for specified IT team members to receive alerts even when email was not accessible.

 

HipLink’s industry-leading programs and team offered an innovative solution to a simple problem. IT alerting systems help ensure that the right people know about issues so that resolution happens fast. Less down time equals better customer experiences, greater revenue and better business relationships.

 

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Streamline Your Wireless Communication Infrastructure

Safelite’s infrastructure is comprised of hundreds of applications, monitored constantly by a network monitoring system. Previously this system did not have a useful way to notify technicians wirelessly of any sudden network anomalies.The company’s main messaging protocol was email, which is unreliable for the notification of network service outages.

 

Any wireless communication between teams required a great deal of tedious programming, including typing individual email addresses for delivery.Precisely for this reason, Ted Meisky, the Manager of Open Systems for Safelite was tasked to find a more reliable wireless communication system for his company. During his search he discovered that HipLink was the only viable solution.

 

Here are some reasons that led to Safelite to choose HipLink to help streamline their wireless communication infrastructure:

 

 
Scheduling and Escalation

 

Upon looking for a wireless communication solution perfect for his company, Ted performed copious research. His results led him to conclude that only HipLink would work with Safelite to find the perfect communication plan for their company. Ted stated that he was “immediately impressed” with HipLink’s very robust group scheduling and escalation features, both of which Safelite had been sorely lacking in their past communications plans. HipLink was able to integrate with the company’s existing contact lists. Safelite was then able to program primary and secondary escalation of network alerts to 80 receivers. HipLink connects to a wide variety of communication types, including email, dial-up, and other wireless messaging protocols.

 

 
Incredible Expandability

 

Ted also found that HipLink’s incredible expandability was a must-have for Safelite. Using HipLink’s command line interface (CLI), Safelite was able to write the code for an additional front-end application that gave individual support groups extra control over their specific scheduling requirements. With this additional feature, the company is able to do things like overriding a team member’s on-call status. With so many receivers on so many different teams, the flexibility of changing schedules at any time is invaluable to the company.

 

Overall, Ted has found that HipLink was the perfect choice for Safelite’s new wireless communication system. It allows the company to centralize the management of their mission-critical alerts while also working around multiple complex schedules. Above all, HipLink worked to redesign communication within the company without forcing the company to redesign their existing infrastructure.

 

 

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Modernizing Communication to Improve Efficiency

Tooele County was quickly emerging as a profitable and attractive destination for those businesses that were looking to find a growing base of customers. According to reports, Tooele County had also seen a major increase in job growth. Moreover, Tooele County is home to a number of tourist attractions. Tooele County in Utah is only about a thirty minute commute by car from Salt Lake City, making it an ex-urban community that continues to grow in popularity with new families and residents.

 

 

Modernizing Emergency Services

 

Due to infrastructure growth, jobs, and population, Tooele County has had to change its’ emergency services to meet the growing demand. In order to modernize the communication and improve the efficiency of the emergency services units of Tooele County, the county adapted the Spillman CAD (Computer-Aided Dispatch) system. This system uses wireless communications in accordance with a partnership through HipLink’s software.

 

By combining the Spillman CAD and HipLink software, the first responders of Tooele County are able to send and receive automated messages. Both the inbound and outbound messages have real-time updates when responding to either an emergency or a crisis in the county. Text messages are delivered automatically by HipLink’s messaging software and the cell phones and receivers of first responders are connected to agency personnel. Luckily, the men and women of Tooele County emergency services no longer have to wait five minutes or ten minutes for these messages to come through. They will be kept frequently up to date in case they are needed in the county.

 

 

The Benefits of HipLink

 

Because of HipLink’s easy functionality, a registered user of the system can easily access needed tools. For instance, the user could simply log-in, type up a message, select which group(s) of emergency personnel should receive the message, and then hit ‘send’ to relay the message. This simplification saves time and money. Tooele County saves money in their budget by eliminating the need to buy radio pagers to stay in touch with other emergency services personnel.

 

HipLink’s software allows any and all emergency personnel to receive text message updates and alerts directly to their personal cell phone or smartphone device. If first responders have a question about any text message(s), they can reply directly to the sender of the message(s) and ask for clarification if they have any questions or concerns. Instead of worrying about a lack of radio pagers or their poor functionality, HipLink fills in the gap and helps the emergency services of Tooele County get the job done.

 

 

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    Tooele is a great community that is growing rapidly. The seventh fastest rate in the nation, the last time that I checked. Anyhow,

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10 Steps for Ensuring HIPAA Compliance

Avoiding HIPAA violations is vital to any organization. This is especially true since penalties have continued to increase under the Omnibus Final Rule.

 

The following 10 steps are suggested to help organizations achieve HIPAA compliance with the final rule:

 

 

1. Development of Privacy Policies

 

Privacy policies play a major role in HIPAA compliance. Under the final rule, healthcare organizations must develop and implement privacy and security policies and procedures. These policies and procedures should be well documented and include steps to take when a breach occurs.

 

 

2. Appointment of Privacy and Security Officers

 

Security goes hand in hand with privacy. Therefore, all healthcare organizations should have a privacy and security guard. These jobs can be done by two people or one individual, but they must be conversant with all HIPAA regulations and policies.

 

 

3. Conducting Regular Risk Assessments

 

Health privacy and security is at risk daily, in this technological age. In order to identify vulnerabilities, healthcare organizations should regularly conduct risk assessments. This will ensure that health information is secure and prevent future problems.

 

 

4. Adoption of Email Policies

 

In regard to the use of email, policies must be in place that both protect and guard the transfer of health information. While HIPAA does not prevent the use of email for transmitting protected health information, healthcare organizations should make sure that their patients are aware of the risks that come with distributing health information over email. Email encryption is the best solution for healthcare organizations. It ensures that patient health information remains secure.

 

 

5. Adoption of Mobile Device Policies

 

Strict policies should be implemented regarding the storage of protected health information on portable electronic devices. The removal of these devices should be regulated from the premises. Healthcare organizations should familiarize themselves with HHS guideline on how to properly use mobile devices.

 

 

6. Training

 

Regulations and policies are continually changing to stay on top of privacy and security risks. For this reason, all employees that disclose protected health information need proper training in order to stay in compliance with HIPAA. There should also be regular refresher courses to update employees on new policies and procedures.

 

 

7. Notice of Privacy Practices

 

A notice of privacy practices gives patients a sense of security because it helps them understand just how their information is protected. All patients should receive a Notice of Privacy Practices. This should also be displayed on the healthcare organization's website and the organization should obtain an acknowledgment receipt from all of their patients.

 

 

8. Entering into Valid Agreements

 

Healthcare organizations work with a myriad of business associates, from billing to imaging. Before entering into any new agreements, organizations must verify the validity of all associates and subcontractors. Any existing and future business associate agreements should be in compliance with updated changes to HIPAA under the final rule. One such change is the expansion of business associate liability.

 

 

9. Adoption of Potential Breach Protocols

 

All healthcare organizations must have a protocol for investigating potential breaches of protected health information. The Risk of Harm Standard and the risk assessment test can be used to determine if a breach has occurred. The appropriate authorities should be contacted if a breach has occurred.

 

 

10. Implementation of Privacy Policies

 

Having policies is good, but without proper implementation, they are empty words. Privacy and security policies must be properly implemented by healthcare organizations. Moreover, violation of these policies should result in the sanction of any employee who violates them.

 

Following these 10 steps helps to ensure that healthcare organizations remain HIPAA compliant. With the changes and updates of this final rule, staying on top of HIPAA compliance means a smaller likelihood of violation and penalty. It’s also advised that healthcare organizations check the available resources on the Office of Civil Rights website.

 

 

 

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Reduce Cost and Dependency On Paging

Saving lives is one of the main purposes of a hospital. In order to fulfill this purpose, a hospital must have clear communication. Healthcare providers work together and are constantly in communication in order to provide the best healthcare possible. However, trying to manage multiple pages can cost both time and money. One hospital found a solution to this problem and it’s saving them in a big way.

 

The Problem

Within the hospital, pagers are used for communication between the staff. For example, caregivers often page doctors for the needs of multiple patients. This requires doctors to manually check on each patient in two ways. They must make sure that the patient being paged about is either getting covered by another specialist, or decide whether they need to go take care of the needs of that patient themselves.

 

One hospital realized that this process was taking up to 20 minutes of time and costing the hospital. During this time, the doctors were not taking care of patients and were costing the hospital money for standing around trying to make sure that each patient was covered. While this seems like a short amount of time, on average a healthcare worker goes through hundreds of these incidents per year. The time adds up. These incidents ended up costing this hospital tens of thousands of dollars every year.

 

To try and solve this problem, they used an outside paging service, but this service alone cost thousands of dollars per month. In order to solve this problem, the hospital needed a way to repeat messages to unanswered pages and involve a backup resource after that. By not requiring each person to manage their pages, the caregivers would be able to tend to the next emergency or task. This would significantly cut expenses for the hospital and would reduce the amount of dependency on outsourced paging services.

 

The Solution

HipLink provides an easy way to configure the hospital's unique process for patient coverage of several types of emergencies. In action, HipLink sent pages multiple times, provided grouping, and escalation functions. This means that caregivers were no longer wasting time managing their own pagers. They were able to continue on with their work with the assurance that patients in need were still getting help. They also provided multiple messengers so that they weren’t just relying on one system to communicate.

 

The Results

By using HipLink, this hospital was able to reduce their monthly expenses. Moreover, they were also less dependent on an outside paging agency for their run practices. HipLink also improved their patient response time, lowered operation costs, and increased productivity. It’s estimated that because of HipLink, this hospital saved over $100,000 during their first year of use.

 

Time is so important in a hospital. Wasting time can cost mass amounts of money and lives. By using HipLink, this hospital was able to make comprehensive improvements. They made more money, wasted less time, and saved more lives. This is why this hospital, along with many others, have implemented HipLink into their business.

 

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Increase Safety and Security through Interoperable Communication

The world of communication changes rapidly, and when internal and external paging methods cannot keep up, major operations face a communication crisis. One of the busiest international airports in the world, Chicago’s O’Hare International Airport, found itself in just such a situation. After discovering what changes were needed, O’Hare International Airport proceeded to look for a solution that would save time, money, and lives.

 

The Problem

With tens of millions of passengers and hundreds of thousands of flights going through O’Hare every year, superior communication is essential. Safety and security depend on interoperability and straightforward communication between not only various terminals and departments within the airport, but also with federal agencies, emergency services, and police. In the case of an international airport, these safety and security needs have a direct impact on national security.

 

The existing paging system depended on five hundred dedicated terminals. While this alone was a bit of a logistical nightmare, the situation was even more complicated. Each terminal depended on an agent or operator to send a page or wireless message. The processes had to be repeated for repeated messages. It was tremendously time consuming and unwieldy. In the worst cases, it could take hours to notify all relevant personnel and responders. In an industry that depends on speed, Chicago O’Hare needed a better solution to their communication needs.

 

The airport needed a centralized design that would allow rapid communication and cut down on costs. In addition to these basic requirements, O’Hare needed a system that could categorize reports based on departments and a web-based Graphical User Interface to ease use and further speed deployment. These requirements would build a reliable system that solved immediate problems and set up the airport for future communications developments.

 

HipLink’s Solution

HipLink brought a solution that addressed two of the airport’s major concerns immediately. HipLink Application Messaging became part of the communication center. Thanks to the design of the system, it provided a centralized messaging solution while also allowing modular organization. Scalable and flexible, the system would allow for future developments and expansions with relatively little effort. In addition to answering O’Hare’s primary needs, the intuitive system promoted rapid learning. It wasn’t difficult to integrate into the airport’s system or to train their employees.

 

The Results

By blending analog and wireless solutions, the new system is much better suited to an international airport’s needs. The cost of running the paging system dropped considerably, and responder response time also improved. In some cases, the response time went from hours to minutes.

 

The new system utilizes automated features, such as failover, to ensure the necessary responders receive their messages. With the system’s modular structure, O’Hare’s communication specialists improved their organization to consider things like location, responsibility, agency, and even the severity of the emergency. This would not have been possible under the previous system.

 

A single terminal now gives operators superior control over paging and messaging. It’s the ideal solution for the busy international airport, both now and for the foreseeable future. Passengers and employees are safer, and the nation is more secure.

 

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