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CAD Integration
Public Safety Integration
CAD Integration Using HipLink
Connect your Computer-Aided Dispatch system with HipLink to automatically deliver incident details to the right responders, reduce dispatcher manual workload during high-volume events, and improve situational awareness across mobile, SMS, voice, pager, radio, and desktop delivery.
What the CAD Integration Enables
Purpose-built to extend CAD dispatch with automated alerting, targeted messaging, and faster information flow to the field.
Automated Dispatch Alerts
Automatically notify first responders, supervisors, special units and support personnel when CAD events are created or updated,reducing manual call-out tasks for dispatch.
Critical Incident Details to the Field
Deliver key CAD information including incident type, priority, address, comments, and other essential details directly to responders so they have what they need while reducing radio chatter.
Multiple Message Templates
Support multiple message templates for the same incident so responders, command staff, and outside resources can each receive the information most relevant to their role.
Mutual Aid & Ext Agency Alerts
Quickly notify external agencies and mutual aid partners from CAD-driven events to support broader incident coordination without adding dispatcher burden.
Multi-Channel Delivery
Send CAD-driven alerts through HipLink Mobile, SMS, voice, pagers, radios, smartphones, and desktops to match operational needs and responder.
Response Options and Tracking
Include optional two-way response choices and maintain reporting and tracking for review, audits, and operational follow-up.
How It Works
From CAD incident to delivered alert and confirmed response.
01
CAD Generates Incident Data
A CAD event is created and outputs incident data that HipLink can use for automated responder messaging.
02
HipLink Parses & Builds the Message
HipLink can extract critical CAD details and dynamically build a message, including recipients, message text, and optional subject or response choices.
03
HipLink Delivers to the Right Audience
HipLink sends the alert securely to the intended individuals, devices, or recipient groups using the appropriate channels for the incident and audience.
04
Responders Receive Critical Details Quickly
Responders get the information they need in the field, while dispatch spends less time repeating details or manually contacting additional personnel. Optional two-way response choices can also be included when needed.
Integration Details
Supports integrations with numerous CAD systems through proven APIs, gateways, and custom interfaces.
Partners include Motorola Solutions, Spillman, Hexagon, CentralSquare, Mark43, and Tyler Technologies.
The new CentralSquare Enterprise interface leverages the Standard CAD-to-External Interface for real-time incident data delivery to HipLink.
Supports configurable message content, recipient logic, and polling intervals.
Can dynamically construct recipients, message text, optional subject lines, and optional two-way response choices from CAD incident data.
Supports secure CJIS compliant delivery through HipLink Web Services.
Best Fit Environments
911 dispatch centers and PSAPs that want to reduce manual paging and call-out tasks.
Agencies that require encrypted communication that is CJIS compliant.
Fire departments that need fast delivery of CAD details beyond radio dispatch.
EMS agencies and ambulance services coordinating multi-unit response.
Law enforcement and public safety agencies that need targeted messaging to specific personnel or groups and self-coordination tools.
Regional communication centers managing multiple audiences and responder types.
Ready to connect your CAD system with HipLink?
SSee how HipLink helps dispatch move critical incident information to the right responders fast, reduce manual notification workload, and improve field situational awareness across every major delivery channel.