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Professional & Managed Services
Managed Services
Professional & Managed Services
Extend your team with implementation, customization, integration, and ongoing operational support. HipLink Professional & Managed Services help organizations that need more hands-on assistance with deployment, custom workflows, managed support, integration, system tuning, and long-term platform operations.
What Professional & Managed Services Covers
Hands-on support for deployment, configuration, customization, integration, and ongoing operations in more demanding environments.
Implementation Assistance
Hands-on deployment support for teams that need added guidance during rollout, system configuration, testing, and production readiness.
Integration & Configuration
Support for configuring HipLink within your environment, including routing logic, workflows, and integration-related setup.
Custom Programming & Use Cases
Development support for customer-specific workflows, tailored use cases, custom actions, internal data connections, and other needs beyond standard configuration.
Managed Operational Support
Ongoing support for teams that need continued assistance with platform operations, maintenance, and day-to-day management.
Extended Team Capacity
Extend your internal team with experienced support for deployment, optimization, platform changes, and evolving operational needs.
On-Premises System Coverage
Provide complete or partial managed support for on-premises HipLink environments when organizations want help maintaining continuity without carrying the full burden internally.
How It Works
A practical engagement model that supports teams from scoping and implementation through optimization and ongoing management.
01
Scope the Engagement
We assess your environment, workflows, integration needs, internal data sources, and operational requirements to define the right level of support.
02
Implement & Configure
Our team works alongside yours to configure HipLink, support deployment steps, build required integrations, and align the platform to your operating environment.
03
Validate & Optimize
Key workflows are reviewed, tested, and refined so routing, escalation, and operational behavior work as intended.
04
Provide Ongoing Support
Managed services can continue beyond launch to support maintenance, platform changes, optimization and evolving operational requirements.
Key Capabilities
Implementation support for more complex environments
Integration and configuration assistance
Custom programming and workflow-specific developement
Operational tuning and platform optimization
Ongoing managed support for day-to-day needs
Complete or partial support for on-premises systems
Best Fit For
Organizations with more complex operating environments
Teams with limited internal bandwidth
Deployments that require ongoing support after launch
Environments with integration or workflow complexity
Organizations that need customization beyond standard configuration
Talk to our team about Professional & Managed Services.
Get hands-on support for deployment, configuration, customization, and ongoing operational continuity.