Secure Text Messaging Solution

HipLink Mobile Application

Purpose-built for critical response. The workplace continues to move at an increasingly fast pace requiring real-time response. Bridge the technology gap for mobile employees and ensure critical alerts are never missed, directly from their smartphones.

HipLink

Mobile App

Critical Alert
Escalation
Acknowledged
Certified by FirstNet®
Apple Certified Enterprise Developer
HIPAA, CJIS & FERC Compliant

Advanced messaging for critical environments

Persistent Alerting

Override phone settings with persistent alerting. Messages use 5 severity levels, each with user-defined tones to ensure urgent alerts are noticed.

Seamless Connectivity

The app supports both Cell Data or Wi-Fi Networks. Wi-Fi voice calling or Video Calling are also available directly within the app.

Secure Chat & Media

Secure chat allows for conversational messaging with other HipLink users. You can securely send any file attachment type & photos with unlimited message size.

Audit Trail & Traceability

The server provides a full audit trail for all server-to-device and device-to-device communications. Any message can be traced and its dispatch status tracked.

Custom Actions

Script any action and make these actionable scripts available to a User as a Response Action directly on their mobile device.

Advanced Routing

Ability to receive 1-way or 2-way notifications. Users can quickly confirm or reject a message with a simple click, or control their availability by toggling to "not available".

Alert & Notification Management

Map-Based Location Tracking with Directions

Send alerts containing mapped target locations with updates. Alerts are shown in the User's Inbox with a map detail to see each User's current location and provide directions. The view updates in real-time for everyone enroute to the incident.

Public Safety & Law Enforcement

Faster Alerts and Better Coordination

Because HipLink can be integrated directly with CAD, notifications are automatic and fast. It provides powerful tools for self-coordination, relieving dispatch from being in the middle.

Perfect for Tactical Unit coordination (like SWAT, hostage negotiation, and K-9 units), CIT Officer de-escalation, and joint responses for mental or behavioral health.

Healthcare & Clinical Informatics

HIPAA-Compliant Care Coordination

Secure healthcare texting between caregivers and clinicians is made easier by sending full patient details via our HIPAA compliant app.

HipLink integrates directly with clinical systems like Epic, NurseCall, and Bedtracker. It enables fast, accurate notifications that dramatically change clinical workflows.

Remote Device Management & Security

General Policy

Administrators can set General Policy at a global or individual level for customization of the mobile end-user experience. This includes customizing the start-up screen, enforcing permanent sessions, and disabling logout options.

Remote Control

Have complete control over the HipLink app from the administrative interface. You can instantly revoke a key or login access, and remotely delete all or selected data stored in the application to ensure security.

Powerful Alternative to SMS

Signal Sources

  • Manual Interface
  • CAD systems
  • Monitoring tools
  • SCADA/ICS
  • BMS & Facility Alarms
  • Security Systems
  • IT and Cyber

Response Channels

  • SMS
  • Voice
  • Email
  • Mobile app
  • Pager

Collaboration & Systems of Record

  • Microsoft Teams
  • Slack
  • ServiceNow

Ready to see HipLink Mobile Application in your environment?