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Epic Patient Alerting
Healthcare Solution
Epic Patient Alerting and Communication
Connect Epic EHR to HipLink for automated patient reminders, clinical event routing, and staff escalation — ensuring every alert is delivered, confirmed, and tracked.
What the Epic Connector Enables
Bridge Epic's clinical and operational data with HipLink's targeted delivery, so the right message reaches the right person — whether that's a staff member, a patient, or a family member.
Patient Reminders and Confirmations
Send bi-directional appointment reminders that let patients confirm or cancel by reply. Reduce no-shows, backfill cancellations from the wait list automatically, and keep schedules full — without manual phone calls.
Clinical Event Alerts
Route admissions, discharges, transfers, critical lab results, and code alerts from Epic directly to on-duty staff via SMS, voice, pager, or the HipLink mobile app.
Automated Escalation
If the primary provider doesn't confirm receipt within the defined window, HipLink automatically escalates to backup staff — so critical alerts are never missed during shift changes or handoffs.
Secure, HIPAA-Compliant Messaging
All patient communications are encrypted, logged, and audit-ready — meeting HIPAA requirements for electronic protected health information.
On-Call Schedule Routing
Alerts route based on real-time on-call schedules, so the right provider is notified even during shift changes and handoffs.
Reporting and Response Tracking
Every alert is tracked from trigger to confirmation with timestamps, delivery status, and response records for quality assurance and compliance review.
How It Works
From Epic event to staff confirmation — automated, tracked, and reliable.
01
Epic Generates an Event
Patient admissions, critical labs, clinical orders, or scheduled reminders trigger a notification from Epic EHR.
02
HipLink Routes to the Right Person
The alert is routed based on department, role, on-call schedule, and escalation policy — automatically.
03
Staff or Patient Responds
The provider confirms receipt on their mobile, pager, or desktop. Patients confirm or cancel appointments by reply.
04
Escalation if Unacknowledged
If no response within the defined window, HipLink escalates to the next provider or team in the chain.
Technical Details
Connects via Epic's Bi-directional Connector and standard messaging interfaces
Supports patient event notifications, clinical alerts, and scheduled reminders
Routes alerts based on department, role, and on-call schedule
Delivers to SMS, voice, pager, desktop pop-up, or HipLink mobile app
Full two-way messaging with confirmation tracking
Compatible with Epic MyChart and other EMR workflows
Deployment Options
Hospitals and health systems running Epic EHR
Emergency departments requiring immediate staff notification
Nursing units with critical lab and patient event alerts
Clinical teams coordinating admissions, transfers, and discharges
Organizations with HIPAA compliance and audit trail requirements
Ready to connect Epic with HipLink?
See how HipLink's Epic Connector streamlines clinical communication and patient engagement with automated routing, escalation, and response tracking.