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Command Response When Every Second Counts

HipLink helps public safety teams deliver CAD-triggered and manually initiated alerts to the right responders, command staff, and partner agencies across SMS, voice, mobile, pager, and desktop.

CAD Integration
Operator Command
Escalation Policies

Built for mission-critical public safety operations.

Supports high-volume alerting for teams and agencies.

Helps reduce manual workload during active incidents.

Available with secure, FirstNet Certified HipLink Mobile app.

Complete Public Safety Response Orchestration

From CAD dispatch to responder mobilization and interagency communication, HipLink helps public safety teams move critical information quickly and clearly.

CAD Integration

Ingest dispatch events and route by role and schedule

  • Role-based routing
  • Escalation rules
  • Audit trail

911 Centers (PSAPs)

Reduce manual steps and improve acknowledgement visibility

  • Targeted mobilization
  • Operator command
  • Response tracking

First Responders

Deliver actionable alerts to mobile and field teams

  • Multi-channel delivery
  • Acknowledge/escalate
  • On-call support

Citizen & Community Alerts

Notify communities with consistent, controlled messaging

  • Audience targeting
  • Channel options
  • Reporting

Multi-Agency Coordination

Coordinate across departments and partners

  • Role-based groups
  • Shared workflows
  • Verified response

After-Action & Reporting

Prove what happened with time-stamped records

  • Delivery logs
  • Acknowledgements
  • Escalation history
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From Alert to Action—With Accountability

STEP 01

Ingest

CAD + system signals + operator messages

STEP 02

Route

Roles, schedules, escalation policies

STEP 03

Confirm & Prove

Acknowledgement + audit-ready record

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Explore Public Safety Solutions

Deep-dive into specific capabilities built for public safety operations.

CAD Integration

Connect your Computer-Aided Dispatch system with HipLink for automated incident alerting.

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911 Dispatch Centers

Automate alert routing from 911 calls to first responders with closed-loop acknowledgement.

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IPAWS & Community Alerts

IPAWS-compliant mass notifications delivered across WEA, EAS, SMS, voice, and sirens.

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Multi-Agency Coordination

Bridge communication gaps between agencies with unified alerting and coordinated escalation.

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Mobile App for Public Safety

Field-ready mobile alerting with priority push notifications and GPS location sharing.

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Mass Citizen Notifications

Reach entire communities in seconds with geo-targeted alerts across SMS, voice, email, IPAWS, and WEA.

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Trusted Across Public Safety

911 Centers (PSAPs)

CAD-triggered mobilization and response visibility

  • Automated routing from dispatch events
  • Real-time acknowledgement tracking

Emergency Management

Multi-agency coordination and controlled messaging

  • Cross-department notification workflows
  • Consistent escalation policies

Field Operations

On-call escalation and acknowledgement in the field

  • Mobile-first delivery options
  • Schedule-aware routing
See HipLink in Action

Integrations That Matter

Signal Sources

  • CAD / Dispatch Systems
  • Monitoring & Infrastructure Alerts
  • Sensors / IoT Devices
  • Manual Operator Input
Response Channels
  • SMS/Text
  • Voice Calls
  • Mobile App Push
  • Email
  • Pagers
  • Desktop Alerts
Collaboration & Systems of Record
  • Microsoft Teams
  • Slack
  • Active Directory / SSO
  • Service Desk Integration
Proof

Trusted by public safety teams

Case Study

Public safety dispatch accountability

Learn how dispatch centers have achieved closed-loop accountability for critical communications. Metrics available on request.

View case studies →
Testimonial
"When seconds count, we need to know who received the message and when they acknowledged. HipLink gives us that accountability every time."

Dispatch Operations Manager • Source: G2

Integrated Application Paging FAQ

No, HipLink integrates with existing systems and adds routing, acknowledgement, escalation, and audit trail.

When the message has to get there.

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Talk to an expert
Contact Sales
Request a Demo