HipLink Blog

Does Your System Have the Coordination and Visibility for Fast Issue Resolution?

You’ve been brought on as an outside IT provider. Your company’s primary purpose is to oversee routine IT needs. But more importantly, you’re the first line of defense if your client’s system crashes, experiences an outage, or any other issue that interrupts routine or critical operations.

  16 Hits

The Importance of Having an IT Disaster Plan Ready Just in Case

Disaster recovery planning is a set of business practices that allow an organization to defend against downtime, ensure stability, and mitigate problems during IT-related events.

  65 Hits

What the Heck Does Cyber Security Even Mean These Days?

When you think of a cyberattack, you might think of a basement-dwelling teenager spending hours trying to break into business networks.

  106 Hits

Cyber Security Training Might Save Your Company

Cyber security isn’t just a matter of IT. Adequate security relies on system-wide coordination among people and processes, touching every aspect of IT administration.

  133 Hits

Cyber Security Essentials for Any Company

Compared to the previous years, 2021 saw a significant increase in cyberattacks. IoT rose by 6%, cryptojacking rose 19%, and ransomware attacks rose by a staggering 105% between 2020 and 2021. Regardless of the size of a company, having adequate cybersecurity equipment and protocols is essential for any successful business. 

  226 Hits

The Real Impact of IT Outages

IT downtime is a certainty in any business. Even with advanced cybersecurity planning and ironclad disaster recovery tools, most companies will eventually need to contend with a loss of system operation.

  224 Hits

What Does a Successful, Comprehensive SLA Look Like?

Famed American poet Robert Frost wrote “good fences make good neighbors” in his 1914 poem, “Mending Wall.” While the literati might like to spend countless hours parsing every word in that phrase, we’re taking it more literally.

  249 Hits

Communication is Crucial for SLA Success

Anyone who's ever worked in a client-facing role knows that contrary to the adage, silence is not golden. Client relationships — especially contractual obligations and expectations for deliverables — require healthy and effective communication.

  301 Hits

Setting Up an Automated SMS Notification System for Citizen Emergency Mass Notification

As more municipalities move to automated citizen notification systems, it is important to consider best practices for implementation. An automated citizen SMS notification system can be a valuable tool for emergency management and public safety officials. When used correctly, it can help to keep the public informed and safe in the event of an emergency. 

  764 Hits

Unify All Teams and Devices With a Single Solution for HIPAA Compliant Communications

Healthcare organizations have long struggled with the challenge of unified communications. The demands of providing quality patient care while complying with HIPAA regulations can be daunting. However, there are solutions available that can help healthcare organizations to streamline their communications while remaining compliant with HIPAA.

  692 Hits

Does Your Business Have an Emergency-Proof Alert Messaging System?

With so many employees working remotely, there's a greater risk of disruptions to communication. And when disasters strike, having a way to quickly and efficiently send out alerts can mean the difference between life and death.

As a business owner, you know that disaster can strike at any time. Whether it's a fire, a flood, or a power outage, you need to be prepared to protect your employees and your customers.

  585 Hits

How to Prioritize IT Problems to Maximize Productivity

“If you have ten priorities,” a wise person once said, “then you have no priorities.” Nowhere is this more true than in the world of IT incident management. All IT incidents are a top priority–to the people affected by them. 

  301 Hits

Why Service-Level Agreements Fail and How You Can Avoid Failures

In a perfect world, companies would never experience business relationships with service providers, vendors, or even clients where a disconnect occurs. Instead, everyone would be in sync, and as a result business would run smoothly. The reality, however, can be quite different.

  293 Hits

The Importance of Proper After-Incident Reporting

Any textbook or guide on organizational performance management will tell you that you can’t improve what you don’t measure. The whole idea of key performance indicators (KPIs) is that they provide a brief measurement of some performance metric based on accurate data.

  340 Hits

How Alarm Management Prevents Financial Losses During IT Downtime

No matter how many preventative strategies are implemented by a company, incidents can and do happen. Whether a factory has a production line that suddenly fails, or a retailer's EDI system goes down, problems will ensue.

  431 Hits

Save More Lives With Modular IPAWS Wireless Emergency Alerts

In life-threatening situations, timing is everything. Accurate and timely alerts can be the difference between life and death, especially in natural calamities where the lives of scores of people are at risk. Multiple channels and technologies like the news networks and the internet have been used as a tool to quickly pass information that can potentially save readers from imminent danger.

  841 Hits

Create Business-Specific Alarm Management Protocols to Boost Response Time

Most businesses have some form of alarm system in place to monitor employee safety or the security of the premises. The effectiveness of these systems relies heavily on the speed and accuracy of the responses they generate.

  691 Hits

Streamline Critical Event Management With Instantaneous Outreach

Emergencies and service disruptions are a staple in today’s business world. How they impact your business depends on your response and level of preparedness. Without the right solution, your company would struggle to detect, respond, and recover from critical threats such as:

  760 Hits

Can an SMS Alert System Help Your Company Maintain Mission-Critical Communications?

Life is unpredictable in today’s world. You can’t be too prepared for an emergency. Keeping your workers safe and informed is a top priority to avoid costly lawsuits and protect your business from service interruption. Traditionally, emails, push notifications, and phone calls were the way to go, but they’re not as effective.

  714 Hits

Critical Event Management Technology can be a Life Saver During a Wildfire

Wildfires which result in millions of acres of damage every year. Perhaps the scariest part of these fires is that they can occur without warning, and because of how rapidly they spread, they can grow to great sizes before the fight against them begins.

.

  851 Hits
Request a Demo Request a Demo Learn More Learn More