Famed American poet Robert Frost wrote “good fences make good neighbors” in his 1914 poem, “Mending Wall.” While the literati might like to spend countless hours parsing every word in that phrase, we’re taking it more literally.

Anyone who's ever worked in a client-facing role knows that contrary to the adage, silence is not golden. Client relationships — especially contractual obligations and expectations for deliverables — require healthy and effective communication.

“If you have ten priorities,” a wise person once said, “then you have no priorities.” Nowhere is this more true than in the world of IT incident management. All IT incidents are a top priority–to the people affected by them. 

In a perfect world, companies would never experience business relationships with service providers, vendors, or even clients where a disconnect occurs. Instead, everyone would be in sync, and as a result business would run smoothly. The reality, however, can be quite different.

Any textbook or guide on organizational performance management will tell you that you can’t improve what you don’t measure. The whole idea of key performance indicators (KPIs) is that they provide a brief measurement of some performance metric based on accurate data.

No matter how many preventative strategies are implemented by a company, incidents can and do happen. Whether a factory has a production line that suddenly fails, or a retailer's EDI system goes down, problems will ensue.

Field technicians are the backbone of any organization that relies on machinery or equipment to do its work. When something breaks down, it's their job to fix it. But often, they can't do that until they receive a notification that something is broken.

As the world becomes more interconnected, the need for efficient and effective emergency communication systems has become more apparent. Wireless Emergency Alerts (WEA) are such systems that have been implemented in many countries around the world.

Wireless Emergency Alerts (WEA) is a public safety system that allows customers of participating wireless carriers to receive information regarding public safety issues, warnings, and any imminent attacks.

Alarms systems are central to creating a safe and efficient work environment. They quickly detect and alert your personnel about problems and abnormal conditions in your work environment. That enables your team to take immediate corrective measures to restore normality and safeguard lives and property.