The Growing Need for Mobile Access:

The demand for mobile access stems from the need for increased efficiency and responsiveness in a fast-paced environment. Mobile devices have become an indispensable tool for doctors and staff, allowing them to access sensitive patient data protected under HIPAA, even while on the go. This eliminates the need to stop and look up information on a computer, saving valuable time. Mobile technology goes beyond doctors; affiliates also utilize these devices to communicate, send, and even store confidential data.

Furthermore, the ability of mobile apps to read barcodes on medications, wristbands, and medical charts further strengthens the appeal of mobile devices as a universal data tool. This not only reduces transcription errors but also improves access to information and communication among healthcare professionals. However, these conveniences come at a cost, jeopardizing the very data they strive to protect. 

The Challenge of Cyber Threats:

Healthcare IT departments face a significant challenge as many physicians often use personal phones at work. Even if these phones are equipped with intrusive security measures, they are generally not as secure as work-issued devices. While IT departments can fortify on-site systems and devices, they have limited control over personal mobile devices that constantly move in and out of their purview. This gap in security is well-known to cybercriminals who have shifted their focus accordingly. The healthcare industry has suffered millions of dollars in damages and countless stolen or exposed patient records due to cyberattacks in recent years.

No one wants an emergency to delay or completely halt daily operations. But even with a state-of-the-art IT department, this reality can’t be completely avoided.

You’re an IT service provider with a client account where a critical server that manages payment processing just crashed. You need to get that server operational immediately. And every minute that it’s down can represent thousands in lost revenue for your client.

Healthcare organizations have long struggled with the challenge of unified communications. The demands of providing quality patient care while complying with HIPAA regulations can be daunting. However, there are solutions available that can help healthcare organizations to streamline their communications while remaining compliant with HIPAA.

Not too long ago, the use of mobile devices inside organizations was a foreign and often heavily debated concept.  The rapid increase of BYOD integrations and Mobile Application Management (MAM) has become an evolving phenomenon with many personal mobile devices present in the work place.

BYOD offers the capability to support fewer employee network devices, yet still unleashes productivity amid employees and partners. A successful BYOD implementation leverages the organization’s network and gets the best out of consumer technology.  In combination with cloud-based applications, personal device expansion, and data center reorganization, BYOD and MAM provide an opportunity for organizations to build the best network design with mobility in mind.  Managing BYOD and MAM properly is an integral part of any growth strategy. Organizations that incorporate formal programs and successful training will reap five crucial benefits:

Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our third IT incident in this series we will be looking at how to enhance communications that are limited to email and SMS.