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Webinars

On-Demand Webinars

Deep-dive sessions from HipLink experts covering critical communications strategy, integration best practices, and real-world deployment walkthroughs.

Featured Sessions

On-Demand Webinars

Each session is led by HipLink engineers and covers real deployment scenarios — not sales pitches.

Coordinate Response When Cyber Disrupts Operations

Pamela LaPine — CEO & President 45 min Aug 13, 2026

Cybersecurity systems can detect an incident. They do not always coordinate what happens next.

When a cyber event disrupts normal systems, operations may have to work without email, VPN access, ticketing, automation, or other familiar workflows. This session shows how organizations can reach the right people, confirm who owns the response, escalate when no one responds, and keep operations moving while normal systems are impaired.

 

Key Takeaways

  • Building a scalable, intelligent, and auditable alerting framework for 2026
  • Why detecting a cyber incident and coordinating the operational response are two different problems
  • How to route critical alerts by role, on-duty responsibility, location, and operational impact
  • How confirmations and automatic escalation prevent silence from becoming a response failure
  • How to test alternate communication paths and maintain a clear response timeline during disruption

From Alerting to Action: Building an Operational Response Layer

Pamela LaPine — CEO & President 45 May 15, 2026

Most organizations have invested in monitoring tools, ticketing systems, and some have a communication platform or paging software. What is often missing is the response layer between those systems and the people responsible for taking action. That is where incidents stall, handoffs break down, and accountability starts to slip.  This session outlines a practical framework for building that response layer across IT incidents, facilities alarms, security events, and operational coordination without replacing the systems already in place.

Key Takeaways

  • Why "alert sent" and "incident handled" are two different metrics
  • How to route by role, schedule, and on-call responsibility
  • Deterministic escalation that removes manual follow-up at 3 AM
  • What audit-ready response documentation looks like

From Alert Noise to Operational Control: How Healthcare Teams Orchestrate IT, Facilities, and Operational Alerts in 2026

Pamela LaPine — CEO & President 45 min February 12, 2026

Hospitals don't suffer from a lack of alerts. They suffer from too many, routed to the wrong people, across too many systems, with no closed-loop proof that anyone acted. In 2026, the real shift isn't "sending faster notifications." It orchestrates response across the whole facility — IT incidents, facility alarms, security events, operational coordination, and the escalations that keep uptime, safety, and compliance intact. This session breaks down how modern healthcare organizations move from alert noise to operational control.

Key Takeaways

  • Why alert fatigue is now a facility-wide operational risk, not a single department problem
  • How to route alerts by role + schedule + escalation, instead of blast lists
  • How "closed-loop" alerting works: acknowledgment + automatic escalation when there's no response
  • How to unify alerts across legacy + modern systems without ripping and replacing what already works
  • What "audit-ready" looks like: who was notified, when, how, and what happened next

From Noise to Clarity: Alarm Management in 2026

Pamela LaPine — CEO & President 45 min December 11, 2025

This session covers the key trends reshaping alarm management and critical communications — from AI workflows and smart automations to API-driven integrations that cut alarm noise. With real-world examples from hospitals, utilities, and public safety, learn how to build a scalable, intelligent, and auditable alerting framework for 2026.

Key Takeaways

  • Key trends reshaping alarm management and critical communications
  • AI workflows, smart automations, and APIs to cut alarm noise
  • Real-world examples from hospitals, utilities, and public safety
  • Building a scalable, intelligent, and auditable alerting framework for 2026
Why Watch

Not Another Vendor Webinar

These sessions are built for operations teams, IT leaders, and integration engineers — people who need depth, not demos.

Expert-Led, Not Sales-Led

Every session is presented by HipLink engineers who design and deploy critical alerting systems — not marketing teams reading slides.

Real Deployment Scenarios

Learn from actual integration patterns, escalation designs, and failover strategies used in production environments.

Actionable Takeaways

Walk away with concrete steps you can apply to your own alerting infrastructure — from policy design to compliance configuration.

When operational response can't be left to chance.