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Webinars
On-Demand Webinars
Deep-dive sessions from HipLink experts covering critical communications strategy, integration best practices, and real-world deployment walkthroughs.
Featured Sessions
On-Demand Webinars
Each session is led by HipLink engineers and covers real deployment scenarios — not sales pitches.
From Alerting to Action: Building an Operational Response Layer
Pamela LaPine — CEO & President
45
May 15, 2026
Most organizations have invested in monitoring tools, ticketing systems, and some have a communication platform or paging software. What is often missing is the response layer between those systems and the people responsible for taking action. That is where incidents stall, handoffs break down, and accountability starts to slip. This session outlines a practical framework for building that response layer across IT incidents, facilities alarms, security events, and operational coordination without replacing the systems already in place.
Key Takeaways
- Why "alert sent" and "incident handled" are two different metrics
- How to route by role, schedule, and on-call responsibility
- Deterministic escalation that removes manual follow-up at 3 AM
- What audit-ready response documentation looks like
From Alert Noise to Operational Control: How Healthcare Teams Orchestrate IT, Facilities, and Operational Alerts in 2026
Pamela LaPine — CEO & President
45 min
February 12, 2026
Hospitals don't suffer from a lack of alerts. They suffer from too many, routed to the wrong people, across too many systems, with no closed-loop proof that anyone acted. In 2026, the real shift isn't "sending faster notifications." It orchestrates response across the whole facility — IT incidents, facility alarms, security events, operational coordination, and the escalations that keep uptime, safety, and compliance intact. This session breaks down how modern healthcare organizations move from alert noise to operational control.
Key Takeaways
- Why alert fatigue is now a facility-wide operational risk, not a single department problem
- How to route alerts by role + schedule + escalation, instead of blast lists
- How "closed-loop" alerting works: acknowledgment + automatic escalation when there's no response
- How to unify alerts across legacy + modern systems without ripping and replacing what already works
- What "audit-ready" looks like: who was notified, when, how, and what happened next
From Noise to Clarity: Alarm Management in 2026
Pamela LaPine — CEO & President
45 min
December 11, 2025
This session covers the key trends reshaping alarm management and critical communications — from AI workflows and smart automations to API-driven integrations that cut alarm noise. With real-world examples from hospitals, utilities, and public safety, learn how to build a scalable, intelligent, and auditable alerting framework for 2026.
Key Takeaways
- Key trends reshaping alarm management and critical communications
- AI workflows, smart automations, and APIs to cut alarm noise
- Real-world examples from hospitals, utilities, and public safety
- Building a scalable, intelligent, and auditable alerting framework for 2026
Why Watch
Not Another Vendor Webinar
These sessions are built for operations teams, IT leaders, and integration engineers — people who need depth, not demos.
Expert-Led, Not Sales-Led
Every session is presented by HipLink engineers who design and deploy critical alerting systems — not marketing teams reading slides.
Real Deployment Scenarios
Learn from actual integration patterns, escalation designs, and failover strategies used in production environments.
Actionable Takeaways
Walk away with concrete steps you can apply to your own alerting infrastructure — from policy design to compliance configuration.