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CAD Integration
Public Safety Integration
CAD Integration for Public Safety
Connect your CAD system to HipLink so predefined paging plans and responder workflows run automatically based on the incident, reducing manual dispatch work and getting critical information to the field faster.
What CAD Integration Enables
Purpose-built to turn CAD events into faster, more reliable responder communication without adding more work in the dispatch center.
Automated CAD Event Alerting
Automatically send incident notifications from CAD to the right responders, supervisors, or specialized units based on the event and the associated paging plan.
Faster Information to the Field
Deliver dispatch details quickly so responders in the field can make better decisions with more timely situational awareness.
Role- and Scenario-Based Routing
Route messages by unit, role, jurisdiction, schedule, incident type, or scenario using configurable rules and filtering.
Multi-Unit & Special Teams Activation
Support fire, EMS, law enforcement, command staff, & specialized unit notification from the same CAD-driven workflow. Users include SWAT, crisis intervention officers, CSI, & bomb squad, etc.
Response Visibility and Accountability
Track delivery status and two-way responses in real time so dispatch and command staff know what happened without repeated phone calls.
After-Action Reporting & Forensics
MMaintain logs, reporting, and message traceability for post-incident review, operational accountability, and forensic visibility.
How It Works
From CAD event to automated responder notification.
01
CAD Generates an Event
A 911 call, dispatch assignment, or incident update creates an event in the CAD system.
02
HipLink Applies the Workflow
HipLink uses the predefined paging plan and rules to determine who should be notified based on incident type, role, unit, schedule, or scenario.
03
Responder Receive the Alert
The 2-way alert is delivered through the appropriate channels, including SMS, voice, pager, desktop, or HipLink Mobile with confirmation options.
04
Status & Automated Escalation
Dispatch and command staff can see status in real time, while HipLink escalates to backup personnel or supervisors when required.
Integration Details
Connects to to CAD via APIs and gateways
Supports incident driven routing by , unit role, jurisdiction, schedule, and scenario.
Delivers to SMS, voice, pager, desktop pop-up, or HipLink mobile app
Full 2-way response and real-time status tracking
Supports specialized unit workflows and broader multi-agency response coordination
Compatible with all CAD platforms including CentralSquare, Hexagon, Tyler, Motorola, and more.
Best Fit Environments
911 dispatch centers and PSAPs
Fire departments with multi-station dispatch
EMS services requiring coordinated responder notification
Law enforcement agencies with with specialized team activation needs
Regional emergency coordination centers and multi-agency environments
Ready to connect your CAD system with HipLink?
See how CAD integration helps automate paging plans, reduce dispatcher workload, and get incident information to responders faster.