Resources
Insights, Guides & Proof for Critical Communications
Educational resources and real-world implementations for alert management, paging, mass notification, and incident response environments.
Guides & eBooks
Webinars
Case Studies
Blog & Articles
Integrated Application Paging
Connect third-party systems to HipLink for automated routing and escalation.
Best for: CAD, EHR/EMR events, monitoring tools.
Desktop Texting & Paging
Operator-driven messaging from desktop to individuals and groups—fast and controlled.
Best for: NOCs, dispatch desks, operations centers.
HipText+ Desktop to SMS
Desktop-to-text messaging for teams that need a reliable channel.
Best for: internal operations and urgent coordination.
HipLink Mobile Application
Mobile response for on-call teams—receive, acknowledge, escalate, and act remotely.
Best for: field teams, clinical staff, IT on-call.
Automated Alarm Management
Filter alarm noise and route only actionable alerts with policy-based escalation.
Best for: healthcare alarm fatigue, facilities/BMS, monitoring.
Mass Notification
Reach large groups quickly with consistent delivery across channels.
Best for: public safety alerts, continuity, facility-wide notices.
One command layer across every product
Sources
CAD • SCADA • IT
Hiplink
Command Layer
Destinations
SMS • Voice • App
Routing
Acknowledgement
Escalation
Audit Trail
Shared Capabilites
Built into every product
Role-based routing
Direct messages to the right person based on role, schedule, or on-call status.
Multi-channel delivery
Reach recipients via SMS, voice, pager, email, or mobile app—simultaneously or in sequence.
Acknowledgement + escalation policies
Define response windows and automatic escalation paths when acknowledgements don't arrive.
Audit-ready documentation
Every message, response, and escalation is logged with timestamps for compliance review.
Reporting & response insights
Track response times, delivery rates, and team performance across all communication events.
Proven Results
Trusted by critical industries
Public Safety
Reduced dispatch-to-acknowledgement time with automated escalation workflows.
Healthcare
Decreased alarm fatigue by filtering and routing only actionable clinical alerts.
Enterprise IT
Improved incident response with integrated on-call scheduling and multi-channel delivery.