Higher Education — IT Alerting & Operational Notification
IT alerting and operational notification for a higher education institution
Overview
Campus-wide alerting for IT outages, facilities emergencies, and administrative notifications with role-based routing across departments.
The Challenge
The university's decentralized IT structure meant each department handled alerts differently. There was no consistent way to notify faculty, staff, or facilities teams about outages, emergencies, or maintenance windows — leading to confusion and delayed response.
The Solution
HipLink unified campus-wide alerting under a single platform, with department-level escalation policies and role-based delivery. Integration with the university's monitoring and facilities management systems enabled automated, context-aware alerting.
Results
- Unified alerting across 12 departments and 40+ buildings
- Automated facilities alerts for HVAC, power, and access systems
- Campus-wide emergency broadcast in under 30 seconds
- Role-based routing eliminated irrelevant notifications