Oklahoma Hospital — Trauma Paging and IT Alerting
Unified critical alerting for trauma activations and IT outage escalation
Overview
Deployed multi-channel paging for trauma team activation alongside automated IT alerting, reducing response coordination time and eliminating single-point notification failures.
The Challenge
The hospital relied on aging pager infrastructure with no fallback for missed alerts. Trauma activations depended on a single nurse coordinator manually paging the team, creating dangerous delays. IT outages were reported via email — often buried and missed during off-hours.
The Solution
HipLink was deployed to automate trauma team activation with multi-channel delivery (pager, SMS, mobile push) and integrated with the hospital's IT monitoring stack for real-time infrastructure alerts. Role-based escalation policies ensured every critical event reached the right person within seconds.
Results
- Trauma team assembly time reduced by over 35%
- Zero missed IT outage alerts in the first 12 months
- Full audit trail for compliance and incident review
- Eliminated single-point-of-failure in notification delivery