Sheriff Department — Operational and Emergency Notification
Integrated CAD-to-paging workflows for dispatch accountability
Overview
Connected CAD dispatch systems directly to HipLink paging infrastructure, ensuring every dispatched event reaches the right responders with full audit trail.
The Challenge
Dispatch notifications were inconsistent — some went through radio, others through a mix of phone calls and manual pages. During high-volume periods, officers in the field missed critical updates, and there was no way to confirm receipt or track escalation.
The Solution
HipLink integrated directly with the department's CAD system, automating alert delivery to the right units based on event type and jurisdiction. Acknowledgement tracking and escalation rules ensured no dispatch event went unaddressed.
Results
100% dispatch event acknowledgement tracking Automated escalation for unacknowledged alerts Reduced manual dispatch coordinator workload by 40% Full integration with existing CAD infrastructure