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Need better business continuity? Then you need the best critical messaging and alert software for business. Your business continuity plan will help you prevent and recover from business disasters. Every business should have this kind of plan. However, your business continuity plan needs effective communication. Otherwise, your plan will fall flat and leave you vulnerable to disaster. Don’t worry. This is where HipLink comes in. HipLink provides the fastest, most effective business communication for emergencies. Here’s how you can use HipLink for your business continuity plan.

 

Build Resilience with Communication

First of all, you can start by finding the HipLink plan that will work best for your company. Talk to a HipLink representative about your options. When you add HipLink to your business continuity, you’ll build resilience. Businesses with communication resilience perform better than those without it. By using HipLink, you’ll make sure that your business can stand up to virtually any emergency. HipLink communication lets you avoid confusion during an emergency. It also lets you increase your company’s safety.

 

 

 

 

 

 

 

 

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Assign Responsibilities

Now you have the perfect critical messaging and alert software for business use. What happens next? Now is a great time to assign responsibilities in case of emergency. When you make responsibilities clear before an emergency occurs, you’ll feel calmer and more prepared if an emergency does happen. HipLink can help with this part, too. It includes specific, targeted communication so that the right message gets to the right person at the right time.

 

Educate Employees

When you implement a critical messaging and alert software for business use, you’ll need to educate your employees about the new system. HipLink can help with this part too. HipLink offers different support and training options that you can use to bring everyone up to speed.

 

Test Your Communication

Finally, you should test your communication on a regular basis. Have emergency drills that will prepare your employees in case of disaster. When it comes to critical messaging and alert software for business, practice makes perfect. Let your emergency protocol become muscle memory. That way, if a real disaster happens, you and your employees will know exactly what to do.

 

Critical Messaging and Alert Software for Business

Need the best critical messaging and alert software for business? Then you need HipLink. HipLink provides the best, most reliable communication every time. Ready to get started? Contact HipLink today.

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Are you getting everything you need from your desktop paging software? Is your enterprise texting service providing you with the best communication? If you’re using HipLink Software, then the answer to both of those questions is, “Yes!” HipLink’s full-service communication software provides businesses the critical notification support that they need.

 

Mass Notification and Targeted Communication

When it comes to desktop paging, enterprise texting, and other forms of business critical communication, you need to make sure that your messages always get delivered, and delivered to the right people. That’s exactly what HipLink does. Do you need a mass communication resource in case of emergencies? HipLink provides fast, reliable notification resources for mass alerts. What about more specific communication? HipLink also provides targeted communication resources so that the correct parties can take action, fast.

 

Scalable for Any Business or Organization

How scalable is your communication software? Does it seamlessly fit your organization’s needs? With HipLink Software, it can. HipLink’s services such as desktop paging, enterprise texting, and more are all completely scalable. When you don’t have the right amount of resources, your communication can stagnate. Don’t wait until an emergency to find out whether or not you have what you need. Get HipLink and rest assured that you have all of the right resources.

 

Third-Party Integration

Communication software such as desktop paging software should offer as much simplicity as possible. That’s why HipLink has seamless third-party integration. You can integrate HipLink Software with any third-party application so that you don’t have to change your entire system. Furthermore, HipLink supports all carrier communications and protocols. There’s no need for added complications with HipLink.

 

Absolute Support

You need communication software with absolute support. After all, what good is communication software without communication on all levels? When you need help or have questions about your software, the HipLink team is on your side. We offer support at every step of the way, whenever you need it. Don’t settle for a software team that isn’t there to support your needs.

 

Desktop Paging, Enterprise Texting, and More

Whatever your communication needs may be, HipLink is ready to take care of them with top-level, premium communication. With desktop paging, enterprise texting, and more, HipLink provides precise, fast reliable notification software. Want to see what HipLink can do for you? Request your free demo today.

 

 

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First Responder and Search and Rescue teams need notification software they can rely on. In this line of work, every second counts. People depend on their lifesaving work, and without the right communication, that work loses efficiency and focus. The HipLink team knows the importance of fast and accurate communication. That’s why we provide the perfect notification software for first responders and search and rescue teams. Here’s how we meet First Responder and SAR communication and messaging needs to save time, while saving lives.

 

Immediate Action

First Responder and SAR teams have to spring into action at a moment’s notice. Their communication software should do the same. Thankfully, that’s exactly what HipLink does. HipLink provides the fastest notification software for immediate critical communication. With full escalation, SAR team members can be sure that the right people get the message, every time. When it comes to Search and Rescue, teams can’t afford to waste even a second. With HipLink, they won’t have to.

 

Total Reliability

First Responder and SAR teams can’t have anything less than complete reliability. Even one lost message is one too many when people’s lives are on the line. Thankfully, HipLink’s notification software gets the message where it needs to go, every time.

 

Relevant Messaging

HipLink provides software for all your critical messaging needs. If you need messages that target only those who are on duty at any given moment, we can help with that. You can also use the escalation option, so that if one person doesn’t respond, the next person in line gets the message.

 

Fast Updates

A search and rescue situation can change in an instant. When that happens, every relevant person needs to get updates. HipLink makes it easier for First Responders and SAR teams to send and receive those updates with our critical notification software. This way, rescues can happen quickly, with limited complications.

 

Utmost Simplicity

Of course, speed means nothing if it doesn’t also come with simplicity. There’s no reason to complicate your communication, especially when pressured with lifesaving work. HipLink provides one of the simplest choices in communication. It works within your existing system, and is completely user-friendly.

Notification Software

Looking for the best notification software for your first responder teams? Let HipLink handle your communication needs. Request your free demo today. First Responder and SAR teams face a lot of difficulties on the job. Communication doesn’t have to be one of them.

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3 Ways HipLink Will Change Your Communication Strategy

In the healthcare world, fast, reliable communication is vital. When caring for a patient, there are often multiple levels of caregivers that need to be given information. From the EMT bringing the patient in, to the nurse eventually assigned to the patient, to the clinicians running vital testing, and the physicians who will work to find a solution, it is crucial to be in the loop and have all the most current health information. Mobile communications make management of your healthcare needs much more manageable. HipLink offers a mobile communication software that is extremely reliable.

HipLink can change the communication strategy at any hospital:

Improved Communication Between all Caregivers

A patient in the hospital sees many different faces during their stay. In a given night, they could see an EMT, emergency room doctor, emergency room nurse, and a floor doctor and nurse when admitted. With so many people working on one case, all communication is crucial. Enter HipLink. HipLink is a secure communication software platform that can help healthcare professionals decrease incident response time and work towards a resolution more effectively. With the ability to send real-time, secure messages, escalation alerts and patient updates, all medical professionals can stay in the loop and be aware of all pertinent situations. Whether it is physcian-to-physcian, phycisian-to-nurse or EMT-to-trauma team or other clinicians, HipLink improves communication at every level. HipLink is also able to create “on-duty” groups to ensure that all appropriate members of a care team are receiving information, and ensuring that those who don’t need the message are not inundated with messages that they don’t have to take time to read, reducing alert fatigue. HipLink works on both Wi-Fi and cellular networks so no need to worry about gaps in service. 

Clear Interface

HipLink is simple to use. Smartphones, standard cell phones, tablets, pagers, and IP phones all are supported by HipLink. The messages sent via the HipLink app on phones are fully encrypted to ensure patient confidentiality and HIPAA compliance. The straightforward design of HipLink makes it easy for medical professionals to use. Medical communication works best when all parties involved understand the communication strategy and the mobile interface.

Integration with Existing Systems

Your medical center may already have a communication strategy in place. Not to worry - HipLink easily integrates into existing systems. These systems include Nurse Call, EMRs, laboratory systems, Bed tracking, and more. Integrate HipLink into your existing hospital system and allow it to improve your communication strategies.   

Each step of a hospital’s communication strategy is critical to providing the best patient care. HipLink uses a mobile communications system that is easy to use, simple to integrate, and will greatly improve communication between hospital staff members. Contact HipLink today to learn how our product can further improve your hospital’s communication strategy.        

 

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Streamline Your Wireless Communication Infrastructure

Safelite’s infrastructure is comprised of hundreds of applications, monitored constantly by a network monitoring system. Previously this system did not have a useful way to notify technicians wirelessly of any sudden network anomalies.The company’s main messaging protocol was email, which is unreliable for the notification of network service outages.

 

Any wireless communication between teams required a great deal of tedious programming, including typing individual email addresses for delivery.Precisely for this reason, Ted Meisky, the Manager of Open Systems for Safelite was tasked to find a more reliable wireless communication system for his company. During his search he discovered that HipLink was the only viable solution.

 

Here are some reasons that led to Safelite to choose HipLink to help streamline their wireless communication infrastructure:

 

 
Scheduling and Escalation

 

Upon looking for a wireless communication solution perfect for his company, Ted performed copious research. His results led him to conclude that only HipLink would work with Safelite to find the perfect communication plan for their company. Ted stated that he was “immediately impressed” with HipLink’s very robust group scheduling and escalation features, both of which Safelite had been sorely lacking in their past communications plans. HipLink was able to integrate with the company’s existing contact lists. Safelite was then able to program primary and secondary escalation of network alerts to 80 receivers. HipLink connects to a wide variety of communication types, including email, dial-up, and other wireless messaging protocols.

 

 
Incredible Expandability

 

Ted also found that HipLink’s incredible expandability was a must-have for Safelite. Using HipLink’s command line interface (CLI), Safelite was able to write the code for an additional front-end application that gave individual support groups extra control over their specific scheduling requirements. With this additional feature, the company is able to do things like overriding a team member’s on-call status. With so many receivers on so many different teams, the flexibility of changing schedules at any time is invaluable to the company.

 

Overall, Ted has found that HipLink was the perfect choice for Safelite’s new wireless communication system. It allows the company to centralize the management of their mission-critical alerts while also working around multiple complex schedules. Above all, HipLink worked to redesign communication within the company without forcing the company to redesign their existing infrastructure.

 

 

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Saving Lives through Improved Communication

Medical centers are in the business of saving lives, making patient survival rates heavily dependent on the expediency and efficiency of the medical center’s communication methods. For instance, the ER nurse activates the trauma teams and the doctors and staff need the paging system to keep each other informed of developing situations and emergency cases. Unfortunately, the most common technical solutions for medical communication are outdated and inflexible. 

 

The Oklahoma Medical Center

Medical centers need very specific communication systems in order to meet HIPPA standards which require that sensitive information is protected. This results in limited upgrade options that can restrict opportunities for growth and improvement. However, medical centers do grow. One of the primary problems with an existing system at Oklahoma Medical Center was its failure to keep pace with other key systems. The distributor’s poor customer service and technical support made it difficult to fix problems or improve existing flaws.

 

An Oklahoma Medical Center needed more from their communication service. They needed hardware and software that could reach doctors and specialists on any device or platform. Any potential solution would have to reach staff on various carriers. A web-based graphical user interface (GUI) would simplify communication. Most importantly, the new system needed to be reliable, and it needed to back up that reliability with redundancies.

 

HipLink’s Solution

HipLink drew the Oklahoma Medical Center’s attention with the HipLink Desktop Messaging solution. It started at the heart of the medical center’s system by addressing the need for a web-based graphical user interface. This centralized system creates a natural shortcut to processes that took far longer under the old system. As departments were able to use templates for rapid messaging, first responders no longer had to go through phone trees. In addition, on-duty staff could rely on their messaging system to alert them in emergencies.

 

HipLink also implemented carrier redundancy. The system provided additional reliability with automatic failover and carrier support. With the system’s flexibility, the medical center is free to grow and adapt to new technology. This is thanks to HipLink’s scalable products, which transfer easily between different platforms, devices, and carriers.

 

A Brighter Future for Patients

The centralized solutions that HipLink brought to the Oklahoma Medical Center immediately eased the center’s mission to provide the best quality care to patients. With the new system in place, doctors and staff can rely on their paging system. It reaches everyone, cuts down wasted time, and is already saving lives.

 

Time is everything in a medical center, especially one with the diverse range of services offered by the Oklahoma Medical Center. HipLink’s centralized communication system made it possible to communicate faster, easier, and more reliably. Ambulance crews can get information back quickly, and data goes out to all of the relevant teams rapidly. Most importantly, HipLink remains involved with their system, providing the support the medical center requires. 

 

 

Read our case study HERE.

 

 

 

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Enhance Clinicians’ Ability to Focus on Direct Patient Care

Grace Hospital in Ohio is commonly known as a high stress and high fatigue environment. Operating as a not-for-profit hospital, within a hospital, Grace handles patients with the most complex and serious cardiac conditions. While they only staff experienced and dedicated individuals, all four hospitals suffered from alarm fatigue, a struggling budget, and strained communication.

 

Alarm Fatigue and its Dangers

 

What is alarm fatigue? This term describes the kind of burnout that affects nurses and clinicians in a high stress environment. Seemingly, every minute of every day, alarms go off in a hospital - given that just about every patient monitoring equipment has an alarm. It often becomes difficult for nurses to differentiate between important, non-emergency alarms, and emergency alarms.

 

HipLink leads the way in providing solutions to this problem. With our technology, alerts are sent to nurses’ smartphones as an alarm goes off. This allows the nurse to immediately see the severity of the alarm and the choice to respond to it. HipLink’s secure messaging system also maintains patient confidentiality, while giving nurses the equipment they need to do their job.

 

High Costs for a Non-Profit

 

Fighting alarm fatigue was based on two main resources of Grace Hospital: cost and manpower. The nursing profession, always in-demand, created a recruiting challenge for Grace Hospital. This was due to its four locations and highly specific work. Given that the hospital is a not-for-profit organization, gathering funding presented a challenge for its less than ideal budget and this affected manpower conditions. Without money to invest in larger technological solutions, the hospital turned to staff members to ease the burden.


The hospital’s solution included setting up a “war room.” From there, clinicians monitored all alerts. When a crisis arose, they directed the nurses to answer it. While this solution was imperfect, it was better than nothing. Unfortunately, it ate into the budget and produced an unnecessary delay in treatment.

 

Now that HipLink and other services presented by AT&T are on the floor, these war rooms aren’t needed. This saves the hospital money by easing staffing problems. Nurses work the floor instead of being on monitoring duty. More gets done and individual patient care goes back to being the main focus.

 

Communication is Critical

 

Grace Hospital now faced the final hurdle of poor communication as the hospital was spread out over four locations. Moreover, each location was housed in a hospital-within-a-hospital. This posed unique challenges to communication. AT&T worked with Grace Hospital to set up a virtual private network that saved them money and supported HipLink messaging.

 

Not-for-profit hospitals like Grace Hospital face mounting obstacles to get the cutting-edge technology that they need. Ohio’s Cleveland area is better served now that Grace Hospital’s four locations are linked. Saving money on monitoring and cutting down on alarm fatigue allows nurses to put their focus back on individual patient care.

 

 

Read our Case Study on Grace Hospital & HipLink HERE.

 

 

 

 

 

 

 

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