eBook: 8 Solutions to resolve "IT Incidents" Faster

Despite continued advances with technology in today’s digital world, information remains our most valuable commodity. To an organization, the speed at
which this information is delivered, recognized and analyzed is critical to their
success in effectively mitigating the impact of an IT incident. In other words,
Mean Time to Repair (MTTR) is best solved by reducing the Mean Time to Know
(MTTK).

Information is knowledge, knowledge is power, and effective communication provides the bridge for that knowledge to be shared.