← Resources
Blog & Articles
Insights on Integrations, System Design & Response Accountability
Ongoing analysis of critical communication patterns — covering alarm management, escalation design, multi-channel alerting strategy, and operational resilience.
Latest Articles
Blog & Articles
Analysis and perspective on critical communication challenges — written for operations leaders, IT architects, and system administrators.
The Gold Standard of Communication for Assisted Senior Living
Placing a loved one with Alzheimer’s or any other memory-impairing disease in an assisted senior living environment is sometimes the best and only option for that person. If faced …
The Undeniable Value of Mass Notification
Let’s be honest, we live in a dangerous world. From school shootings to bomb threats to gang activities, violence is sadly very prevalent today. Luckily, we have the public safety …
How Enterprises Can Improve Their Crisis Management Strategy
There is a shooter in the building. A patient is missing. A tornado is seven minutes away. There is a major fire in the building. Enterprises will inevitably face crises. Preparati…
Keeping PHI Secure to Avoid HIPAA Data Breaches
In this rapidly advancing technological world, an increasing number of healthcare providers are incorporating electronic health record (EHR) technology. In addition, they are also …
How to Effectively Implement Secure Text Messaging in Healthcare
Implementation of Secure Text Messaging (STM) affords healthcare providers a convenient, efficient method to communicate with colleagues in real time. Lab results, medication reque…
Top 5 Reasons for BYOD and Mobile Applications
Not too long ago, the use of mobile devices inside organizations was a foreign and often heavily debated concept. The rapid increase of BYOD integrations and Mobile Application Man…
Transforming Healthcare with Mobile Health Technology
Mobile health technology is transforming the entire healthcare system. The combination of innovative data analytics and mobile technologies are simplifying the methods used by heal…
The Joint Commission’s New Position on Patient Care through Text Messaging
On April 29 th , 2016, the Joint Commission announced its new position on patient care through text messaging. This is a tremendous step forward in healthcare communication and wil…
Secure, Reliable Messaging and Ransomware
How do you keep your communication flow during a cyber attack? The recent cyber attacks in hospitals are raising many questions about safety and security within many organizations.…
The Spirit of Competition Is at the Heart of HipLink
If you have never been to a drag racing event, you are missing the time of your life. You get to walk through the pits and talk to the drivers and mechanics while they are preparin…
AT&T’s Global Supplier Diversity Program Selects HipLink
HipLink is proud to announce that AT&T has accepted the company into its prestigious Global Supplier Diversity Program, which supports our combined commitment to promoting ongo…
The Safelite Group Streamlines Critical Alerts with HipLink Software
In 1947, two Wichita, Kansas business partners opened a small auto glass shop. Forty-five years later, the single shop had expanded into a major corporation, with over 1 million wi…
Why It Matters
Operational Intelligence for Critical Communications
The difference between a reliable alerting environment and a fragile one often comes down to how well the team understands the system before it's tested under pressure.
Informed Decisions, Not Reactive Ones
Understanding alerting architecture, escalation design, and integration patterns before an incident — not during one.
Depth Over Headlines
Each article examines operational challenges with technical specificity — covering protocols, workflows, and system design, not marketing talking points.
Continuously Updated
New articles cover emerging challenges in alarm management, cybersecurity alerting, AI-driven workflows, and multi-channel coordination.