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Kay Enriquez

Kay Enriquez

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Benefits of HIPAA Compliant Mobile Chat

 

HIPAA compliance sets the standard for protection of patient health information ensuring security standards are followed. Provisions for patient privacy and security are necessary in all steps of patient care. Hospitals must balance the need for HIPAA compliance with a requirement for continuous communication between clinicians which can be time-consuming and frustrating. Whether it is between a physician and a nurse or an EMT and an emergency room trauma team, it is crucial that communication be not only immediate, but also secure. With HipLink Mobile, you can send HIPAA compliant text messages to all medical personnel. It dramatically improves the speed and security of communication. Here are some benefits of HipLink Mobile’s HIPAA compliant chat application.

Secure Messaging

Medical clinicians and personnel must be extremely cautious with sharing unsecure patient information even with their coworkers. HipLink Mobile allows providers to send HIPAA compliant text messages with full protection of any PHI. All messages are encrypted at the highest level for full HIPAA compliance while allowing for open communication between users.

HipLink Mobile’s text messaging app uses the highest level of data encryption security both in transit and at rest. The “single session” handshake process in the encryption means the key is constantly changing. This short "time to live" makes cracking the encryption almost impossible. Doctors, nurses, EMTs, and other medical personnel can rest assured that the data they are sending is secure. Thus, HipLink Mobile’s text messages can be used to send ePHI that can include patient identifiers, diagnosis, and history as well as current status without any worry of HIPAA violations. Any attachments sent over HipLink Mobile are also encrypted.  

Easy to Use

Not only is the HipLink Mobile App text messaging feature protected and secure, but it is also simple to use. It works on both Wi-Fi and cellular networks to ensure no gaps in service. Personnel can easily respond to messages via a one-click message response feature. Distinct alert tones make it easy to know when a message is received. Group messages are also simple to send and allow all members of a care team to receive the necessary information with features for automatic escalation.

Remote Device Management

An added safety feature and benefit of HipLink secure messaging is the remote device management capabilities of the application. This allows an administrator to do things like enforce general policy, disable access, or delete data. This feature further increases HIPAA compliance and patient security.

HipLink Mobile’s secure messaging app provides medical professionals with a secure way to integrate HIPAA compliant text messages into their communication system and workflow. Improvements are quickly noticed with the speed and reliability of communication. Contact HipLink today to learn more about How HipLink Software empowers healthcare organizations with a reliable, complete communication platform.

 

Tagged in: HIPAA HIPAA Compliance
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Benefits of an Alert Management System During a Medical Emergency

Effective emergency notification alerts are critical in the world of healthcare. It is vital for medical professionals to have an alert notification system that is reliable and able to reach all members of a care team immediately. HipLink is a mobile communication software system that is used at many large hospital centers. The alert management system integrated within the software makes medical communication on a large scale manageable, while improving the organization’s overall communication strategy. The HipLink alert management system is relied on during medical emergencies.

Improved Response Time in the Hospital

During a medical emergency, every second matters. Wasting time with slow, inefficient communication can be a matter of life or death. During these emergencies, trauma teams use HipLink to communicate critical information. At the scene, the ambulance team can quickly communicate their assessment of the situation. Templates are built into the communication software, so the first responders do not have to spend time typing out a detailed message. The alert notification will then be sent to all members of the trauma team. Once the patient reaches the hospital, the nurses and doctors on call will already be informed about the emergency and have a plan of action. The quick response time helps increase a patient’s chance of survival. The alert notification can also be sent to all types of devices including any smartphone, standard cell phones, IP phones, pagers, or to voice mails via text to speech. HipLink works on Wi-Fi and cellular networks which further improves response time ensuring that there will not be gaps in service.

Improved Response Time Outside of the Hospital

Outside of the hospital, HipLink is effective at improving response time to emergencies in nursing homes. HipLink allows the organization to integrate with patient alarm systems and emergency exit doors. In case of an emergency, the patient pulls an alarm, and all caregivers get an alert. The closest nurse can respond, letting the others know they are responding. If an emergency exit door is open, the caregivers are alerted, so they can investigate quickly. 

Coordination Between Care Team Members

In addition to improved response time, HipLink allows for seamless coordination between all members of a patient care team. Through the HipLink Software, information such as patient updates can be sent during an emergency to all professionals on the team. To ensure message delivery, escalation alerts can be created, giving each designated staff member the alerts that they need to respond to. This coordination can occur at all different levels and be used by a variety of different medical professionals including physicians, nurses, EMTs, or members of a trauma team. All communication is encrypted and HIPAA compliant. 

Communication is key to resolving any medical emergency. The alert notification system in the HipLink Software helps to improve response time and coordination between patient care team members. HipLink is easy to use, extremely reliable, and can be integrated into legacy hospital communication systems and software. Contact HipLink today to learn more about why our mobile app is called the “Easy Button.” 

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3 Ways HipLink Will Change Your Communication Strategy

In the healthcare world, fast, reliable communication is vital. When caring for a patient, there are often multiple levels of caregivers that need to be given information. From the EMT bringing the patient in, to the nurse eventually assigned to the patient, to the clinicians running vital testing, and the physicians who will work to find a solution, it is crucial to be in the loop and have all the most current health information. Mobile communications make management of your healthcare needs much more manageable. HipLink offers a mobile communication software that is extremely reliable.

HipLink can change the communication strategy at any hospital:

Improved Communication Between all Caregivers

A patient in the hospital sees many different faces during their stay. In a given night, they could see an EMT, emergency room doctor, emergency room nurse, and a floor doctor and nurse when admitted. With so many people working on one case, all communication is crucial. Enter HipLink. HipLink is a secure communication software platform that can help healthcare professionals decrease incident response time and work towards a resolution more effectively. With the ability to send real-time, secure messages, escalation alerts and patient updates, all medical professionals can stay in the loop and be aware of all pertinent situations. Whether it is physcian-to-physcian, phycisian-to-nurse or EMT-to-trauma team or other clinicians, HipLink improves communication at every level. HipLink is also able to create “on-duty” groups to ensure that all appropriate members of a care team are receiving information, and ensuring that those who don’t need the message are not inundated with messages that they don’t have to take time to read, reducing alert fatigue. HipLink works on both Wi-Fi and cellular networks so no need to worry about gaps in service. 

Clear Interface

HipLink is simple to use. Smartphones, standard cell phones, tablets, pagers, and IP phones all are supported by HipLink. The messages sent via the HipLink app on phones are fully encrypted to ensure patient confidentiality and HIPAA compliance. The straightforward design of HipLink makes it easy for medical professionals to use. Medical communication works best when all parties involved understand the communication strategy and the mobile interface.

Integration with Existing Systems

Your medical center may already have a communication strategy in place. Not to worry - HipLink easily integrates into existing systems. These systems include Nurse Call, EMRs, laboratory systems, Bed tracking, and more. Integrate HipLink into your existing hospital system and allow it to improve your communication strategies.   

Each step of a hospital’s communication strategy is critical to providing the best patient care. HipLink uses a mobile communications system that is easy to use, simple to integrate, and will greatly improve communication between hospital staff members. Contact HipLink today to learn how our product can further improve your hospital’s communication strategy.        

 

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