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HipLink-Energy and Utilities Industry Turn to Secure Text Messaging Software to Enhance Communication

Text messaging software continues to enhance communication throughout several business industries. For instance, secure text messaging helps to improve overall customer satisfaction. The energy industry and utility industry also benefit from text messaging software that enhances changes in services, payment reminders, and emergency notifications. Enhanced communication often leads to better business practices and improved customer engagement. With secure text messaging software, energy and utility companies begin to bring their business practices up to date. This improvement gives them the competitive edge to keep up with other companies in the same industry.

 

 

Text Messaging Software Improves Customer Satisfaction

 

When energy and utility companies integrate text into customer communications, they bring their business to the next level. The ever-evolving world of technology continues to change the way customers expect businesses to deliver services, invoices, and information. This is due to the variety of uses for text messaging software.

 

Timely payment reminders encourage customers to pay their bill when it is due and ensure that services aren't interrupted. Payment confirmations notify customers of the receipt of their payments. Additionally, shut-off avoidance messages inform customers when their payments are critically overdue. Obviously, text messaging software benefits customers directly. Customers can pay bills easier, more conveniently, and at a time that meets their needs.

 

Text Messaging Software Communicates Changes in Service

 

Another advantage to text messaging software involves customer alerts. Energy and utility companies can communicate helpful information to their customers. Moreover, power outages and routine maintenance can be delivered efficiently to customers. This allows customers to plan accordingly when power outages are expected.

 

In addition to planned changes in utility and energy services, these companies also use text messaging software in the event of an emergency. They also inform customers of downed power lines, loss of heat, or complete power failures. Many families find this particularly helpful as a means to ensure the safety of their children.

 

Text Messaging Software Aids Employee Communication

 

In energy and utility companies, employees usually work out in the field, making communication difficult. Text messaging software allows energy and utility companies to deliver critical messages to their employees. Employees can react quickly to emergency events. Employees also know how to plan their day. Text messaging software also allows the effective communication of schedule changes. With it, employees can make the most of their time. This time-efficient approach benefits both customers and the companies. The enhanced communication that text messaging software offers to employees helps alleviate much of the stress that employees handle every day.

 

Energy and utility companies take consumer demands seriously. In return, they offer more convenient notification and payment options with text messaging software. The enhanced communication that comes from this improvement has been a benefit to customers, employees, and the business itself.

 

 

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Ensure Effective IT Alerting During Outages

In the business world of today, IT infrastructure downtime is unacceptable and bad for business. Worldwide communication must happen in seconds. Even when aspects of network infrastructure are unavailable the rest of the world continues to work.

 

One of the issues facing companies today is IT alerting. Many systems have appropriate support to alert the right IT personnel in the occasion of an outage. However, what happens when the communication method for your alert structure is the part of the system that is down? In the case study that follows, we look at a law firm that experienced this issue and how HipLink provided an effective solution.

 

When a large national corporate law firm identified gaps in its IT alerting system, the company's network monitoring application was robust and fired off emails to IT staff when issues arose. This system worked well, using email as the emergency line by which personnel received messages.

 

Challenges arose when the right people were not receiving intended messages. Other concerns were what would happen if the email server was part of an outrage and what mechanism would key IT staff receive alerts.

 

The law firm needed an additional layer of IT alerting, a way to use dial-up messaging as a workaround when email was unavailable. Employees of the firm that needed constant access to data used wireless laptops and mobile phones. The firm needed a way for the IT systems to communicate with these devices other than email.

 

The answer to the problem was HipLink Solutions’ wireless alert notification software. As the firm already used Microsoft Operations Manager and SMARTS, HipLink integrated seamlessly to offer a workaround in the case of emergency. HipLink’s wireless alert notification software integrates easily to several host protocols. These include TAP, WCTP, SNPP, SMTP, DTMF, and HTTP. These terms are IT-speak for it works with all the commonly used language protocols used to communicate in the digital world.

 

In this case, the law firm used TAP. The TAP protocol is used to easily send messages over landline modems, bypassing any internal systems that may be affected by an outage. This workaround allowed for specified IT team members to receive alerts even when email was not accessible.

 

HipLink’s industry-leading programs and team offered an innovative solution to a simple problem. IT alerting systems help ensure that the right people know about issues so that resolution happens fast. Less down time equals better customer experiences, greater revenue and better business relationships.

 

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Streamline Your Wireless Communication Infrastructure

Safelite’s infrastructure is comprised of hundreds of applications, monitored constantly by a network monitoring system. Previously this system did not have a useful way to notify technicians wirelessly of any sudden network anomalies.The company’s main messaging protocol was email, which is unreliable for the notification of network service outages.

 

Any wireless communication between teams required a great deal of tedious programming, including typing individual email addresses for delivery.Precisely for this reason, Ted Meisky, the Manager of Open Systems for Safelite was tasked to find a more reliable wireless communication system for his company. During his search he discovered that HipLink was the only viable solution.

 

Here are some reasons that led to Safelite to choose HipLink to help streamline their wireless communication infrastructure:

 

 
Scheduling and Escalation

 

Upon looking for a wireless communication solution perfect for his company, Ted performed copious research. His results led him to conclude that only HipLink would work with Safelite to find the perfect communication plan for their company. Ted stated that he was “immediately impressed” with HipLink’s very robust group scheduling and escalation features, both of which Safelite had been sorely lacking in their past communications plans. HipLink was able to integrate with the company’s existing contact lists. Safelite was then able to program primary and secondary escalation of network alerts to 80 receivers. HipLink connects to a wide variety of communication types, including email, dial-up, and other wireless messaging protocols.

 

 
Incredible Expandability

 

Ted also found that HipLink’s incredible expandability was a must-have for Safelite. Using HipLink’s command line interface (CLI), Safelite was able to write the code for an additional front-end application that gave individual support groups extra control over their specific scheduling requirements. With this additional feature, the company is able to do things like overriding a team member’s on-call status. With so many receivers on so many different teams, the flexibility of changing schedules at any time is invaluable to the company.

 

Overall, Ted has found that HipLink was the perfect choice for Safelite’s new wireless communication system. It allows the company to centralize the management of their mission-critical alerts while also working around multiple complex schedules. Above all, HipLink worked to redesign communication within the company without forcing the company to redesign their existing infrastructure.

 

 

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Modernizing Communication to Improve Efficiency

Tooele County was quickly emerging as a profitable and attractive destination for those businesses that were looking to find a growing base of customers. According to reports, Tooele County had also seen a major increase in job growth. Moreover, Tooele County is home to a number of tourist attractions. Tooele County in Utah is only about a thirty minute commute by car from Salt Lake City, making it an ex-urban community that continues to grow in popularity with new families and residents.

 

 

Modernizing Emergency Services

 

Due to infrastructure growth, jobs, and population, Tooele County has had to change its’ emergency services to meet the growing demand. In order to modernize the communication and improve the efficiency of the emergency services units of Tooele County, the county adapted the Spillman CAD (Computer-Aided Dispatch) system. This system uses wireless communications in accordance with a partnership through HipLink’s software.

 

By combining the Spillman CAD and HipLink software, the first responders of Tooele County are able to send and receive automated messages. Both the inbound and outbound messages have real-time updates when responding to either an emergency or a crisis in the county. Text messages are delivered automatically by HipLink’s messaging software and the cell phones and receivers of first responders are connected to agency personnel. Luckily, the men and women of Tooele County emergency services no longer have to wait five minutes or ten minutes for these messages to come through. They will be kept frequently up to date in case they are needed in the county.

 

 

The Benefits of HipLink

 

Because of HipLink’s easy functionality, a registered user of the system can easily access needed tools. For instance, the user could simply log-in, type up a message, select which group(s) of emergency personnel should receive the message, and then hit ‘send’ to relay the message. This simplification saves time and money. Tooele County saves money in their budget by eliminating the need to buy radio pagers to stay in touch with other emergency services personnel.

 

HipLink’s software allows any and all emergency personnel to receive text message updates and alerts directly to their personal cell phone or smartphone device. If first responders have a question about any text message(s), they can reply directly to the sender of the message(s) and ask for clarification if they have any questions or concerns. Instead of worrying about a lack of radio pagers or their poor functionality, HipLink fills in the gap and helps the emergency services of Tooele County get the job done.

 

 

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  • Internet Marketing Tooele
    Internet Marketing Tooele says #
    Tooele is a great community that is growing rapidly. The seventh fastest rate in the nation, the last time that I checked. Anyhow,

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10 Steps for Ensuring HIPAA Compliance

Avoiding HIPAA violations is vital to any organization. This is especially true since penalties have continued to increase under the Omnibus Final Rule.

 

The following 10 steps are suggested to help organizations achieve HIPAA compliance with the final rule:

 

 

1. Development of Privacy Policies

 

Privacy policies play a major role in HIPAA compliance. Under the final rule, healthcare organizations must develop and implement privacy and security policies and procedures. These policies and procedures should be well documented and include steps to take when a breach occurs.

 

 

2. Appointment of Privacy and Security Officers

 

Security goes hand in hand with privacy. Therefore, all healthcare organizations should have a privacy and security guard. These jobs can be done by two people or one individual, but they must be conversant with all HIPAA regulations and policies.

 

 

3. Conducting Regular Risk Assessments

 

Health privacy and security is at risk daily, in this technological age. In order to identify vulnerabilities, healthcare organizations should regularly conduct risk assessments. This will ensure that health information is secure and prevent future problems.

 

 

4. Adoption of Email Policies

 

In regard to the use of email, policies must be in place that both protect and guard the transfer of health information. While HIPAA does not prevent the use of email for transmitting protected health information, healthcare organizations should make sure that their patients are aware of the risks that come with distributing health information over email. Email encryption is the best solution for healthcare organizations. It ensures that patient health information remains secure.

 

 

5. Adoption of Mobile Device Policies

 

Strict policies should be implemented regarding the storage of protected health information on portable electronic devices. The removal of these devices should be regulated from the premises. Healthcare organizations should familiarize themselves with HHS guideline on how to properly use mobile devices.

 

 

6. Training

 

Regulations and policies are continually changing to stay on top of privacy and security risks. For this reason, all employees that disclose protected health information need proper training in order to stay in compliance with HIPAA. There should also be regular refresher courses to update employees on new policies and procedures.

 

 

7. Notice of Privacy Practices

 

A notice of privacy practices gives patients a sense of security because it helps them understand just how their information is protected. All patients should receive a Notice of Privacy Practices. This should also be displayed on the healthcare organization's website and the organization should obtain an acknowledgment receipt from all of their patients.

 

 

8. Entering into Valid Agreements

 

Healthcare organizations work with a myriad of business associates, from billing to imaging. Before entering into any new agreements, organizations must verify the validity of all associates and subcontractors. Any existing and future business associate agreements should be in compliance with updated changes to HIPAA under the final rule. One such change is the expansion of business associate liability.

 

 

9. Adoption of Potential Breach Protocols

 

All healthcare organizations must have a protocol for investigating potential breaches of protected health information. The Risk of Harm Standard and the risk assessment test can be used to determine if a breach has occurred. The appropriate authorities should be contacted if a breach has occurred.

 

 

10. Implementation of Privacy Policies

 

Having policies is good, but without proper implementation, they are empty words. Privacy and security policies must be properly implemented by healthcare organizations. Moreover, violation of these policies should result in the sanction of any employee who violates them.

 

Following these 10 steps helps to ensure that healthcare organizations remain HIPAA compliant. With the changes and updates of this final rule, staying on top of HIPAA compliance means a smaller likelihood of violation and penalty. It’s also advised that healthcare organizations check the available resources on the Office of Civil Rights website.

 

 

 

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