Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our seventh IT incident in this series we will be looking at how to prioritize alerts to prevent you from missing the most important ones.
How Can You Prioritize Alerts to Prevent Missing the Important Ones?
Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our seventh IT incident in this series we will be looking at how to prioritize alerts to prevent you from missing the most important ones. HipLink Software has been the premier provider of software for wireless text and voice communication to global organizations of all sizes for over twenty years, and our experience and industry expertise makes us familiar with the ins and outs of IT incidents and the fastest solutions to those problems.
Your Team is overwhelmed with Alerts and Ignore/Miss the Important Ones
Particularly in large organizations with a multitude of departments, employees often feel overwhelmed with internal communications. In many cases, these notifications sent company-wide do not pertain to every employee, and so they start to ignore these messages as they get bogged down by them. We offer automated solutions that can help you accomplish a better and more streamlined communication system, ensuring that the right recipients and the right escalation paths are set up to receive specific notifications. This is another common IT problem that we see, and we have broken it down into three sections: what is the challenge, why is it happening, and what is the solution to resolve the issue. Check out our Automated Alarm Management System.
The Symptom
“I get so many messages that don’t apply to me; I missed that last request.”
Unfortunately, it becomes more difficult to determine which communications are the most important when employees receive an overwhelming amount of alerts.
Why Does this Occur?
“Alert fatigue” occurs because it is easier to communicate to as many people as possible so the right people don’t get missed. This relies on the recipient to filter what applies to them or doesn’t, and after a while end users stop seeing mass communications as relevant or important because they so often receive messages about issues they have no responsibility for.
What is the Solution?
If you can’t tell which alerts are important to you, specifically, nor how important they are, then nothing is a high priority. For almost any type of incident, trigger notifications can be automatically launched from your monitoring and operations systems. When those are connected to your ticketing and communication systems, they can be automatically escalated to the right people.
Communication templates that include the proper recipients and escalation paths should be easy to use and update as staff moves through or out of the organization. If updating templates requires custom coding, for example, they are less likely to be updated and your organization will be less prepared.
Contact HipLink Software to Get Started
HipLink Software is here to help you prioritize your notification system so that nobody on your team misses important alerts, no matter the size of your organization. We are always happy to discuss communications solutions for your particular needs or to answer questions that you might have. If you would like to send us a message, please feel free to contact us today to get started! You may request a demo, download a trial, or ask us any questions. Get in touch with us and let’s streamline the notifications for your organization.