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How do you stay on top of your alarms? You get the information that you need and filter out anything unnecessary. A good alarm management system will help you do just that. It will give the information that you need, as you need it.

HipLink Software has a configuration specializing in alarm notification that can be integrated with countless systems and applications. As a result, you can get notifications about fire alarms, medical emergencies, entry violations, environmental monitors, and so much more. Ready to learn more? Here’s what you should know about automated alarm management.

 

Details Matter - And You Can Have More Than You Think

In case of an emergency, the right people need to know and how to respond. Even in a non-emergency, some events require fast human action. In either of those cases, automated alarm management can reduce stress. When an emergency or a response-demanding event occurs, your automated alarm system can give all of the relevant party’s information on what’s happening and how to respond. Even better, you can set predetermined rules that will trigger different messages. This way, your teams can take specific action right away.

 

Streamlining Means More Responsive Action – Reduced Alarm Fatigue!

How do you respond when you hear a car alarm in the distance? If you’re like most people, you probably don’t do anything. That’s because car alarms go off all the time. They usually don’t mean anything. As humans, when we hear a certain sound enough times, we filter that sound out of our minds. Automated alarm management can prevent the same thing from happening to your critical communications. HipLink’s Alarm Notification Gateway can streamline and target your notifications, sending the most relevant information only to the most pertinent people necessary. As a result, your teams won’t get bombarded with messages that they don’t need. When they receive an alert, they’ll know it’s their time to act, and they’ll act fast.

 

You Can Have Alarm Escalation  

With HipLink’s Alarm Notification Gateway, alarms can be escalated when needed. This means you can have a confirmed response to your alarms when urgent by requiring a user to respond in a specified amount of time, or the alarm is escalated to another person or to a supervisor. This way, your alarms don’t ever go unheeded.

 

Automated Alarm Management with HipLink

At HipLink, we know that choosing an automated alarm system is a big step. That’s why you can request a free demo or download a trial. Get your trial today and see how HipLink can make the most of your critical communication needs.

 

 

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EMTs arrive on the scene as the first line of medical help. Within moments, they have to assess the situation, administer correct care, and help transport the patient to the Emergency Room. With the right critical communications software, EMTs and other emergency first responders can respond faster, more accurately, and with more confidence than they would without the software. As a result, patients receive better care and may have stronger chances of survival. That’s where HipLink Software and HipLink Mobile come in. HipLink Software is a desktop software that speeds mass communication among hospitals and other settings. HipLink Mobile is an app that enhances communication on a smaller scale. Let’s take a look at how both of these products can help EMTs get the job done.

 

Fast and Accurate Communication

EMTs must work quickly, and they must maintain a line of communication with the hospital while they work. This situation gets demanding and stressful, but the right critical communications software can help. With HipLink Software, EMTs receive accurate information before they even arrive on the scene. As a result, they can assess the situation right away. They’ll be empowered to make the right medical decisions because they’ll understand important details. This speed and accuracy can make all the difference for patient.

 

On-the-Go Information

EMTs and other first responders benefit from HipLink Mobile, HipLink’s phone and tablet app. HipLink Software’s desktop communication is invaluable to hospitals and other settings, but the mobile app is critical for on-the-go emergency personnel. Once again, the key to good critical communications is speed. HipLink Mobile provides that speed. With predetermined and automated text messages, HipLink Mobile lets EMTs maintain communication without wasting any time. They can keep their focus on the patient while keeping the hospital personnel updated on the situation.

 

HIPAA-Compliance at Every Step

Aside from slowing down communication, ordinary emails and text messages can compromise patient privacy. Both HipLink Software and HipLink Mobile provide a solution. These products maintain HIPAA compliance at every step in the critical communications process. These highly-secure communication tools protect patient privacy with encryption, so EMTs and other personnel can communicate with one another without worry.

 

Critical Communications with HipLink

Are you looking for the best, fastest, and most accurate critical communications tools? Then HipLink Software and HipLink Mobile are ready to help. HipLink Software and HipLink Mobile can revolutionize your communication. Don’t just take our word for it, though. Download your 15-day trial to try these products for yourself.

 

 

 

 

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Improve Alert Response Time and Employee Productivity

 

Imagine you are the CEO of a large financial institution and your organization is losing approximately $1,000 per minute in revenue opportunities and employee productivity.  Your organization has a complex IT infrastructure and must monitor several critical business systems utilizing CRM, network monitoring tools, and custom in-house solutions. You have a room fully staffed with numerous dispatchers to respond to every alert – whether it is from the help desk or there is an emergency that needs handled immediately.  Yet your organization is still losing money in network downtime.  Why?  What is the solution?

 

In your organization, when an alert is received and it is not responding immediately, it jumps to the next operator.  This process continues until the problem has been acknowledged.  If an alert moves through 10 people before being acknowledged, that is one part of the slow alert response time.  When the alert is finally recognized, it must be determined what system the alert is pertaining to, who manages the system, the best way to contact that person, and then make contact to address the problem.  That is a lot of time when responding to an alert. 

 

Even more time is lost when contacting the technician because each has requested to be notified by pager, email, telephone, or a collaboration of all three ways.  This method can take approximately 30 minutes to simply notify and dispatch someone to fix the problem. You need a solution to minimize downtime and the financial liability affiliated with lost revenue and reduced employee productivity. 

 

Improving your notification system by automatically alerting technicians and sending immediate notifications of network oddities to lessen downtime is what HipLink Application Messaging does – and a lot more.  By providing your organization with a complete wireless communication and a rock-hard notification system, your organization will be able to substantially reduce alert response time. Automatic alerts are sent to technicians and they see problems as they occur, not 30 minutes later.  In fact, at one large financial institution, HipLink generates 1.3 million messages annually with each being processed and delivered in less than 30 seconds.  Not only has this reduced amount of downtime, but also has saved the company thousands of dollars per day.

Furthermore, HipLink provides the ability to review detailed notification records.  This helps ensure problems are addressed and resolved in the timeliest manner. 

 

Implementing HipLink Application Messaging can lessen the impact of a problem as well as speed up the resolution of an event.  A robust, highly scalable solution that is very easily integrated with any software application, HipLink Application Messaging offers the following advantages:

 

  • One-Way & Two-Way Messaging with all text and voice wireless receivers
  • Supports all alphanumeric and numeric pagers, wireless devices, cell phones, landline phones, faxes, etc.
  • Supports all wireless carriers and protocols
  • Advanced Message Filtering
  • GUI (Graphical User Interface) Administration

 

Your organization is now saving $28,000 per incident ($1,000 per minute from lost revenue and reduced productivity).  With alerts generated by HipLink, your company could reduce its staffing requirements for monitoring network conditions, consequently saving a lot of money and freeing extra resources. Ensuring the right person receives the right notification via department and grouping features, HipLink offers additional cost savings in paging and texts.

 

Improved alert response time, financial gains, and increased employee productivity is one phone call away.  Call HipLink today at 1-800-524-7503 to get your organization back to gaining time and money.  

 

 


You can read our Large IT Department Case Study HERE

 

 

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