When most people think of hospital alarms, they picture bedside monitors and rapid response teams. Some of the most costly and disruptive risks, however, start behind the scenes in the plant room, chiller, boilers, OR freezers, blood bank fridges, boilers, and HVAC systems.
Hospital operations have become far more complex for single-channel communication. IT, facilities, EVS, security, and transport teams work across devices, shifts, and buildings, which makes real-time coordination and communication more challenging.
Every day, hospitals deal with a flood of alarms; from nurse call systems and security to infrastructure equipment, generators, med gas, HVAC units and fire panels. Some of these alerts are urgent, but not all.
In today’s high-stakes enterprise environment, delays in emergency communication can result in lost lives, disrupted operations, and costly compliance failures. From extreme weather to ransomware attacks and internal system outages, poor incident response is often a result of flawed communication, rather than a flawed strategy.
If you’re working in IT In 2025, diligence is your watchword (or one of them). At every turn, there are hackers and thieves trying to steal your information and that of your customers. That’s why it is vital to have IT management software to help prevent and respond to attacks.
Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For the eighth IT incident in this series we will be looking at how to effectively communicate with internal and external groups outside of the IT team, ensuring that these communications occur as efficiently as possible.
Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our seventh IT incident in this series we will be looking at how to prioritize alerts to prevent you from missing the most important ones.
Welcome back to our series “8 Solutions to Resolve IT Incidents Faster”. This time, we’re looking at how to easily escalate issues to the right team so the right people are responding to each incident.
Welcome back to our series, 8 Solutions to Resolve IT Incidents Faster. For our fifth strategy, we’re looking at how to prevent unnecessary redundancy in an organization’s communication systems.
Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our fourth IT incident in this series we will be looking at how to streamline the coordination and communication of tasks, so you can better know who is and who is not doing which things.
Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our third IT incident in this series we will be looking at how to enhance communications that are limited to email and SMS.
Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our second IT incident in this series we will be looking at how to resolve after-action reporting that is not sufficient enough to improve future response.
Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our first IT incident in this series we will be looking at how to resolve inefficient workflows between disparate systems and point solutions.
Many industries and organizations use critical communication and emergency messaging to ensure safety and to save lives. With the most up-to-date technology, these organizations communicate quickly and safely during those times when they need communication the most. When you choose your emergency communication software, though, make sure that it comes with fast, easy installation and overall user-friendliness.
This is a series of posts on ways to mitigate the costs of IT downtime by improving communication. As the proverb goes, “the best time to plant a tree was twenty years ago. The next best time is now.” Ask PG&E if an ounce of prevention might have prevented a ton of heartache.
Famed American poet Robert Frost wrote “good fences make good neighbors” in his 1914 poem, “Mending Wall.” While the literati might like to spend countless hours parsing every word in that phrase, we’re taking it more literally.
In a perfect world, companies would never experience business relationships with service providers, vendors, or even clients where a disconnect occurs. Instead, everyone would be in sync, and as a result business would run smoothly. The reality, however, can be quite different.
Any textbook or guide on organizational performance management will tell you that you can’t improve what you don’t measure. The whole idea of key performance indicators (KPIs) is that they provide a brief measurement of some performance metric based on accurate data.
No matter how many preventative strategies are implemented by a company, incidents can and do happen. Whether a factory has a production line that suddenly fails, or a retailer's EDI system goes down, problems will ensue.
With so many employees working remotely, there's a greater risk of disruptions to communication. And when disasters strike, having a way to quickly and efficiently send out alerts can mean the difference between life and death.
As a business owner, you know that disaster can strike at any time. Whether it's a fire, a flood, or a power outage, you need to be prepared to protect your employees and your customers.
