“If you have ten priorities,” a wise person once said, “then you have no priorities.” Nowhere is this more true than in the world of IT incident management. All IT incidents are a top priority–to the people affected by them.
In a perfect world, companies would never experience business relationships with service providers, vendors, or even clients where a disconnect occurs. Instead, everyone would be in sync, and as a result business would run smoothly. The reality, however, can be quite different.
Any textbook or guide on organizational performance management will tell you that you can’t improve what you don’t measure. The whole idea of key performance indicators (KPIs) is that they provide a brief measurement of some performance metric based on accurate data.
No matter how many preventative strategies are implemented by a company, incidents can and do happen. Whether a factory has a production line that suddenly fails, or a retailer's EDI system goes down, problems will ensue.
Field technicians are the backbone of any organization that relies on machinery or equipment to do its work. When something breaks down, it's their job to fix it. But often, they can't do that until they receive a notification that something is broken.
As the world becomes more interconnected, the need for efficient and effective emergency communication systems has become more apparent. Wireless Emergency Alerts (WEA) are such systems that have been implemented in many countries around the world.
Wireless Emergency Alerts (WEA) is a public safety system that allows customers of participating wireless carriers to receive information regarding public safety issues, warnings, and any imminent attacks.
Alarms systems are central to creating a safe and efficient work environment. They quickly detect and alert your personnel about problems and abnormal conditions in your work environment. That enables your team to take immediate corrective measures to restore normality and safeguard lives and property.
With so many employees working remotely, there's a greater risk of disruptions to communication. And when disasters strike, having a way to quickly and efficiently send out alerts can mean the difference between life and death.
As a business owner, you know that disaster can strike at any time. Whether it's a fire, a flood, or a power outage, you need to be prepared to protect your employees and your customers.
In the aftermath of a natural disaster, one of the most important things is to get the utilities up and running as quickly as possible. Wireless emergency alerts can help with that by alerting utility companies to areas that are without power.
Healthcare organizations have long struggled with the challenge of unified communications. The demands of providing quality patient care while complying with HIPAA regulations can be daunting. However, there are solutions available that can help healthcare organizations to streamline their communications while remaining compliant with HIPAA.
As more municipalities move to automated citizen notification systems, it is important to consider best practices for implementation. An automated citizen SMS notification system can be a valuable tool for emergency management and public safety officials. When used correctly, it can help to keep the public informed and safe in the event of an emergency.
In life-threatening situations, timing is everything. Accurate and timely alerts can be the difference between life and death, especially in natural calamities where the lives of scores of people are at risk. Multiple channels and technologies like the news networks and the internet have been used as a tool to quickly pass information that can potentially save readers from imminent danger.
Most businesses have some form of alarm system in place to monitor employee safety or the security of the premises. The effectiveness of these systems relies heavily on the speed and accuracy of the responses they generate.
Emergencies and service disruptions are a staple in today’s business world. How they impact your business depends on your response and level of preparedness. Without the right solution, your company would struggle to detect, respond, and recover from critical threats such as:
Life is unpredictable in today’s world. You can’t be too prepared for an emergency. Keeping your workers safe and informed is a top priority to avoid costly lawsuits and protect your business from service interruption. Traditionally, emails, push notifications, and phone calls were the way to go, but they’re not as effective.
Wildfires which result in millions of acres of damage every year. Perhaps the scariest part of these fires is that they can occur without warning, and because of how rapidly they spread, they can grow to great sizes before the fight against them begins.
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Bad weather can do a lot more than ruin outdoor plans. Natural disasters, such as floods, hurricanes, wildfires, and tornadoes can cause devastation and be both deadly and costly. According to the National Weather Service, tornadoes were the leading cause of weather-related fatalities in 2020. Often, people don’t consider preparing in advance for tornadoes and other severe weather, but being prepared and having a plan ahead of time is crucial. Critical event management software automates and streamlines manual processes allowing for an organization to:
If you’re working in IT In 2022, diligence is your watchword (or one of them). At every turn, there are hackers and thieves trying to steal your information and that of your customers. That’s why it is vital to have IT management software to help prevent and respond to attacks.
Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For the eighth IT incident in this series we will be looking at how to effectively communicate with internal and external groups outside of the IT team, ensuring that these communications occur as efficiently as possible.
Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our seventh IT incident in this series we will be looking at how to prioritize alerts to prevent you from missing the most important ones.
