The need for a remote government workforce has become glaringly apparent during the COVID-19 pandemic. Widening telework options has enabled government employees to do their jobs from home, reducing the risk of transmission and protecting both federal workers and citizens from harm. Regardless of the reasoning, the number of people working remotely tripled between 2019 and 2021.
Service level agreements set the standard for deliverables and ensure that customers get what they pay for. But, what happens when the service quality doesn't quite match up to what's on paper? Most business executives agree that SLA breaches are relatively common. Companies make big promises initially, but very few of them can live up to them. Does that mean SLA breaches are inevitable, and what does this mean for emergency business communications?
Now more than ever, citizens are getting invested in politics, monitoring communications, and trying to find ways to hold government entities accountable for what happens behind closed doors.
The push for transparency in government is nothing new, but the landscape has changed over the past few decades commensurate with the rise of new communication technologies.
Agencies are always on the lookout for ways to enhance their communication networks, particularly their alerting systems. Remote administration is the go-to solution for addressing the challenges of multimodal alerting. Strong remote administration tools represent a type of service-first methodology that offers comprehensive benefits across:
Ransomware has been a malicious tool used by attackers to extort money since the late 1980s. In the decades since, ransomware has gone through multiple stages of evolution, becoming increasingly sophisticated and destructive. Here, we will explore how ransomware has changed over the years and discuss modern techniques attackers use to create more powerful threats.
Field technicians are the backbone of any organization that relies on machinery or equipment to do its work. When something breaks down, it's their job to fix it. But often, they can't do that until they receive a notification that something is broken.
In the aftermath of a natural disaster, one of the most important things is to get the utilities up and running as quickly as possible. Wireless emergency alerts can help with that by alerting utility companies to areas that are without power.
As the world becomes more interconnected, the need for efficient and effective emergency communication systems has become more apparent. Wireless Emergency Alerts (WEA) are such systems that have been implemented in many countries around the world.
Wireless Emergency Alerts (WEA) is a public safety system that allows customers of participating wireless carriers to receive information regarding public safety issues, warnings, and any imminent attacks.
Ransomware is a type of cyber-attack that involves hackers encrypting a victim's data and demanding a ransom in exchange for the decryption key. Ransomware attacks have been on the rise in recent years, with 2021 seeing over 623 million ransomware attacks worldwide.
While there are many different types of disasters that can strike your company’s IT network, nothing is as frightening as a ransomware attack. Ransomware is a general term used for any kind of malicious software, or malware, that disrupts key systems until you pay off a ransom.
In May 2021, the Colonial Pipeline, which transports gasoline and other fuels from Texas to New York, was hit by a ransomware attack. which resulted in the shutdown of the pipeline, caused fuel shortages, and gas prices spiked in several states. The company ultimately paid a ransom of around $4.4 million to the hackers to regain access to its systems.
As much as we might wish otherwise, mission-critical emergencies can and do happen. While the initial focus is on correcting the problem, it's also essential to do a postmortem of what occurred. This means you look at what went wrong and determine if the situation was avoidable or inevitable.
In the IT world, new processes and solutions are released every day that promise to overhaul systems, streamline activities and generally make life easier for the department. But the problem is these disparate plug-and-play patches are often not designed to serve as holistic solutions.
No one wants an emergency to delay or completely halt daily operations. But even with a state-of-the-art IT department, this reality can’t be completely avoided.
You’re an IT service provider with a client account where a critical server that manages payment processing just crashed. You need to get that server operational immediately. And every minute that it’s down can represent thousands in lost revenue for your client.
You’ve been brought on as an outside IT provider. Your company’s primary purpose is to oversee routine IT needs. But more importantly, you’re the first line of defense if your client’s system crashes, experiences an outage, or any other issue that interrupts routine or critical operations.
Disaster recovery planning is a set of business practices that allow an organization to defend against downtime, ensure stability, and mitigate problems during IT-related events.
When you think of a cyberattack, you might think of a basement-dwelling teenager spending hours trying to break into business networks.
Cyber security isn’t just a matter of IT. Adequate security relies on system-wide coordination among people and processes, touching every aspect of IT administration.
Compared to the previous years, 2021 saw a significant increase in cyberattacks. IoT rose by 6%, cryptojacking rose 19%, and ransomware attacks rose by a staggering 105% between 2020 and 2021. Regardless of the size of a company, having adequate cybersecurity equipment and protocols is essential for any successful business.
