HipLink Blog

HipLink Insights

Welcome to our Blog! Please join the conversation with the latest company news and industry trends!

Recent blog posts
03
Feb
1

5 Tips for Healthcare Providers: Streamlining Your Communication System

Posted by on in Healthcare

b2ap3_thumbnail_shutterstock_412487080.jpgWith all the buzz about artificial intelligence, machine learning, and the internet-of-things that’s taken hold of medical advancement, it’s easy to forget that the average hospital still relies on disparate, legacy communication systems. HipLink Software solves this problem.

The benefits of HipLink unifying communication systems under one platform are numerous. Here are five strategies that healthcare providers can use to help streamline their internal communication.

Continue reading
Last modified on
Hits: 4707
0
Recent comment in this post - Show all comments
  • Blessed Danie
    Blessed Danie says #
    Wonderful articles
27
Jan
0

Benefits of Emergency Messaging Software for First Responders

Posted by on in Public Safety

As more organizations turn to the use of emergency messaging software, first responders see a great advantage to having a system in place that uses this service. Hospitals, emergency management teams, and municipalities use emergency notification and mass communication programs to handle crisis management in a very efficient way. 

With this brought to light, police and fire departments, and emergency medical services have integrated these software programs into their daily operations. The benefits span from unification and validity to response time and employee protection. With emergency messaging software, first responders can add an extra layer of protection to their job as the world continues to change. 

Continue reading
Last modified on
Hits: 5124
0
20
Jan
0

How Wireless Notification Software is Changing Public Transportation Communication

Posted by on in Transportation

Wireless notification software has changed the way public transportation systems effectively communicate. Think about all the different modes of transportation available to people throughout the world today. Airliners, trains, trucks, and even small vehicles would not be able to function safely if there weren’t proper communication systems set in place. 

Have you ever wondered where the updates come from on the electronic signs you pass on the highway? The transportation world has an intricate communication system to handle emergencies, reduce traffic buildup, and notify travelers of interruptions on the road. As the world continues to change, wireless notification software allows you to enjoy a safe and stress-free trip by land, rail, air or sea. 

Continue reading
Last modified on
Hits: 4911
0
13
Jan
0

Energy and Utilities Industry Turn to Secure Text Messaging Software to Enhance Communication

Posted by on in Energy and Utilities

Text messaging software continues to enhance communication throughout several business industries. For instance, secure text messaging helps to improve overall customer satisfaction. The energy industry and utility industry also benefit from text messaging software that enhances changes in services, payment reminders, and emergency notifications. Enhanced communication often leads to better business practices and improved customer engagement. With secure text messaging software, energy and utility companies begin to bring their business practices up to date. This improvement gives them the competitive edge to keep up with other companies in the same industry. 

Continue reading
Last modified on
Hits: 2810
0
30
Dec
0

Ensure Effective IT Alerting During Outages

Posted by on in IT - Information Technology

In the business world of today, IT infrastructure downtime is unacceptable and bad for business. Worldwide communication must happen in seconds. Even when aspects of network infrastructure are unavailable the rest of the world continues to work. 

One of the issues facing companies today is IT alerting. Many systems have appropriate support to alert the right IT personnel in the occasion of an outage. However, what happens when the communication method for your alert structure is the part of the system that is down? In the case study that follows, we look at a law firm that experienced this issue and how HipLink provided an effective solution. 

Continue reading
Last modified on
Hits: 6216
0
23
Dec
0

Streamline Your Wireless Communication Infrastructure

Posted by on in IT - Information Technology

Safelite’s infrastructure is comprised of hundreds of applications, monitored constantly by a network monitoring system. Previously this system did not have a useful way to notify technicians wirelessly of any sudden network anomalies. The company’s main messaging protocol was email, which is unreliable for the notification of network service outages. 

Any wireless communication between teams required a great deal of tedious programming, including typing individual email addresses for delivery. Precisely for this reason, Ted Meisky, the Manager of Open Systems for Safelite was tasked to find a more reliable wireless communication system for his company. During his search he discovered that HipLink was the only viable solution. 

Continue reading
Last modified on
Hits: 6254
0
16
Dec
1

Modernizing Communication to Improve Efficiency

Posted by on in Public Safety

Tooele County was quickly emerging as a profitable and attractive destination for those businesses that were looking to find a growing base of customers. According to reports, Tooele County had also seen a major increase in job growth. Moreover, Tooele County is home to a number of tourist attractions. Tooele County in Utah is only about a thirty minute commute by car from Salt Lake City, making it an ex-urban community that continues to grow in popularity with new families and residents.  

Continue reading
Last modified on
Hits: 6332
0
Recent comment in this post - Show all comments
  • Internet Marketing Tooele
    Internet Marketing Tooele says #
    Tooele is a great community that is growing rapidly. The seventh fastest rate in the nation, the last time that I checked. Anyhow,
09
Dec
0

10 Steps for Ensuring HIPAA Compliance

Posted by on in Healthcare

Avoiding HIPAA violations is vital to any organization. This is especially true since penalties have continued to increase under the Omnibus Final Rule.  

The following 10 steps are suggested to help organizations achieve HIPAA compliance with the final rule: 

1 - Development of Privacy Policies

Privacy policies play a major role in HIPAA compliance. Under the final rule, healthcare organizations must develop and implement privacy and security policies and procedures. These policies and procedures should be well documented and include steps to take when a breach occurs. 

Continue reading
Last modified on
Hits: 5989
0
02
Dec
0

Reduce Cost and Dependency On Paging

Posted by on in Healthcare

Saving lives is one of the main purposes of a hospital. In order to fulfill this purpose, a hospital must have clear communication. Healthcare providers work together and are constantly in communication in order to provide the best healthcare possible. However, trying to manage multiple pages can cost both time and money. One hospital found a solution to this problem and it’s saving them in a big way. 

Continue reading
Last modified on
Hits: 5914
0
25
Nov
0

Increase Safety and Security through Interoperable Communication

Posted by on in Transportation

The world of communication changes rapidly, and when internal and external paging methods cannot keep up, major operations face a communication crisis. One of the busiest international airports in the world, Chicago’s O’Hare International Airport, found itself in just such a situation. After discovering what changes were needed, O’Hare International Airport proceeded to look for a solution that would save time, money, and lives. 

Continue reading
Last modified on
Hits: 5635
0
18
Nov
0

Advanced Technology That Improves Communication

Posted by on in IT - Information Technology

Loblaw Companies Limited shaped and in many aspects created the modern supermarket. Self-serve style supermarkets were an innovation, and the chain had over 1,000 locations with a new set of headaches to handle. Communication was top priority. That’s where HipLink joined Loblaw Companies Limited and had to make sure Canada’s largest food distributor kept up with the demand. 

Continue reading
Last modified on
Hits: 6025
0
11
Nov
0

Saving Lives through Improved Communication

Posted by on in Healthcare

Medical centers are in the business of saving lives, making patient survival rates heavily dependent on the expediency and efficiency of the medical center’s communication methods. For instance, the ER nurse activates the trauma teams and the doctors and staff need the paging system to keep each other informed of developing situations and emergency cases. Unfortunately, the most common technical solutions for medical communication are outdated and inflexible.  

Continue reading
Last modified on
Hits: 6283
0
04
Nov
0

Toms River Improves First Responder Communication

Posted by on in Public Safety

No one needs good communication like first responders. The information delivered by dispatchers can mean the difference between life and death, and a single missed message could mean a lost life. The New Jersey town of Toms River found itself facing a crisis. They dealt with hundreds of callouts a day and the old system simply couldn’t handle that volume of dispatches. It was time for a fresh solution. Lives depended on it. 

Not only is Toms River the county seat, but it serves as an evacuation point, vacation destination and has a military base nearby. The demands for emergency services changes with each season. While flexibility is on every business’s shopping list, it’s harder to achieve than many assume. First responders deal with a wide range area, including barrier islands that have to be accessed through neighboring towns. They cover a lot of ground, and with all the seasonal guests, it is easy for callouts to become overrun. 

Continue reading
Last modified on
Hits: 5777
0
28
Oct
0

Enhance Clinicians’ Ability to Focus on Direct Patient Care

Posted by on in Healthcare

Grace Hospital in Ohio is commonly known as a high stress and high fatigue environment. Operating as a not-for-profit hospital, within a hospital, Grace handles patients with the most complex and serious cardiac conditions. While they only staff experienced and dedicated individuals, all four hospitals suffered from alarm fatigue, a struggling budget, and strained communication. 

Alarm Fatigue and its Dangers

What is alarm fatigue? This term describes the kind of burnout that affects nurses and clinicians in a high stress environment. Seemingly, every minute of every day, alarms go off in a

Continue reading
Last modified on
Hits: 6242
0
21
Oct
0

Effective HIPAA Compliant Solution – Without Compromise

Posted by on in Healthcare

The way healthcare professional’s access data is changing, but security needs to change to meet HIPAA standards. Access to information is critical for physicians and staff as rapid communication and ease of access may determine a patient’s life or death. One of the most popular ways to access patient files is via mobile devices. Unfortunately these devices aren’t always as secure as they should be and the healthcare industry has been the target of staggering amounts of successful cyber attacks over the past few years. 

Continue reading
Last modified on
Hits: 5772
0
14
Oct
0

Why a Wireless Communication Strategy Is Crucial to Crisis Management

Posted by on in Business Continuity

In today’s world, organizations encounter many different types of crises.  Natural disasters, workplace violence, technological crises, and financial crises are just some of the unexpected dilemmas that threaten employee safety, company reputation, corporate assets, and financial results. 

When developing plans to manage a crisis, it is imperative that a communication strategy be incorporated.   In fact, a wireless communication system should be the first thing developed to ensure that in the event of an emergency, the right people are notified at the right time.  Effective communication allows team members to collaborate and respond efficiently.   

Continue reading
Last modified on
Hits: 5957
0
07
Oct
0

Improve Alert Response Time and Employee Productivity

Posted by on in IT - Information Technology

 Imagine you are the CEO of a large financial institution and your organization is losing approximately $1,000 per minute in revenue opportunities and employee productivity.  Your organization has a complex IT infrastructure and must monitor several critical business systems utilizing CRM, network monitoring tools, and custom in-house solutions. You have a room fully staffed with numerous dispatchers to respond to every alert – whether it is from the help desk or there is an emergency that needs handled immediately.  Yet your organization is still losing money in network downtime.  Why?  What is the solution? 

 

Continue reading
Last modified on
Hits: 6490
0
30
Sep
0

Crucial Elements Every University Needs

Posted by on in Education

 Universities are not immune to emergencies such as fires, weather crises, mass shootings, and infectious disease outbreaks.  The key to combatting these emergencies to the greatest extent possible is preparedness.  Administrators, professors, and students must be prepared for anything to happen at any time.  

 

Looking back at the Virginia Tech mass shooting that occurred on April 16, 2007, the first 911 call came in at 7:15 a.m., notifying police there were at least two shooting victims at West Ambler Johnston Hall.  At 9:26 a.m., an email was sent by the school stating that a shooting took place at West Ambler Johnston Hall earlier that morning. At 9:45 a.m., 911 received a call reporting a second round of shootings in the classrooms at Norris Hall.  At 9:50 a.m., students received an email stating, “Please stay put,” and notifies them that a gunman is loose on the campus.  Then, at 9:55 a.m., university officials sent a third message via email and text messages to students regarding the second shooting.  A total of 32 people were killed that day and 17 were injured by gunshots.  Six others were injured from jumping out of windows to escape.  

Continue reading
Last modified on
Hits: 6414
0
23
Sep
0

The Gold Standard of Communication for Assisted Senior Living

Posted by on in Healthcare

Placing a loved one with Alzheimer’s or any other memory-impairing disease in an assisted senior living environment is sometimes the best and only option for that person.  If faced with such a situation, you want to ensure they receive the best possible care and ensure their safety.  Therefore, you take a tour, meet with caregivers, and  leave a list of phone numbers for a staff member to call in case of emergency.  Have you asked how communication flows within the organization?  What happens if your loved one falls?  What if they try to escape?  These things often do not cross our minds because we think of a caring staff, a comfortable room, and 24-hour care as the necessities. Additionally, the stress of moving a loved one out of their own homes tends to make us forget to ask the things we need to know.  

Continue reading
Last modified on
Hits: 6276
0
16
Sep
0

The Undeniable Value of Mass Notification

Posted by on in Public Safety

Let’s be honest, we live in a dangerous world.  From school shootings to bomb threats to gang activities, violence is sadly very prevalent today.  Luckily, we have the public safety system as well as hospitals and other resources who will do anything and everything they can to help us if the need arises.  However, before they can help us, they need to be notified – immediately and accurately.  Notifying one police officer if there is a shooter in the local mall is not sufficient notification.

In today’s world, our police departments, fire departments, EMS departments, hospitals, educational institutions, large enterprises, and many others must have the means to reach people promptly when there is an emergency.  This involves having a wireless paging software system with complete two-way SMS texting, voice messaging, and fax messaging capabilities to virtually any device. 

Continue reading
Last modified on
Hits: 5770
0