Imagine you are the CEO of a large financial institution and your organization is losing approximately $1,000 per minute in revenue opportunities and employee productivity.  Your organization has a complex IT infrastructure and must monitor several critical business systems utilizing CRM, network monitoring tools, and custom in-house solutions. You have a room fully staffed with numerous dispatchers to respond to every alert – whether it is from the help desk or there is an emergency that needs handled immediately.  Yet your organization is still losing money in network downtime.  Why?  What is the solution? 

Loblaw Companies Limited shaped and in many aspects created the modern supermarket. Self-serve style supermarkets were an innovation, and the chain had over 1,000 locations with a new set of headaches to handle. Communication was top priority. That’s where HipLink joined Loblaw Companies Limited and had to make sure Canada’s largest food distributor kept up with the demand. 

How do you keep your communication flow during a cyber attack? The recent cyber attacks in hospitals are raising many questions about safety and security within many organizations.

CNN just recently reported that Ransomware is growing and that “the FBI received 2,453 complaints about Ransomware hold-ups last year, costing the victims more than $24 million dollars”. CSO Online reported that incident response teams are dealing with 3-4 Ransomware incidents weekly. They also report that ransom requests have increased considerably and that in many cases the cost of recovery is so extreme that the only valid option is to consider payment.

Welcome back to our series, 8 Solutions to Resolve IT Incidents Faster. For our fifth strategy, we’re looking at how to prevent unnecessary redundancy in an organization’s communication systems.

Welcome back to our series “8 Solutions to Resolve IT Incidents Faster”. This time, we’re looking at how to easily escalate issues to the right team so the right people are responding to each incident.

Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our third IT incident in this series we will be looking at how to enhance communications that are limited to email and SMS.

Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our seventh IT incident in this series we will be looking at how to prioritize alerts to prevent you from missing the most important ones.

Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For the eighth IT incident in this series we will be looking at how to effectively communicate with internal and external groups outside of the IT team, ensuring that these communications occur as efficiently as possible.