In 1947, two Wichita, Kansas business partners opened a small auto glass shop. Forty-five years later, the single shop had expanded into a major corporation, with over 1 million windshields manufactured. Today, Safelite Group, Inc. employs almost 6,000 people around the U.S. and operates three major business units: automotive glass fulfillment services, windshield manufacturing, and fleet and insurance claims management services.

If you’ve ever received a voicemail generated from an automated message, you’re likely familiar with the problems that arise. Typically, you’ll only get the tail end of a message and forever lose any essential information that you missed at the start of the recording — which happened while your voicemail message was playing.

Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our third IT incident in this series we will be looking at how to enhance communications that are limited to email and SMS.